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I recently have a law suit against Kohl's #642 here in San Antonio Texas and against Mike Robson, one of their managers :/ Mike Robson filed a false police report accusing me of yieling at associates and at customers. The video could have prove my case in court...
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#2008572

Take this down

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#361756 Review #361756 is a subjective opinion of poster.
Location
Overland Park, Kansas
Service
Kohls Manager

Charged for a empty bag

I paid for shipping and the bag was empty! They didnt refund my shipping charges which were almost $9 on a kid shirt!

User's recommendation: Shop at the store or another store.

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ID
#2557354 Review #2557354 is a subjective opinion of poster.
Loss
$9
Preferred solution
Full refund

Yes 2 you rewards

5.0
I don t remember her name but she did resolve it I was having trouble resolving this issue for quite sometime and had no help from going to the store The system obviously did not update my info after a move 15minths ago even though I updated with the cashier several times concerning zip code phone number and email. email and phone number never changed. Very frustrating. Resolved now and grateful

User's recommendation: Patient with issues on either side.

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#2553740 Review #2553740 is a subjective opinion of poster.
Location
Colorado Springs, Colorado

Could not complete transaction

Your credit card system would not allow me to enter my expiration date. tryed 5 times. called your 855 number. could not take an order from her home. No mas

User's recommendation: Buy instore NOT online.

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#2551950 Review #2551950 is a subjective opinion of poster.

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Verified Reviewer

This evening my family and I decided to go to khols. While in the store browsing I kept noticing this one guy in particular was just about everywhere I was, looking over clothes racks and following me, he was trying to be sneaky but was horrible at it. My 3yr old son...
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1 comment
#2014573

What does same guy same head mean???

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#2551215 Review #2551215 is a subjective opinion of poster.
Location
Bakersfield, California

Question about online order

3.7
Very upset about being able to order products online only to have them cancelled later on due to our of stock

User's recommendation: Update inventory better.

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#2548124 Review #2548124 is a subjective opinion of poster.
Location
Lincoln, Illinois

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Verified Reviewer

Charged twice for my purchase

1.5
My order was back-ordered and then I was charged on May 7th for full amount; jeans shipped on May 10th and they charged me a second time. Did the online Chat which was worthless. Agent said they put a charge hold to make sure the card was valid and then charged me again when they shipped. The second charge will only be reversed when I pick up my package. Excuse me Kohls has been paid twice. I thin

User's recommendation: I will NEVER order online from Kohls and don't plan to shop there again.,

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#2548006 Review #2548006 is a subjective opinion of poster.
Location
Mesquite, Nevada

Make an order and I Don take a Free shipping was more then $80.00

I make I cal, and the lady said I was short for about $1.00, and tray to add something us, and the lady she didn't help, she say she can't. And she suggested to cancel the order and maked again...
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#2547210 Review #2547210 is a subjective opinion of poster.

Extremely Unhappy!!

1.0
I placed an order with Kohls and I had an $80.00 Kohl's cash after spending $450.00 in the store.I placed an order. Weeks went by and I never received my order. I called Kohl's and the representative stated that the package was lost. What would I prefer? Refund or Reorder? He assured me that I would get my entire Kohls cash refund. I only I was only refunded $46.00!!! What the heck?
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#2547109 Review #2547109 is a subjective opinion of poster.
Location
Big Bear, California

After waiting over a week, they sent me paperwork no item!

3.0
I ordered two shirts for my grandkids and one I picked up , the other they sent. I received a bag today and it was light and felt empty but I opened it thinking maybe it was in there but no. The paperwork was in there but no shirt. I asked my mail lady and she noticed it was light but sealed too and thought maybe it was a necklace. I ask for a refund so now I still have to get my granddaughter a shirt. Michelle at the Modesto store was a big help and so was the customer service guy who refunded my items.

User's recommendation: Shop inside or another store.

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#2545532 Review #2545532 is a subjective opinion of poster.
Location
Modesto, California

Bad customer service

2.8
I was very disappointed after talking to agent. No help and no manners how to talk to customer. Didnt help at all.
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#2543613 Review #2543613 is a subjective opinion of poster.
Location
Livermore, California

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

On-line purchases

3.4
I went on line tonight to buy 2 pair of jeans. I was paying with gift cards. I found out that you can not use your 30% off and pay with a gift cards. Then I tried paying with my gift cards and it would only let me use 2 gift cards and I had 3. I am very disappointed with your on line rules. The reason I usually buy on line is because you don't have the merchandise on the floor. I will not be asking family for gift cards anymore because they are to hard to use on line. Why is your website so slow. Some time it takes forever to navigate around on line.
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#2542457 Review #2542457 is a subjective opinion of poster.
Pros
  • On line purchase
Preferred solution
Let the company propose a solution

Cancel my card

4.6
I lost my card at khols store after I did shopping. I called customer service. My card canceled and the expert checked if my card was used after my purchase. I am waitting for new card.
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#2542390 Review #2542390 is a subjective opinion of poster.
Location
Brooklyn, New York

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Verified Reviewer

Poor account management

3.0
Original review updated by user May 07, 2021
Never have been able to consistently access MyKohlsCard site. Customer service has to be an Indian call center with no one I can understand , and are no help. Paid off and closed account, destroyed card. Now Im getting demands for varying amounts of payment due on a closed account. Its in Kohls interest to not help.

User's recommendation: Don’t get a Kohl’s card.

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1 comment
#2012849

I gave up. Responded to a voice mail and spoke with “ Kyle”#4410 , who has a definite Indian accent.

Even though I refused to answer some of his intrusive questions , he revealed he had my account information by telling me what my account balance was. I paid the $64.00 in fees ( no charges). He told me the account was still open , and tried to get me to leave it that way when I requested it be closed.

I have a confirmation number for payment and closure. I will never enter a Kohl’s store again.

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ID
#2540744 Review #2540744 is a subjective opinion of poster.
Product
Kohls Account
Cons
  • Reward time frames
Preferred solution
Dismiss charges and fees. Explain any negatives to credit rating companies.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Was not able to get issue resolved. Ive tried online, tried to chat with agent and have called. What am I to do at this point. No one has responded to my issue. Please help.
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1 comment
#2010457

I have had the same issue for YEARS! moved to a different state and shipped something to my old address.

I called customer assistance and they said no problem...we'll update your address. We moved from that address a month later. I called again and asked them to update my address again. they never changed it.

I didn't realize I had an outstanding bill... thought my husband paid it. Bills were going to the old address, got caught in the address change at the post office. Got a bunch of mail at once...

now I was sent to collections. I called, they saw that I requested the address change - swore they changed it... and threw out the late fees and I paid my bill in full. It still hit my credit report...

still is... 4 years later! I've called and called and called... nobody helps.

My daughter recently ordered something online.. guess where it was shipped...

THE WRONG ADDRESS. They are a pack of ***

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ID
#2538642 Review #2538642 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

Cancel an order 615431****

Please cancel my order it's been less then 30 minutes #615431**** Belinda Massaro 1915 North Stiles street Linden NJ 07036
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#2538009 Review #2538009 is a subjective opinion of poster.

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