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Kohls

Kohls

www.kohls.com
What is your customer experience with Kohls?

Kohls Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

Kohls reviews show a 2.4 star rating from 1026 reviews; consumers are mostly dissatisfied. 33% would likely recommend. Rating distribution: 59% unfavorable, 21% positive.

Key Takeaways for Future Customers

  • Good deals, coupons and favorable store location and layout tend to please shoppers.
  • Expect potential issues with online ordering, PayPal requirements, and split shipments.
  • Prepare for billing, refunds and customer service follow-up to take extra time.

Negative Feedback / Risk Areas

  • Frequent customer complaints about poor customer service and difficulty reaching a live person.
  • Recurring refund delays, missing items, billing disputes and website/order errors.

Positive Feedback

Many reviewers value Kohl's deals, coupons and helpful in-store staff when available.

View full overview ›

Media from reviews

Kohls - RAClST MANAGEMENT
Kohls - Incorrect description of products onlineKohls - Incorrect description of products online - Image 2Kohls - Will not honor pricesKohls - Delivery Failure / Customer ServiceKohls - Regarding the tax credit survey for applicationKohls - Regarding the tax credit survey for application - Image 2
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A Collective Complaint helps you unite consumers dealing with the same issue, such as wrong charges, unexpected fees, damaged items, or misleading promises. It goes beyond a single review by growing stronger with every signature, making it harder to ignore. Once you reach 20 supporters, we’ll send it to the company to encourage a response.

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Sedonia Agw
map-marker Sebring, Florida

Promo

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Refused to give me 30% discount on items ordered an hour or so before receiving email of this discountordered late at night hours before discount arrived in my email.

View full review
nancy M Tah
map-marker Dallas, Texas

Be Aware Kohl's Customers of Manager Mike Robson in Texas

AI Highlights
  • - Lawsuit against Kohl's #642 and Mike Robson.
  • - Robson filed a false police report accusing me of yelling.
  • - Video data claimed damaged and half lost.

I recently have a law suit against Kohl's #642 here in San Antonio Texas and against Mike Robson, one of their managers :/

Mike Robson filed a false police report accusing me of yieling at associates and at customers. The video could have prove my case in court but instead they turned in an affidavit saying that the video i was requesting had gotten damaged and that " ONLY HALF " of the DATA was lost and that in that DATA was the incident i was refering to.

I have tried not to influence my family to stop buying at Kohl's because i believe that Mike Robson's criminal act is going to affect inocent manufacture good working people. So far i have refrain myself from buying in any Kohl's due to the fact that Mike Robson continues to be part of Kohl's and that they have not make any effort to protect other customers from this person. Please be aware. I asked for an apology because they fail to remove the sacurity tags from my items and instead of an apology Mike Robson called the police after the fact that i was already driving in my car.

He called the police and in the phone call and the police report he stated that i was inside and that i was refusing to leave and that he had to escort me out and that when he went to get my license plates that i had continued to creat disturbance yieling at customers. Everything a total lie. I still have my case pending in court #10. As I said at the begining, I have not influenced my family not to shop there but Today my son found one of the shirts he bought yesterday and it had the security tag on.

I hope this Criminal Mike Robson and Robby Luna are not in charge of customer service when my son goes back to request for the security tag to be removed. As for me...I will not go back to shop in any Kohl's until I find justice

View full review
220 comments
Guest

Tell Mike if he wants to give me his phone number then he and I can meet up for some man on man whips and chains action while only wearing chaps. I’m sure he will agree and we can make it happen. Have a most excellent day!

Guest

A little late to the party but thumbs up!

Guest

And you have a severe case of necrophilia

Guest

Get your panties out of a twist

Guest
reply icon Replying to comment of Guest-2548382

LMAO! You are necroposting. You just responded to a complaint from 12 years ago!

Guest

Kohls sucks anyway, stay away from their store because their entire company blows

Guest
reply icon Replying to comment of Guest-2546681

So you’re saying they suck & blow? Now that is hilarious!

G.D. Hilarious!

Guest

Stop shopping at Kohls because they push gay pride on children. Where is all the straight pride items?

No where to be found.

Shame on Kohls and following Communist DEI requirements. They are just foolish sheep.

Guest

Corporate and upper management are racist too. I just read your post today, I am sick of Kohls!

Anonymous
reply icon Replying to comment of Guest-2449579

You are not getting a promotion because of your not being qualified. NOTHING TO DO WITH YOUR BEING AFRICAN AMERICAN as you claim.

Guest
reply icon Replying to comment of Guest-2449585

Loser

Guest
reply icon Replying to comment of Guest-2457301

He’s a gay loser, get it right!

Guest
reply icon Replying to comment of Guest-2449585

You know you’re talking to Elon Musk right? He’s from Africa and is an American.

How about that? You’re a lucky duck!

Guest
reply icon Replying to comment of Guest-2449585

Why you mad WHITE BOY?

Guest
reply icon Replying to comment of Guest-2546686

I love this thread! LMAO

Guest
reply icon Replying to comment of Guest-2449585

It had to do with him making a god awful mess leaving fried chicken grease all over the break room table

Guest
reply icon Replying to comment of Guest-2554804

I’ve done that before but it was Watermelon and Grape Soda.

Guest

OCEAN. iS another fake account. Same bs.

Guest

There is a violent and disturbing troll onto here using profiles. One is named charlotte.

She is also know as the twin. She has connection to other trolls.

Guest
reply icon Replying to comment of Guest-2248054

Kevin Costner ex wife is a gold digger..I'm thinking about blackmailing her to stop taking his money..

View more comments (219)
Footlong F

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker San Antonio, Texas

Go WOKE Go BROKE

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
AI Highlights
  • - Kohl's and Disney push LGBTQ on children; not family-friendly.
  • - DEI rules are called Communist; Democrats push them on companies, schools, libraries.

Get your act together Kohls, no one want to see you and Disney pushing LGBTQ on children! That is not family friendly and this DEI requirement being pushed on you is just Communists, thats why it is being pushed on companies, schools and libraries by the Communist Democrats.

That is why you see this BS Communist agenda everywhere. Grow a pair and fight back!

Loss:
$764592
Cons:
  • Pushing lgbtq on children

Preferred solution: Stand up to the Communist DEI requirements and Gay pushing on kids.

User's recommendation: Don’t shop at Kohls anymore

View full review
29 comments
Guest

SHlT YEAH

Cunt L

Let’s hook up.

Longdong

You and I definitely need to get together. We’d make a KlCK A55 team!

Hibba Pcx

Well said.

Buttluvin I

Kohls evidently bend over for the Democrat Communists and Globalists. They’ll do water they’re told. Also they must love my name because that’s what they’re getting from them, They’re a bunch of PU55lE5.

Maneater A

Give it to me Footlong!

Guest

Well we all know he owns a footlong. LMAO

Angelik Kzs

While you are right, this is 2025 and we are supposed to "accept" these hideous freaks. It is not just Kohl's but EVERYONE. The world has gone insane.

Vicci Ddm
reply icon Replying to comment of Angelik Kzs

You nailed it

Guest
reply icon Replying to comment of Angelik Kzs

It sure has! Nothing but weirdos now!

Guest

You damn right

Guest

that LGBTQ stuff really should be LGBTQF and I know for a fact everyone who reads this post knows exactly what the F is for. They have a letter for every other oddball name there, why not that one?

Guest
reply icon Replying to comment of Guest-2547671

F is for F A G. Did I get that right? If so just reply saying SHlT YEAH

Hibba Pcx
reply icon Replying to comment of Guest-2812069

Or fruity.

Guest

$764592 anyone that shops at Kohl’s isn’t making that in their life.

Guest
reply icon Replying to comment of Guest-2547139

Thank God not everyone is making that in their life but Kohls sure is. Your comment is priceless.

Guest
reply icon Replying to comment of Guest-2547139

That guy is, with a name like Footlong he’s probably a Billionaire

Guest
reply icon Replying to comment of Guest-2547400

He probably own Subway

Vicci Ddm
reply icon Replying to comment of Guest-2547400

He’s probably a Trillionaire

Guest
reply icon Replying to comment of Guest-2547139

But that guy lost that amount of money. What do you know anyway Einstein?

View more comments (28)
Zaki Lpy
map-marker Secaucus, New Jersey

They should change their name to Kohlsux

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AI Highlights
  • - Kohlsux would be a fitting name.
  • - They say Kohls staff they spoke to agree.
  • - They say management calls them filthy animals.
  • - It was rib-tickling.

Kohlsux would be an amazeballs name for them! It fits them perfectly!

Every Kohls store employee Ive talked to agrees with me 100%. They said management calls them filthy animals! I actually found this to be rib-tickling.

I about cried it was so funny! I told them you should have responded to them with Id give you a nasty look, but it looks like youve already got one.

User's recommendation: Recommend to Kohls to add “ux” to the end of their name.

View full review
2 comments
Buttluvin I

You got that right,

Guest

That would be amazeballs

View more comments (1)
Prey P
map-marker Burlington, Vermont

Smoking Hot Cashier

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AI Highlights
  • - The reviewer describes eye contact and a heated moment with a cashier.
  • - The scene included lip licking and moaning noises.
Original review updated Feb 11, 2026

I was checking out at a register and then me and this smoking hot cashier made eye contact. All of a sudden it seemed like the temperature was rising in there!

She proceeded to lick her lips and then put one hand up her shirt and the other down her pants while making moaning noises!

I think she thought she was a maneater and I was her prey! Watch out boy shell chew you up!

Loss:
$1
Pros:
  • Maneaters
Cons:
  • She only comes out at night

Preferred solution: For her to chew me up! She’s the lean and hungry type! She’s a she-cat tamed by the purr of a jaguar! I wouldn’t if I were you! I know what she can do! She’s deadly man! Make this happen!

User's recommendation: She’s my man eater so you’d better stay away from her!

View full review
4 comments
Maneater A

Watch out boy I’ll chew you up!

Cunt L
reply icon Replying to comment of Maneater A

Me too!

Nappy H Hdm
reply icon Replying to comment of Cunt L

Do you like watermelon?

Guest
reply icon Replying to comment of Nappy H Hdm

You sure do

View more comments (3)
Joy R Vrz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Omaha, Nebraska

Kohls Male Employees Are Stone Cold Crazy!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
AI Highlights
  • - Attacked by a Kohls employee.
  • - In the dressing room, he rubbed KY Jelly on himself, undressed, and chased me while I tried crotchless underwear.

I was attacked by a male Kohls employee with a bottle of KY Jelly and he rubbed it all over me. I was trying on Crotchless Underwear in the mens dressing room and he said its time for a wrestling match!

with this silly grin on his face. He proceeded to undress all the way and rubbed KY Jelly on himself too!

He started chasing me and I ran so fast out of there I think I broke the sound barrier! It was even scarier than the time I was abducted by aliens and got one painful probing!

Loss:
$1
Pros:
  • Are you kidding me
Cons:
  • Perfect name for the management is cons
  • You do not sell trojan magnum condoms

Preferred solution: Green Lipstick and some Rubber Cement.

User's recommendation: Learn how to dodge incoming KY Jelly Jars and avoid the men’s dressing rooms. It can be hazardous to your mental health.

View full review
1 comment
Guest

They do sell Miniature Condoms. They’re only available to the Kohls Male Management.

Buttluvin I

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker San Jose, California

I got rear ended by the Store Manager

I was caught stealing mens underwear and I got caught by the Store Manager. He took me to his office and gave me the spanking of my life and then he dry humped me like he was a bull and I was a cow!

Pros:
  • Free underwear
Cons:
  • Rough spanking and dry humping

Preferred solution: Some Skinuva.

User's recommendation: Don’t steal men’s underwear or you’ll regret it!

View full review
3 comments
Cunt L

Damn I wish I was there! I’d have took pictures and made posters of them then posted them all over town! We could’ve headlined them FOR A GOOD TIME CALL KOHLS AND LET THE GOOD TIMES ROLL.

Longdong

You’re one lucky dog!

Guest
reply icon Replying to comment of Longdong

Hot dog!

View more comments (2)
Nappy H Hdm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Fargo, North Dakota

RAClST MANAGEMENT

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
AI Highlights
  • - Managers threw bananas at me and yelled get out, you monkey.
  • - Wore baggy pants to hide my tail, yet they saw me as a monkey.
Kohls - RAClST MANAGEMENT

I was trying on some doo rags and some baggy pants. When I came out of there the managers started throwing bananas at me and yelled at the top of their lungs GET OUT OF HERE YOU MONKEY!

I mean come on man! The only reason I wear baggy pants is to hide my tail. I mean what the heII, howd they know Im really a monkey anyway? I may be bIack but it shouldnt be that obvious that Im a monkey!

Where the heII did they get so many bananas anyway? I prefer watermelon, fried chicken, and grape soda. I really they threw those at me instead.

Oh weII whats a monkey to do? Am I right or am I right?

Loss:
$135324
Pros:
  • Free bananas
Cons:
  • No watermelons

Preferred solution: A cart of watermelon!

User's recommendation: Watch out for flying bananas.

View full review
1 comment
Guest

A tail?

Longdong

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Denver, Colorado

They Never Have My Size Of Condoms!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Im packing the heat and Kohls never has 14 inch condoms in stock! You cant beat my meat!

I mean what the heII? I really dont want to have to worry about getting my pet Blue Whale pregnant!

Loss:
$69
Pros:
  • Are you kidding me
Cons:
  • No fitting rooms for condoms

Preferred solution: 14 inch condoms or a Vasectomy.

View full review
2 comments
Guest

Me too

Cunt L

I’d like to meet you.

View more comments (1)
Pinchus Rtg
map-marker Panama City, Provincia De Panama

Poor Quality Restrooms

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AI Highlights
  • - Visited Kohl's College Grove, 3450 College Ave, San Diego, CA 92115.
  • - Restroom was extremely dirty; eyes burned.

I visiting family in ***, *** and we went shopping at the *** Kohls at ***. I went to use the mens restroom and I couldnt believe my eyes!

It looked like I had just stepped into a restroom at *** house! Ive never seen such filth! It looked like someone had a Caca *** and WWIII had started in there! My eyes started tearing and burning as if I was hit with military grade pepper spray and tear gas!

I wouldve lit a match but I was too afraid that me and the rest of the people at Kohls mightve been blown off the face of the Earth! Lord Have Mercy!

User's recommendation: Use a gas station restroom instead.

View full review
5 comments
Guest

This is an *impressively* descriptive review! 10/10 OP should write short horror stories!!

Buttluvin I

Happy Valentines Day by the way

Buttluvin I

A Caca Cannon? LMAO

Longdong
reply icon Replying to comment of Buttluvin I

I wonder if they’d drink a Caca Cola while using the Caca Cannon? Who knows, maybe they could get a Pu Pu Platter Chinese takeout delivered to the restroom too!

Guest

NO SHlT? NO PUN INTENDED

View more comments (4)
Bader M Rqy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Chicago, Illinois

Hope this message finds you well. I am...

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
AI Highlights
  • - Kohls visit at 2140 N Elston Ave was disappointing.
  • - Perceived discrimination toward Muslims and unprofessional cashier behavior.

hope this message finds you well.

I am writing to formally express my strong dissatisfaction with a recent experience at your store located at: [STREET_ADDRESS][PERSON_NAME]. I am currently in the [GEOGRAPHIC_DATA] on a medical visit with my family, and I often purchase gifts from Kohls.

Being from the Gulf region, we enjoy shopping, and our purchases are usually of significant value, often exceeding $1,000 per visit.

During a short period, we visited the store approximately five times, and overall we had a positive experience and enjoyed shopping there. However, this recent visit was completely different and very disappointing. We may reconsider returning in the future despite the fact that we will remain in [GEOGRAPHIC_DATA] for another year, due to experiencing inappropriate treatment that may be perceived as discriminatory or biased against Muslims.

Unfortunately, during my visit today at around 9:00 PM, I was served by a cashier whose behavior was unprofessional and inappropriate. He appeared unfriendly and condescending, did not greet us, and I was the one who initiated the greeting.

His overall manner toward customers felt disrespectful.

In addition, he refused multiple times to place the items properly into shopping bags despite my repeated requests, only complying after I firmly and directly asked him to do so. Even then, he continued handling the items carelessly, placing them improperly and leaving some items unorganized, to the point where I had to rearrange everything myself at my car.

He also asked me to provide my phone number before finishing scanning the items, and did so in an impolite manner, which added to my discomfort.

My mother, who was with me during this visit, is a hijab-wearing woman and a heart transplant patient. She has always asked me to take her to your store and enjoys shopping there. However, today she felt surprised and deeply uncomfortable by the cashiers attitude and the way we were treated, which left a very negative impression on her.

I wanted to be assisted by another employee, but there was no alternative available at the time.

The cashiers name, as far as I recall, was [PERSON_NAME].

This experience was very disappointing, especially since we have generally had positive impressions of [PERSON_NAME]. As a result, I am reconsidering future visits and purchases.

I have already spoken to several Gulf friends whom I met during my medical stay and encouraged them to visit your store. However, after what I experienced, I may be compelled to share my experience with them so they are aware and may avoid any potential discrimination or unfair treatment.

I hope you will look into this matter and take the necessary action regarding this incident.

Thank you for your attention, and I look forward to your response.

Sincerely,

[PERSON_NAME]

Phone: [PHONE_NUMBER]

Preferred solution: Apology

View full review
1 comment
Guest

Go back to the Gulf. Please.

DlCKWEED

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Miami, Florida

Managers are racist

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
AI Highlights
  • - I faced harassment and supply issues: staff yelled about a monkey, bananas were thrown, and none of the shirts I wanted were available.

I am a black man and when I was shopping for shirts with watermelons, fried chicken, and grape soda on them then managers yelled out theres a monkey over there! and then they threw bananas at me! I started to cry and not just because of them but also they had none of the shirts I wanted!

Loss:
$853842
Pros:
  • Free bananas
Cons:
  • Being bombarded with bananas

Preferred solution: Some collard greens and grits.

User's recommendation: Wear body armor at Kohls if you’re black to protect yourself from bananas!

View full review
2 comments
Guest

I see him at KFC everyday! Did I mention I’m black too?

Guest

Do you frequent the Banana Republic store much?

View more comments (1)
John k Foo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I can’t make a purchase cause they only accept PayPal

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I had to call and pay for an order because I refuse to use PayPal. It was free shipping, but the 10 items would be shipped separately.

I paid the $9.99 to expedite the shipping, and it arrived in one container. And guess what?

It was split into three shipments. What a rip-off.

Loss:
$9
Pros:
  • Good clothing
Cons:
  • Shipping multiple shipments
  • Only paypal as online payment method
  • Customer service

Preferred solution: Apology

User's recommendation: PayPal required and multiple shipments mandatory

View full review
Cherie N Wms

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Problem with a rug

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Updated by user Jun 24, 2026

It was the first time I washed the rug and it came apart. Their policy was five months return and I’ve had it for six.

They were not willing to do anything about it.

I’m canceling my *** charge which I’ve had for years and years and years and spend lots of money at ***. They’re losing a very good customer.

Original review Jun 22, 2026

Replace the rug! I purchased the rug 6523**** in January.

It's a bathroom rug. I washed it, and it's coming apart. I feel that you should replace it. It's only six months old.

I know it's only $22.99, but to me that's a lot, and I do buy a lot from ***. Thank you for looking at this problem.

Preferred solution: replace the rug it matches other rugs in my bathroom

View full review
Danglin W

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Omaha, Nebraska

I want a smoking hot cashier to want to pounce on me too!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
AI Highlights
  • - Heart is racing after reading the previous review.
  • - Wants a pounce from a man eater and would be prey.
  • - They have been praying daily for this.

I just read the previous review and man oh man is my heart racing now! I definitely could use a good pouncing from a man eater too!

Ill be her prey any day!

Ive been praying everyday for something like this! I guess you could say Ive been praying for some preying!

Pros:
  • Evidently your man eater cashiers
Cons:
  • Need to hire only man eaters

Preferred solution: A good pouncing. Let’s make this happen.

User's recommendation: Pray hard brothers!

View full review
5 comments
Longdong

I don’t need to pray. I get pounced on everyday!

Guest

Do you like Asseaters? I think we could work something out.

Guest

Danglin what?

Guest
reply icon Replying to comment of Guest-2811026

Danglin Chorizo

Guest

Count me in

View more comments (4)
Resolved
Mike M Ipe

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Lancaster, California

Resolved: I am trying to get a phone number in...

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Updated by user May 27, 2026

sent me a new card. To do the same thing I did.

Original review May 12, 2026

I am trying to get a phone number in the [GEOGRAPHIC_DATA] that I can call and understand what they are saying about getting a new [PERSON_NAME] card because I guess mine is old and won't work. I am 82 years old and need help.

Preferred solution: A new Kohls card

View full review

About

Summary

The company was started in 1962 by the Kohl family in Milwaukee, Wisconsin. Originally it was a department store. The company is headquartered in Menomonee Falls, Wisconsin. The online store was launched in 1998. The company offers its customers a wide range of goods - shoes & accessories for women, men and children, apparel, as well as home products like bedding, small electrics, luggage and the like. Among the brands offered at Kohl's are Columbia Sportswear Company, KitchenAid, Lee, Levi's, Vanity Fair and many others. There are over 900 stores all over the United States and the network continues to extend. The stores are located in suburban areas.

Kohls reviews and complaints

Kohls is ranked 67 out of 1262 in Supermarkets and Malls category

Area Served

USA, Worldwide

Payment Methods

PayPalVISAMasterCard

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