Placed an order for some shoes. They sent the shoes via UPS then UPS transfers to Priority Mail.
Somewhere in between they have lost my order. I have been trying for over a week to try to speak to someone at Kohls finally spoke to someone today. They can't resend the item now and will refund my money back to my kohls card but will take 7 days!!! Oh, and will give me $10 Kohls cash, really pathetic.
Plus I could hardly understand the person that I finally got to speak to because they were located in the Philippines. I have already paid off my card but waiting for 7 days they would not let me wait for 7 days!! They messed up my payment once and there was a 50 cent balance that I did not know about as I thought I paid the card off and they would not let me place an order and use my card.
Not a very happy camper and this used to be my favorite store!! Maybe thinking harder about this one!!
User's recommendation: Use someone else that cares.
Monetary Loss: $40.
Preferred solution: Full refund.
Kohls Pros: Decent value, Great deals, Promotions and some products.
Kohls Cons: Online service and customer service after the face, Customer service on the phone.