So I decide to make one purchase this black friday and thanks to kohls system and lousy customer service my account sits at a healthy -45 dollars over the last 4 days.
How? I place the order and the billing addresses dont match so the order gets rejected. So far so good. I try 3 more times with the same result...no transaction number, no order number...no harm done! well,,,try again!!! I have 4 charges on my account for the full amount of purchase!!!
So okay! you would think its a mistake and can easily be corrected. You call in and talk to the crappiest customer service ever who keep giving you the *** about it is a norm that the bank puts a hold even for cancelled orders and that its not Kohls fault. So I politely explain to them that this is not a cancelled order...its a rejected order, i.e. there is no order number. They cant provide an order number either! But they cant return the charges. B.S. So here we are...sitting like a duck for 4 days now, with the bank claiming that they are legit charges since they havent been reversed by Kohls and Kohls putting the burden on the bank.
To top it off, Kohls CS does not have the courtesy to understand that its bad web programming on their part. Deeply regret using Kohl if this is how you play with your customers money!!!