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Kohls - Worst online shopping sight

In the past I really liked Kohls but now they suck. I have always shopped for my shoes at Kohl's but now they never have my size (12). So I go on their site which sucks, try to ship to my store won't let me. Also won't let me use my coupon and site won't tell ne why. After several minutes on live chat sorry that product is excluded. Every time I have tried to place an order on-line with Kohls it is a pain. I would rather give my local stores my business but I find myself needing to use Amazon more and more.
#1451745
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Kohls - Buying on line help

The guy was great! Really helped with an old gift card...highest marks for the agent!
4.1
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
#1451566
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I ordered a $100 Fitbit Ace for my nieces birthday, I was supposed to be able to pick it up at the WESTFIELD IN location within 2 hours. I never received notification that it was in. I called every single day for a week asking for an update. I finally drove over to the...
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2.1
#1446943
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I had 2 recent experiences that have me concerned about Kohl's. In the first case, I bought a bench for my entry way at home- but it came without assembly instructions. Kohl's could not send me the instructions, so I ended up finding them on the Home Depot website and...
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Anonymous
Bdg

I’m sorry for that but you Absolutely can return that coffee maker. With or with out a receipt .. if you used a credit card they can do a look up on it for the return.. I don’...

2.0
I liked
  • Very little
I didn't like
  • Lack of responsiveness
#1443648
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I placed an order for a pair of shoes and a movie projector. The order was received, and then I received a follow up email that there was a problem with my order and to call them. I called them and they wanted to require further verification to place the order. I do...
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Sunset Valley, Texas
#1442900
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Order number 586-646-2683 I never picked it up from the store I called the store and spoke to the manager he said he was going to cancel the order and told me to re-order it I never reordered it and the money was never returned to my card any other information call me...
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Anonymous
Bdg

If the on line order is not picked up after 7 days the order automatically gets cancelled by the cc company themselves and the card is credited back. You should call your cred...

#1440772
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Kohls in Chaska, Minnesota - Rebate experience

In this day and age of technology, Kohls should have individuals who work for them that can program their registers not to print off rebate information for purchases that are going to be denied. If a purchase window is only good for 11/26 and 11/27, then don't advertise all over the store about rebates and and have your registers print off the information at checkout for a purchase made on 11/23. This is extremely misleading to consumers to bait them to make certain purchases expecting the advertised benefits when they would have chosen to make a different brand purchase! I have closed my Kohls account and will not shop there any more for their unethical practices after being a long standing customer for decades.
1.0
Details
Customer service
Discounts and Special Offers
Product or Service Quality
I didn't like
  • Rebates not being honored
#1439249
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Kohls in Draper, Utah - Conflict

I kept getting the wrong color of the item I ordered. I was told that they would send a message to the warehouse that the item was mislabeled and hopefully I would get the color I wanted. She gave me an incident number 181222003577. When I called back today to check on the new order I was told nothing could be done to get me the right order and my account was credited for the wrong item. I was very disappointed that I could not receive the color I wanted.
2.9
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
#1439117
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I placed a $63 Christmas gift order on kohl's online and used a $50 gift card. I received an email saying my purchase was successful and another email followed just minutes apart saying it had been canceled and the money used from the gift card would be returned to the...
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Anonymous
Sara go

I had the exact experience. Ordered on 12/4. Paid $50 with GC, $15 kohl’s cash and $2.00 Bank card. Order went through then immediately canceled. I have yet to be reimbursed f...

3.0
I liked
  • Product that i ordered online
I didn't like
  • Online service and customer service after the face
#1433973
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Contact Kohls

Mailing Address:
Kohl's Corporation
N56 W17000 Ridgewood Drive
Menomonee Falls, Wisconsin 53051
United States
Phone:
(866) 887-8884
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Will never use or go to Kohls again!!! Ordered boots for granddaughters xmas gift on 12/17/18. Guaranteed delivery 12/21-12/24. 12/18 order fulfilled and ups label created. 12/19, 12/20, 12/21 - no change to status. Still showing UPS label created.Called and chatted 4...
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3.5
#1433434
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