Kohls
Reviews and Complaints
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Verified Reviewer
Damaged product
I wanted to get a replacement for the pajama top I ordered because it had a snagged place on it. The customer service person was excellent in every way to help me. I am supremely satisfied.
- Excellent customer service
Preferred solution: Just like to share compliment
User's recommendation: Always call
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Verified ReviewerBeen charged never received item and I can't seem to able to speak to a person to resolve this issue that I have been dealing with for a month.
I just want to speak to someone. I've been charged, but I haven't received the item.
Order #661167****. You have my phone number on file.
User's recommendation: 0 about not being able to contact a person.
Chicago, Illinois
Never can get hold of a representative on phone without having to go through all kinds of answering all kinds of phone numbers and emails it's stupid you're the only company I ever have trouble contac
Your ask nonochat doesn't work because the options are limited all I want to know is I set my daughter a Christmas present from Kohl's and she wants to exchange it for a completely different item can she do that thank you very much simple question
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Verified Reviewer |
Milford, Connecticut
Failure to work
I received a 40% discount that I tried to use, but the system did not recognize the code! I did not place my order because I could not use the coupon.
It was not excluded from the discount! I am frustrated.
- Return policy
- Coupon do not work
Preferred solution: Price reduction
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Verified Reviewer |
Raleigh, North Carolina
Cancellation of my card and membership
My name is James R. Anger.
I reside at 103 McNeilly Cr., Maryville, TN, 37803. This is my last attempt to insist that you cancel my Kohl's membership and credit card. I have asked repeatedly for you to follow through with my request, but it seems to fall on deaf ears. Here is my message to you: If you do not cancel my membership and the credit card you issued without my permission, I will seek legal recourse in the courts.
If you continue to send promotional material and correspondence insisting that I activate the credit card you sent without my permission, you will be hearing from my attorney. I hope this gets your attention for your sake.
- Liars
- Deceptive
- Dishonest
Preferred solution: Full cancelation of my membership and termination of the VISA card I did not want and did not order. I want it in writing WITH an apology from the idiots at Kohls!
User's recommendation: Avoid Kohl's like the Plague...they're idiots and very deceptive marketing dickwads!
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Verified Reviewer |
Naperville, Illinois
Gift card at self checkout
I was in a very long line for checkout , Decided to use the self checkout . When I was checking out I grabbed a subway gift card that was right by the checkout I was using .
It would not scan so I asked for help . The person said very rudely that I could not buy that gift card at self check and that I would have to re-enter the long line again to pay for it , this after I already rang up all of my stuff . No manager around at all !!! Not acceptable!
Will not be shopping at Kohls or Sephora at Kohls . It has been getting progressively worse at this store and it was the last straw for me .
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Verified Reviewer |
Atkins, Iowa
VETERANS DAY
Before veterans' day, they advertised 30% discount for veterans. I get to store and no discount because I'm not a member.
That was not in the ad. To me, you're a vet or not.
Member or not a vet is a vet. This store is not for me!
User's recommendation: Good luck! Have someone with you to watch your back!
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Verified Reviewer |
New York, New York
Your employee disrespected me in front of everyone
I came in to buy some Nike shoes. Your associate told me they were $39.95 so I went to go buy them.
The lady at the register told me that they were $42.99 I told your associate told me they were 3595 she called a manager so her and the manager and disassociate they told me they were 3595 were arguing well they couldnt figure out how much they were. They told me one price yet there is a different price they humiliated me in front of everybody in that store. Finally I got so upset I was so embarrassed that I told them are we arguing over three damn dollars. The cashier was rude.
She said no were not finally five minutes later they decided that they just give it to me for 3999. I will never shop at your store ever again I was so humiliated and embarrassed. I am ready to go get a lawyer thats how humiliated I am someones gotta stop your associates from being so damn rude and embarrassing people in front of everyone in your store.
Thats all my name is Lana Clark. Oh yeah by the way, the cashiers name was Patty associates name was Elisha The managers name is Tina I want Corporate office to call me as soon as possible ASAP Regarding this issue
User's recommendation: Don’t go to the store. Associates are rude and inconsiderate.
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Verified Reviewer |
Maryville, Tennessee
Lousy customer service, service reps that can't speak English, non-responsive idiots failing to follow through with my request
I was issued a Kohls VISA CARD without wanting or requesting one. When I contacted Kohl's I was assured the card would be canceled and the account would be closed!
THAT HAS NOT HAPPENED and I continue to get correspondence urging me to activate the card and open my new Kohl's account! I want my account closed. and the card terminated!! My name is James R.Anger 103 McNeilly Cr.
Maryville Tn.
37803. If you do not follow through with this request...I will contact an attorney and file a law suit against Kohl's...GOT IT!!!
User's recommendation: Avoid shopping at this *** hole like the plague!
Nashville, Tennessee
Add a person to my account
Could not complete my request because it sounded like the rep was at a party and wasnt paying attention to the call al allI finally hung up
User's recommendation: Maybe don’t call in the evening??
Denver, Colorado
Wrong pricing...Buy a bag ?
The price I paid was not correct...Not 50 percent off Christmas items.. Put on my credit card..Then the clerk asked, Do You want ti Buy a bag ?
R u serious ?
What ? No...
User's recommendation: Not recommended to shop...
Platteville, Wisconsin
Damaged item
not to shop at kohlsbought a display musical carousels for my autistic granddaughter who fell in love with this item about a month. I am a disabled senior and have to drive almost 40 miles to the nearest Kohl's.
so for me to take the broken item back isn't going to work out. was hoping Kohl's would send me a new one so I would have in time for Christmas to give to my non-verbal autistic granddaughter. like I said I don't get to the nearest Kohl's only once every few months because of my disability. will shop at Menards or Walmart which are local in my town.
alice m. knautz
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Verified Reviewer |
Westfield, Massachusetts
Failure to accomplish what I set out to do.
I called the number provided by Kohl's staff to have my phone number changed in their system. I no longer have a Kohl's charge account, nor do I want one.
I only wanted them to change the phone number in their system to my current number. All their phone numbers are for their charge accounts! That has nothing to do with why I called them.
Apparently, there is no customer service phone number to deal with my request. This seems unprofessional to me.
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnfulfilled Gift Card
My daughter purchased a Kohl's gift card for me at Walgreens for Christmas. We could not get the card to work, it would not load onto my app and Kohl's couldn't get it to work either.
I had to work through Walgreens at first and then I had to go to Kohl's. I've been dealing with this since January and the gift card has not been fulfilled. They keep telling me it's coming, in the mail, and each time l deal with Customer Service I have to wait 30 days and then 30 days is gone and there's still no card and they issue a new one through the mail and we start over.
I do not understand why they can't apply the gift card to my app since I purchase everything through the app and Kohl's is able to charge me for everything through the app. I spend thousands of dollars a year at Kohl's using that app and it feels as though Kohl's doesn't give a flip about me at all.
- Great employees in the store
- Great prices and merchandise
- Kohls corporates attitude about their customers
- How they resolve gift card issues
Preferred solution: My gift card and a change in policy about gift cards and an apology to me and my daughter.
User's recommendation: Beware of Kohl's Gift Cards
It still took me time to get my card in the mail and when I got it it reminded me that they had deleted the other card and that I could not use it. This really angered me because it made me seem like I was trying to cheat them when it was their fault to begin with!
It turns out that the number on the card is a card that is only issued in Kohl's and they have no idea how it got to Walgreens, but it was activated and it was in their system and it did show how much was on the card I just could never use it. That is their problem, not mine. I'm really frustrated with Kohl's I think they're going in a direction that's not going to be pleasing with most customers. I've noticed the last couple times I've gone in there, the courtesy that they've extended to their customers is not there as it once was.
My husband returned something to Kohl's for me just recently, with the receipt, and one of three pairs of pants was left off the refund. I had had my husband go because I was sick in bed, but I had to get up out of bed and take my receipts and go up there and sit for 3 hours while they went through videotapes because they didn't trust me even though I showed them the receipts. I understand there's a lot of fraud but most fraud is people stealing things off the rack it's not people coming in saying that they didn't get their refund. I used to work retail and the store I worked at always put the customer first.
That's how you build trust and a relationship and loyalty. Kohl's is not doing any of those things anymore. After 3 hours they came back and said well it looks as though one of the pairs of pants didn't get refunded so here, we'll refund it for you now. No apology, no bonus, no "thank you for waiting for so long", no mention of how they appreciate me being a long time customer (since 2002).
It's no wonder most of us go to Amazon now. Their customer service refunds and apologizes and thanks you and make sure you have everything you need.
I've even had them refund after I told them I didn't need it refunded because I was still able to use it even though the product's box, not just the shipping box, was damaged. Kohl's needs to step up its customer service!
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Verified Reviewer |
Chicago, Illinois
No one contacted me back
We are getting your mailers at our address with someone elses name on them. We dont want another persons mailers delivered to our house.
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You are also arguing over $3, and if you cannot afford to pay the $3 extra dollars, then don't buy the shoes. They were not rude.
You caused your own embarrassment by arguing and making a scene. You got what you wanted by behaving like a six-year-old. Trust me they won't miss you, so you not going back is not going to hurt them. You can get a lawyer, but since you were arguing back and making a fool of yourself you will probably lose the case, since your idiotic behavior is what caused the embarrassment in the first place.
Besides if you cannot afford to pay an extra $3 for shoes, how can you afford a lawyer? Now when you kept arguing with them they should have asked you to leave and called the police on you if you did not.
That would be embarrassing, once again YOUR FAULT. I will go to this store knowing I won't run into a nut like yourself.
What has you so offended? They were trying to make certain as to the price.
What is so humiliating about that? You sound like a very "wet behind the ears" and "delicate" person.
The only thing that should humiliate her is her IDIOTIC behavior. She caused her embarrassment by behaving like an idiot. Should have called the police on her.
Or the dog catcher
Jump back! That sound you hear is the stampede of lawyers rushing to take the case of the $3 price discrepancy.
The lawyers initially thought money could be made on the humiliation angle but decided , Nah, it’s Kohl’s , where bad taste goes to die. However, inquiring minds want to know if you told the associate “Bye Elisha!” as you left.
The only stampede was the herd of water buffalo you think were beautiful. Why were you naked by the way?