93 views
New Reviewer
2 comments
stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
3.0

I ordered 8 items from kohls, when I finally received my package, two items were missing. These were for a baby shower.

When I called I did not get an apology until the end of my coversation when I again explained what happened as they did not seem to think it was a big deal.

Then the only thing they could do was credit me back the money, then I would have to take more time than the 20 minutes I already spent on the phone with them explaining what happened and reorder the items again. This is not the first time I have had issues with online ordering from them, but I figured Id give it another shot. Big mistake!

If you actually want what your ordering, try elsewhere! Im tired of the horrible customer service, lies, and online mistakes from Kohls, they need to get their stuff together.

My previous dilemma was Christmas time when I ordered Christmas gifts that guaranteed arival by Christmas Eve on their website. I was supposed to go out of town with these gifts and waited as long as I could on Christmas Eve to receive my items and leave.

Low and behold it never showed up, although the website clearly stated it was in route and expected delivery was 12/24!!! I never received an e-mail or phone call that the shipment was delayed, though when I called Kohls after Christmas they were well aware that many customers items were delayed and were not going to be delivered by Christmas eve as their website advertised and GUARANTEED! Again no apology, they acted as if I was bothering them.

I showed up with no gifts for two family members (very embarrasing) and had to explain I would bring them next time if I ever receive my package. It finally arrived a week and a half after Christmas.

Reason of review: Poor customer service.

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
Guest

I hear Kohl's now has physical stores you can walk into and buy merchandise. I know it's way scarier than sitting on a computer, but maybe get off your butt and try it sometime.

Guest

If the package was already in route but never gets delivered, it's the delivery company that's at fault, not Kohl's.

Kohls Reviews

  1. 639 reviews
  2. 283 reviews
  3. 297 reviews
  4. 240 reviews
  5. 206 reviews
Kohls reviews