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Kohls

Kohls

www.kohls.com
What is your customer experience with Kohls?

Kohls Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Kohls has 2.6 star rating based on 1720 customer reviews. Consumers are mostly neutral.

  • 33% of users would likely recommend Kohls to a friend or colleague.

  • Rating Distribution
  • Pros: Good deals, Coupons, Shopping there.
    Cons: Customer service, Poor customer service, Online ordering.

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Kohls - Delivery Failure / Customer Service
Kohls - Regarding the tax credit survey for applicationKohls - Regarding the tax credit survey for application - Image 2Extremely defective, new, given yo me as gift, pleather jacket. Maker: Cavalini (from...Extremely defective, new, given yo me as gift, pleather jacket. Maker: Cavalini... - Image 2Extremely defective, new, given yo me as gift, pleather jacket. Maker: Cavalini... - Image 3Kohls - Wrong ring
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Anonymous
map-marker Franklin, Wisconsin

Poor customer service

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I have spent HOURS trying to place order. My concern was my associate discount was not being applied to the order I was placing.

My calls were being sent to off shore c/s associates who had no idea of what to do so I was passed from one to another. After being put on hold after asking to tranfer to US the wait became so long I hung up. I also had problem with locked accout that the system would not process my password change. Had to call for that too.

I decided to place order without assc disc applied and by hitting place order it went to message something went wrong and emptied my cart. Tried several times to replace with same results. Tonight I looked at my account only to find I have TWO orders coming with NO Assc disct applied.

WONDERFUL Tommorow I will have to start over to try to get my discount applied to my card. GREAT

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6 comments
Guest

I don't think I would have posted an online complaint about the company I work for, on a public website.

Chao Pne

With your attitude I am shocked that you are even old enough to work.

Guest
reply icon Replying to comment of Chao Pne

I think she should seek out her manager tomorrow and let them know she is complaining online about the company she works for.

Chao Pne
reply icon Replying to comment of Guest-2671645

It is childish to complain about the company that she works for.

Guest
reply icon Replying to comment of Chao Pne

I am not on her side at all for posting while being an employee, but this is a perfect case study for anyone that can’t figure out/has online issues then goes into a store mad the employee can’t play IT department. She is a perfect example of not having the knowledge.(not faulting her for that)

Guilford Jht

Hi I want my card in hold so I can use it

View more comments (5)
nancy M Tah
map-marker Overland Park, Kansas

Be Aware Kohl's Customers of Manager Mike Robson in Texas

I recently have a law suit against Kohl's #642 here in San Antonio Texas and against Mike Robson, one of their managers :/

Mike Robson filed a false police report accusing me of yieling at associates and at customers. The video could have prove my case in court but instead they turned in an affidavit saying that the video i was requesting had gotten damaged and that " ONLY HALF " of the DATA was lost and that in that DATA was the incident i was refering to.

I have tried not to influence my family to stop buying at Kohl's because i believe that Mike Robson's criminal act is going to affect inocent manufacture good working people. So far i have refrain myself from buying in any Kohl's due to the fact that Mike Robson continues to be part of Kohl's and that they have not make any effort to protect other customers from this person. Please be aware. I asked for an apology because they fail to remove the sacurity tags from my items and instead of an apology Mike Robson called the police after the fact that i was already driving in my car.

He called the police and in the phone call and the police report he stated that i was inside and that i was refusing to leave and that he had to escort me out and that when he went to get my license plates that i had continued to creat disturbance yieling at customers. Everything a total lie. I still have my case pending in court #10. As I said at the begining, I have not influenced my family not to shop there but Today my son found one of the shirts he bought yesterday and it had the security tag on.

I hope this Criminal Mike Robson and Robby Luna are not in charge of customer service when my son goes back to request for the security tag to be removed. As for me...I will not go back to shop in any Kohl's until I find justice

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218 comments
Guest

And you have a severe case of necrophilia

Guest

Get your panties out of a twist

Guest
reply icon Replying to comment of Guest-2548382

LMAO! You are necroposting. You just responded to a complaint from 12 years ago!

Guest

Kohls sucks anyway, stay away from their store because their entire company blows

Guest
reply icon Replying to comment of Guest-2546681

So you’re saying they suck & blow? Now that is hilarious!

G.D. Hilarious!

Guest

Stop shopping at Kohls because they push gay pride on children. Where is all the straight pride items?

No where to be found.

Shame on Kohls and following Communist DEI requirements. They are just foolish sheep.

Guest

Corporate and upper management are racist too. I just read your post today, I am sick of Kohls!

Anonymous
reply icon Replying to comment of Guest-2449579

You are not getting a promotion because of your not being qualified. NOTHING TO DO WITH YOUR BEING AFRICAN AMERICAN as you claim.

Guest
reply icon Replying to comment of Guest-2449585

Loser

Guest
reply icon Replying to comment of Guest-2457301

He’s a gay loser, get it right!

Guest
reply icon Replying to comment of Guest-2449585

You know you’re talking to Elon Musk right? He’s from Africa and is an American.

How about that? You’re a lucky duck!

Guest
reply icon Replying to comment of Guest-2449585

Why you mad WHITE BOY?

Guest
reply icon Replying to comment of Guest-2546686

I love this thread! LMAO

Guest
reply icon Replying to comment of Guest-2449585

It had to do with him making a god awful mess leaving fried chicken grease all over the break room table

Guest
reply icon Replying to comment of Guest-2554804

I’ve done that before but it was Watermelon and Grape Soda.

Guest

OCEAN. iS another fake account. Same bs.

Guest

There is a violent and disturbing troll onto here using profiles. One is named charlotte.

She is also know as the twin. She has connection to other trolls.

Guest
reply icon Replying to comment of Guest-2248054

Kevin Costner ex wife is a gold digger..I'm thinking about blackmailing her to stop taking his money..

Guest
reply icon Replying to comment of Guest-2365551

Blackmail is illegal. People like you deserve the death penalty for what you did.

Guest
reply icon Replying to comment of Guest-2377374

Blackmail? That’s racist!

View more comments (217)
Footlong F

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker San Antonio, Texas

Go WOKE Go BROKE

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Get your act together Kohls, no one want to see you and Disney pushing LGBTQ on children! That is not family friendly and this DEI requirement being pushed on you is just Communists, thats why it is being pushed on companies, schools and libraries by the Communist Democrats.

That is why you see this BS Communist agenda everywhere. Grow a pair and fight back!

View full review
Loss:
$764592
Cons:
  • Pushing lgbtq on children

Preferred solution: Stand up to the Communist DEI requirements and Gay pushing on kids.

User's recommendation: Don’t shop at Kohls anymore

11 comments
Guest

that LGBTQ stuff really should be LGBTQF and I know for a fact everyone who reads this post knows exactly what the F is for. They have a letter for every other oddball name there, why not that one?

Guest

$764592 anyone that shops at Kohl’s isn’t making that in their life.

Guest
reply icon Replying to comment of Guest-2547139

Thank God not everyone is making that in their life but Kohls sure is. Your comment is priceless.

Guest
reply icon Replying to comment of Guest-2547139

That guy is, with a name like Footlong he’s probably a Billionaire

Guest
reply icon Replying to comment of Guest-2547400

He probably own Subway

Guest
reply icon Replying to comment of Guest-2547139

But that guy lost that amount of money. What do you know anyway Einstein?

Guest
reply icon Replying to comment of Guest-2547139

1. You don't know what anyone's income is 2.

Besides their new found woke agenda, there is nothing wrong with shopping at Kohls. They have some nice stuff in there.

3. You obviously have never shopped at Kohls because you were at the Family Dollar.

Guest
reply icon Replying to comment of Guest-2547518

4. I was at the Family Dollar taking your wife out on a date, that’s where she wanted to go.

I took her to the moon on my big rocket. Maybe you can take that income guy to Uranus with your rocket.

Guest

Thank you for being brave and speaking the truth

Guest

You are right and if adults want to be gay with each other well have at it, just don’t advertise it. Now pushing it on kids is absolutely Satanic, wrong, and disgusting to normal people. Kohls needs to end this now.

Guest

They are going to heII

View more comments (10)
Tim H Geb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Ross, Pennsylvania

Delivery Failure / Customer Service

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Kohls - Delivery Failure / Customer Service

I purchased 2 gift cards for a few of my grandchildren from Kohls online on Dec 1, 2024, they were shipped Dec 4 and the package stopped at a UPS facility on Dec 5, 2024. I started calling Kohls on Dec 11 to alert them of the problem, I was repeatedly told to wait.

After Christmas I called and requested a refund for the gift cards I never received. After almost 2 months and numerous calls Kohls keeps stating that the refund was submitted and processed, just wait. Just like the gift cards the refund has never materialized.

Customer service just lies and keeps moving the goal post. Save your money and shop elsewhere, shoppers are abandoning the store and it looks like they will be filing for bankruptcy.

View full review
Loss:
$100
Cons:
  • Poor customer service

Preferred solution: Full refund

User's recommendation: Shop at another store, save your money and avoid zero customer service

Marina K Vmi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Regarding the tax credit survey for application

Kohls - Regarding the tax credit survey for application
Kohls - Regarding the tax credit survey for application - Image 2

I'm filling out an application for a part-time beauty advisor for Sephora, located at Gunbarrel Pointe. I filled out the tax credit survey; however, the application process won't let me move forward or submit the application.

The link to the survey says their records indicate that I already completed the screening survey.

When I tried to save and continue the application, an error sign pops up. I was hoping to get that fixed so I can move forward and submit my application.

View full review

Preferred solution: Help with an error for submitting my tax credit survey for my application.

Melissa S Wzj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Afton, Oklahoma

Wrong ring

Kohls - Wrong ring
Kohls - Wrong ring - Image 2
Kohls - Wrong ring - Image 3
Kohls - Wrong ring - Image 4
Updated by user Feb 05, 2025

After going to the store Kohl’s took back ring and refunded 100% of the money but refused to comment on why I did not receive the correct ring to begin with. I’m Over department stores. They all suck anymore.

Original review Jan 15, 2025
I order a ring and receive a ring that looks similar but is not the one I had ordered the ring I thought I was buying was supposed to be originally 1125.99 I'm not sure what the ring I received price even is bcuz when I type the description in it shows me a picture of the original ring I ordered and I have looked over and over for it with no luck locating the ring I received. I contacted the customer service chat assistant and they say sorry they don't have access to the ad they ran on Christmas Day and conveniently the ring I ordered is out of stock so they can not pull up the ring information.

They then tell me there's not any one to call me nor can I call them. Seems a lot shady to me. I just want to get the ring I originally ordered or get a full refund. I believe that would be more then fair considering.

I am pissed because I can't find the ring they sent and the ring they sent came in baggies I'm pretty sure when ordering diamond rings that are some $1125.99$. They come in a ring box.
View full review

User's recommendation: Pay attention to the items you order vs the item you receive

Anonymous
map-marker Lancaster, Pennsylvania

Extremely defective, new, given yo me as gift, pleather jacket. Maker: Cavalini (from Kohls) JK9328MP.

Extremely defective, new, given yo me as gift, pleather jacket. Maker: Cavalini (from...
Extremely defective, new, given yo me as gift, pleather jacket. Maker: Cavalini... - Image 2
Extremely defective, new, given yo me as gift, pleather jacket. Maker: Cavalini... - Image 3

I received a really nice pleather, fitted around waist, zip-up w/hood; very nice/soft, fake fur-lined (inside), a few months ago. Was a little tight, so it was hung in closet w/other jackets until 2 mos.

ago, when I took it out and SURPRISE! It fir me so nicely! Not heavy, which I like. So happy to have a not so overly heavy cold weather jacket to wear.

I wore it 3x, when I noticed that pleather was, shockingly, peeling off under armpit area.

As the days went on, jacket was literally peeling apart!

Looked like a skin disease!

I called Kohl.com. The young man told me kohls carried MANY different types of Cavalini jackets w/that I.D.

Told me I'd need to take it to a kohls-they'd help me find "this" jacket and either return $ or replace. I wanted a replacement!

Went to my nearest kohls at Park City in Lancaster Co. When I approached woman behind counter, and began to explain AND take jacket out to show her, she pushed bag w/coat exposed towards me, refusing to touch it, look at it, or help me!

She gave me a # to call, bcuz she said" I can't help you."

Since 1/21, I've been given 7 #'s. Absolutely NO HUMAN CONTACT AT ALL!

I have brain and visual disability. Can't use computer. I have a heck of a time dealing w/A.I.

This has been frustrating and difficult for me.

I can not get a corporate # for a jacket buyer for ALL or any, including the kohls in Lancaster co., Pa.!!! Please advise or help me get this jacket replaced!!!

The woman behind the return desk should NEVER had treated me like she did. Kohls employees know!

Ofc they do. This experience has me feeling as though my rights thru the ADA has been compromised.

Thank you.

View full review

User's recommendation: Warning! Customer service help, via phone, AI, or at kohls store horribly inefficient and could care less!

1 comment
Guest

If you want to file a complaint with your state's attorney general's office, you do that by going directly to their website and submitting a complaint online from there.

Floella Bln
map-marker Norfolk, Virginia

Customer service issue

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Kohls - Customer service issue

Poor customer at the Waynesboro Virginia location. Store Manager was an unfriendly and lied to me. Would only refund $25 for a dress that paid $39.99.

View full review

User's recommendation: Do Not Shop Here!

Gabriel Guti

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Long Beach, California

Lost prevention peeking under door in dressing room and wrongfully accusing me of stealing

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I was trying on some cloth & as i was getting undresssed I noticed someones head peeking under the dressing rooms door , i was startled for a sec ,cause I didnt know who it was or what they were doing. The lost prevention (LP) security officer never identified himself to me ,yet alone what was he doing peeking When I started to question him, he started to wrongfully accuse me of stealing,at that time he grew very angry and the guard stormed in my dressing room and wrongfully acused me of stealinga second time.

I was shocked since I was undressed and tried to talk to a manager and she basically ignored me and kicked me out of the store in Threaten to have me arrested if I continued to ask for their information this happend at 4:45 pm at the Khols store on 398** **th st west Palmdale ca. ever since that instant Ive been having bad anxiety.

I was humiliated treated wrongfully at one point he even said that he knows which type of people shop at his store and that I am not one of them.the reason im writing this and posting it is because I want justice to be served and I dont want nobody else to go through what I went through, I believe that the lost prevention officers have an important job,also I believe that they do benefit these big corporate companies but in these past few years, Ive seen that theyre getting more aggressive and theyre doing whatever they want. Nobody is above the law.

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Resolved
Angelette Kfm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Greenville, Pennsylvania

Resolved: I was turned into the credit bureau but was never given a chance to correct the delinquent payment

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Updated by user Feb 15, 2025

Company fixed the issue and I have been provided with apology. I paid what they said I owed and they dropped the late charges

Original review Jan 31, 2025

I need to talk to a manager not just customer service to make this problem understood and rectify. Instead I was reported to Experian as a delinquent account and now that caused my credit score to go down from 830 to 730 in one month and the problem is from a kohls charge that was caused by no communication. If u look at my credit rating nothing has come up like this in 40 years.

View full review
Neil D Pse

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Amherst, New York

Kohls - Review in Supermarkets and Malls category from Amherst, New York

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I was shopping and I was accused of shoplifting by an employee and then management came over and grabbed me hard by the arm. I am an honest black man and I would never steal.

After grabbing my arm one of the other managers said come with me you monkey! I have never heard such racist remarks! Then the group of managers started throwing bananas at me while making monkey noises, you know the ones that sound like this ooh ooh ooh! ahh ahh ahh!

First it was one banana, then two, then three and then I started getting pummeled by bananas!

I mean where the heck did they get all those bananas anyway? Do they have a stockpile in the back room or something?

View full review
Amadeo Rfp
map-marker Springfield, Missouri

Help! Left my card in Dallas Residence

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Need to charge

An item to my charge account

Am in our fishing cabin in Arkansas

Left

My card in DALLAS TX HOME

View full review
Stacy S Ngf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Providence, Rhode Island

Scamming customers by stating they are not set up with autopay so they can get more money and hurt your credit report!

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I have had auto-pay always set up for my account. In December it did not pay automatically, called gave my bank info and made sure everything was set up.

Now they didn't take the auto-pay, charged a late fee, then put account way overlimit and then put a derogatory on credit report.

When I called they said I never had auto-pay!! How is it that I use to have good standing until now??

View full review

User's recommendation: DONT BUY OR HAVE AN ACCOUNT WITH KOHLS

Barbara E Hfz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Woodstock, Illinois

Horrible customer service

I bought an item at a store, paying with my own credit card. The amount paid was $57.34.

It turned out not to be the right item for my nephew, so it was returned by my sister. When she tried to return it, the agent said she'd put the $57.34 on a Kohl's gift card or return $46.30 to my credit card. Since that money came out of my account, I should have received that much back, but Kohl's wants to reduce it because they said I was given Kohl's cash for the purchase. No other company gives rewards then takes them back.

It is absolutely ridiculous, and people should not shop with them because all they do is steal people's money!

All this because I did not use their Kohl's credit card, which I neither wanted nor requested! What a scam and a bunch of thieves!

View full review
Loss:
$12
Cons:
  • Poor customer service

Preferred solution: Full refund

User's recommendation: Don’t shop at Kohls!

4 comments
Guest

I thought this was a website for people to post reviews…not for know-it-all’s who have nothing better to do!

Guest

They did not steal anything from you. You had $10 of Kohl’s cash given to you. By returning the item, the offer of the initial $10 kohl’s cash wasn’t met.

Barbara E Hfz
reply icon Replying to comment of Guest-2645441

You must be a Kohls employee. There are no other vendors that give you rewards thrn take them back.

Plus is should have gotten $15 Kohls Cash…why didn’t they keep $15 instead of $12.04! Scammers are the way!

Guest
reply icon Replying to comment of Barbara E Hfz

This is not Kohls. This is a public internet forum for people to write complaints, reviews and ask questions about any business anywhere in the world.

I highly doubt the person who responded to you works at Kohls.

I certainly do not and going by your logic, I must also work at Trading View, Temu and Goodwill, because those are complaints I responded to just now. If you don't want the public to respond, don't post on a public website.

View more comments (3)
JOANNE F Clz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Kansas City, Missouri

Order issue

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Trying to resolve order issues. Online support representatives online support representatives need to listen to issues and not state the same sentence over and over again.

Even when asking to speak to a supervisor they will not listen to problems, nor try to problem solve. I have been in the Liberty Kohls recently and spoke with the manager. She was welcoming despite the reviews.

She did want to hear about the problems I was having. I still feel Kohls needs to find a way to work as a unity instead of separately with their online versus in store purchases as the customer suffers.

View full review

User's recommendation: The Kohls cash offered causes numerous issues, especially unfair pricing as you get less of a discount on a purchase when using "Kohls cash". This causes frustration.

Karen S Cyu

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

LATEST UPDATE MONDAY, DECEMBER 2 4:09 PM The package data was sent to OnTrac, but we have yet to receive the package from the sender. Tracking will update once it arrives. Please contact the sender fo

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Contains 1 confidential file for company representatives

Order# 660515****, Sketchers ordered 11/30/2024. Arrival time between 12/02 & 12/10.

I was told it will be believed on 12/14. It still has not been received.

Please escalate & refund my money now. Thank you

View full review
Loss:
$60
Cons:
  • I want this escalated & to talk to a person

Preferred solution: Full refund

User's recommendation: To-Be able to talk to a live person

About

Summary

The company was started in 1962 by the Kohl family in Milwaukee, Wisconsin. Originally it was a department store. The company is headquartered in Menomonee Falls, Wisconsin. The online store was launched in 1998. The company offers its customers a wide range of goods - shoes & accessories for women, men and children, apparel, as well as home products like bedding, small electrics, luggage and the like. Among the brands offered at Kohl's are Columbia Sportswear Company, KitchenAid, Lee, Levi's, Vanity Fair and many others. There are over 900 stores all over the United States and the network continues to extend. The stores are located in suburban areas.

Kohls reviews and complaints

Kohls is ranked 65 out of 1105 in Supermarkets and Malls category

Area Served

USA, Worldwide

Payment Methods

PayPalVISAMasterCard

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