I have never written a review before but with the shocking customer phone service I've had twice in two days I had to write. Yesterday called to place an order because I had a expired kohls charge and coupons were ending so I had to use them.
A foreign male was trying to place an order, first couldn't understand him,second I told him about my expired kohls at the very beginning of phone call then 46 mins later he said oh you have an expired kohls charge, I told him yes that's what I told you 46 mins ago and you said no problem!! I asked to speak with supervisor a couple of times because he kept telling me all my items I wanted to order was out of stock!! He did not let me speak with supervisor. I called back next morning and another foreign man answered and it sounded like he answered in his sleep!!
Could not understand anything then I polietly told him I'm sorry I dont understand you is there someone else there and then he started to talk better I called about my 30% off and I put my kohls charge in computer on a new order and placed order and it didn't take my 30% off and it put the order on my MasterCard I told him all that and half an hour later he said oh you didn't get the 30% off because of something I already told him!!!! It feels like these guys take there time toooo much. I don't know about kohls right know what's going on!!! I don't ever want to order again on line and that's to bad because it was $500.00 on my last two orders but there's no way I'm going through that again.
P.S. I never got my 30% off
Reviewer is in unhappy mood. Please immediately contact the author of this review to discuss poor customer service of kohls online order. Kohls needs to issue a partial refund according to poster's claims.
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