Returned shoes that mt grandma ordered online to a store for me. They didn't have my size at the store.
They told me to order online with the gift card I received for my return. Not cash or back in my card. We called Kohls to place the order and my grandma had to call and approve the order since it was based off a return with gift card exchange. Later that night we called to place the order since we found the gift card.
We had a old reference and new reference # that was created for a fast process for us.
All we had to do was give our gift card to order. It took 45 minutes to talk to a middle eastern and we had to play $11 difference.
Product or Service Mentioned: Shoes.
Reason of review: Return, Exchange or Cancellation Policy.