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I ordered an iRobot Roomba 620 Vacuum Cleaning Robot from Kohl's.com as a gift for someone special.

Problem #1: There was a glitch with the kohls.com website that caused me to be charged twice for this item. Ultimately, I was able to get one of the charges removed. This was my first hint that Kohls.com does not operate a functional online business.

Problem #2: The order was taking a long time to be delivered, so I checked on the order status and was shocked to discover it had been cancelled without my knowledge. I had no reason to believe the order had been cancelled since because the amount of the item remained deducted from my bank account (via debit card). I was sure it had shipped! I called Kohl's to find out what was going on. The kohls' Customer Service Person routed me to a Kohl's Fraud Specialist who grilled me, particularly about the shipping address. He looked the shipping address up on Google maps and quizzed me on the cross streets and what the building looked like. After this lengthy and humiliating experience, the Costumer Service Person placed a new order (with a new small discount applied) and assured me the order went through, everything would be fine and the order will ship soon. This leads me to Problem #3

Problem #3: Today, I checked on the order status and was flabbergasted to find out, once again, IT HAD BEEN CANCELLED. I WAS NOT NOTIFIED OF THIS AND MY BANK ACCOUNT STILL SHOWS THAT THE COST OF THIS ITEM REMAINS DEDUCTED. Now I am angry and very upset (because the gift recipient will not be getting their present anywhere close to a reasonable time-frame). Again, I talked to a Customer Service Rep who AGAIN routes me to a Fraud Specialist - who AGAIN interrogates about the order. Once AGAIN, the Customer Service Rep re-submits the order and assures me it will go through. I have no confidence this will happen, and now my bank account shows that I am, once AGAIN, being charged TWICE for this item. I cannot afford to have this duplicate $244 taken from my account - for any length of time.

I feel disgusted, humiliated and defeated by this experience.

Ormonde Susan Butler

310-254-****

osbutler@***.com

344 S Sycamore Ave.

Los Angeles, CA 90036

Reason of review: Order processing issue.

Preferred solution: Deliver product or service ordered.

Location: Middletown Township, New Jersey

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Guest

Why would you post your personal information on here for everyone to see and get a hold of? This isn't a site Kohl's looks at or is going to see.

So bad idea on your part.

Like the other comment stated below, the charges on your account are simply pending "authorizations" that will eventually drop off your account. Now if the charges have already cleared your account and no longer pending, then you can always dispute the charges with your financial institution or credit card company.

MattD78

First of all, yeah bad idea posting personal info on the internet. Second, if you call the bank they can tell you when those authorization will drop off, because that is what they are authorizations not charges/deductions.

Online stores do not put an actual charge through until items ship. I'd also like to know how you were humiliated because if you hadn't placed this review no one but you and the rep would have known about them 'grilling' you about the recipient's information.

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