The workers in the depts were nice & helpful as usual. However, while waiting at checkout, we watched an employee being rude and condescending to other employees AND customers. It was Christmas, so of course there were huge crowds and long lines.The cashiers were going as fast as they could. This dragon lady,(which several of us customers came to call her), was verbally abusive to them for not being faster. ***, she could've jumped on a register/bagged clothes and been helpful instead of repeatedly telling them they were too slow & *** at employees that they need to get "these customers outta here!" FYI: "these customers" could hear you! "These customers" pay your salary! Without "these customers" the store would belly up!
It was obvious, to everyone, that she was stressing them out AND killing our holiday shopping spirit with her sour comments and scowling face.
Pretty much every one had a coupon to use which was obviously *** her off because it slowed down the lines or maybe she just didn't like us getting discounts. Either way she was commenting out loud about shoppers & cashiers.Rude! Rude! Rude! We would've thrown our stuff down & walked out if what we were buying weren't gifts that we didn't want to re-shop for.
We asked who the hateful crone was & to our surprise the dragon lady is the store manager! I got her name.Sherry Chessack! AND she has no business anywhere near the paying public let alone be a supervisor/manager of any sorts. She has zero people skills & obviously no management training. We actually heard her say to another employee that she "couldn't wait for Christmas to be over so she could get rid of most all this useless staff". What the *** dragon lady???? Kohls should get rid of its useless manager instead!
Kohls, you are going to take a loss at this store with this manager.
Even the ladies behind us were commenting about her "*** attitude and the bug that crawled up dragon lady's (Sherry's) ***"
I have worked in retail for years. Worked with many good and bad managers, and Chessack, being the later, is the type that kills employee morale and pushes customers out the door. Good luck to you employees & your bottom line with her running the store.
We don't shop at any business in which employees get yelled at for doing their best and customers get hatefully glared at while spending our hard earned money. You are very unwelcoming Sherry Chessack!
AND, another part of her crappy attitude towards us, was the huffing and eye rolling she did as she turned her back to us when my sister couldn't find her Kohls charge card. Guess we won't be needing that card any more! Congrats Sherry Chessack you have lost loyal Kohls customers! SHAMEFUL BEHAVIOR BY STORE MANAGER SHERRY CHESSACK!!!!!! BYE KOHLS
This reviewer shared experience about poor customer service and wants this business to read this review and look into the issue (if any). The author is overall dissatisfied with Kohls. The most disappointing about kohls checkout from Kohls was sherry chessackwas hateful mgr , but reviewer liked only the cashiers and dept workers were kind. Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.
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