Kohls - When is a diamond not a diamond?
February 2013 my husband bought me a pair of silver hoop diamond earrings from Kohls depatment store.The tiny diamonds lay on the outside of the hoop as well as the back inside, they were very nice.
Price listed on the box $250.00 he paid $100. The box also was labeled Diamond Earrings. I needed to get the clasp repaired as one continued to fall out. I took them to a local jeweler for the repair, as she then told me that there was one diamond in the whole earring, the rest looked like acrylic she let me look through her eye glass what a difference.
I was do mad, she says this is not uncommon & has seen this happen many times. I returned them to Kohls where the manager was very kind and the jewelry person tested the other stones which did not register as diamonds. They had no problem returning my money and said they would talk to someone to find out why this had happened, and I asked if someone would follow up with me. Two weeks later I get a call from a someone to call.
When I returned his call he did not identify himself when he answered I had to ask him. He apologized for my troubles and told me that the process for these earrings is that there is 1 diamond in each and the others are diamond dust, which allows the consumer to afford diamonds at a reasonable cost. I replied that the box should say this and not that they are diamonds because they aren't...he repeated the same lines, I will no be shopping at Kohls again, in my opinion that's fraudulent advertising...
Jeweler says don't buy your diamonds from a dept.store!!!