Saturday afternoon I went to Kohl's. At checkout, lines were long, everyone was in a hurry.
The cashier's gave each customer individual attention, which was great, however much of the conversation turned into conversation best suited for another time (when there is not a line of people waiting to check out). People in the line both in front and in back of me were exasperated. i.e. "Did you know if you spent a few more dollars you would be eligible for another ten dollars in Kohl's cash?
How much more would I have to spend? Just a couple more dollars. You could by a candy bar." The customer looks at the candy bars. "Oh, I don't really want a candy bar......What else could I buy?......" and on and on about a variety of subjects.
The manager was standing there closely monitoring her employees and seemed to be pleased that everyone's time was being wasted. Afterwards I approached the manager. I was polite, and stated my case.
She smiled and did not listen to a word I said.
Product or Service Mentioned: Kohls Manager.