When i walked into the store, the first stop was to the customer service counter to tell them that I needed to make an exchange. The lady who waited on me scanned my item (never asking if I had a receipt) and told me that my item was on sale now and had the value of $12.00.
I searched the entire store for the exact item (a Hoodie) and they did not have it. I even asked two different sales clerks to point me in the right direction in my search but alas they did not have it anywhere. I found another hoodie that was more expensive, but I was willing to pay the difference. When I got into the check out line, Because it was not an even exchange they told me I had to go to the cusomer service station again.
After waiting in line again...A male salesclerk waited on me and said "Well because you don't have the receipt you will only get $6.28 credit toward the other purchase."
I told him that I already had it scanned when I came in and the other girl told me $12.00.
He said "Well I donl't know what she told you but your only going to get $6.28 without a receipt" I was doing a favor for my crippled mother (It was her hoodie and it came with a gift receipt that she couldn't readily find) I called the original purchaser of the item and she has the original receipt but Kohl's sucks and I would rather donate the Item to Goodwill than ever shop there again. Remember this comes from the Company who has signs about "Returning Items with no hassles for any reason"
Monetary Loss: $12.