Springdale, Pennsylvania
Not resolved
2.5
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Customer service
Discounts and Special Offers
Price Affordability
Website
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I ordered a vacuum from kohls.com today.the website wouldn,t function correctly , after the 4th attempt i finally found a number to call to help me.

The very pleasant lady helped me and took my order. By taking my order on the phone all she mentioned was that she would be sending an E-mail confirming this order. I checked it later and the address was wrong. It was all but impossible to find out how to change so i called the same # and they said the could not change my address.

You can imagine the hassle i,m now going through.Charges on my credit card, not knowing if or when i,ll get the order, even though they admitted it was their fault.

Goodbye Kohls, next time I,ll by directly at Walmart as usual

Reason of review: Poor customer service.

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