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Was not able to get issue resolved. Ive tried online, tried to chat with agent and have called.

What am I to do at this point.

No one has responded to my issue. Please help.

Preferred solution: Let the company propose a solution.

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I have had the same issue for YEARS! moved to a different state and shipped something to my old address.

I called customer assistance and they said no problem...we'll update your address. We moved from that address a month later. I called again and asked them to update my address again. they never changed it.

I didn't realize I had an outstanding bill... thought my husband paid it. Bills were going to the old address, got caught in the address change at the post office. Got a bunch of mail at once...

now I was sent to collections. I called, they saw that I requested the address change - swore they changed it... and threw out the late fees and I paid my bill in full. It still hit my credit report...

still is... 4 years later! I've called and called and called... nobody helps.

My daughter recently ordered something online.. guess where it was shipped...

THE WRONG ADDRESS. They are a pack of ***

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