so I have been to kohl's twice in the last 2 weeks and that was the only times ever shopping at this store. I had to return both items I bought today.
I bought a coffee maker and it had previously been returned but I didn't know that when I bought it until I got it home and found several things missing along with water still in the darn thing, next I returned was a nice dress shirt I had bought because there was a hole on the bottom right hand side. the young lady exchanged my coffee maker and was trying to locate another shirt that matched the one I had so she could scan it. (I did not have the receipt for the shirt) the mgr. walked up and noticed the hole in the shirt and rudely stated she could not take it back like this and shoved it back in the bag.
I took it back out and told her I had bought it like that not but a week or so ago, she proceeds to tell me that she had a friend that purchased the same shirt last year and that there was no was I bought it a week ago. she also told me that with there being a whole on the side that I could have stolen it last year for all she knows. I bought that shirt on March the 20th (longer than a week ago I know but at the moment I wasn't thinking clearly). if she would have said she couldn't take it with out a receipt I would have understood and went on my way but the way she treated me was uncalled for.
there were several other employees that were standing there watching in awe of her speaking to me in the most disrespectful way, on my way out the door one of the workers stopped me and told me her name, Audrey. Audrey is the mgr. at the kohl's on teas nursery rd. in Conroe TX.
she may have been just having a bad day or something but regardless she shouldn't have talked to me or treated me that way. sincerely, an extremely pissed customer
Monetary Loss: $38.