Most helpful review
New Reviewer
I recently have a law suit against Kohl's #642 here in San Antonio Texas and against Mike Robson, one of their managers :/ Mike Robson filed a false police report accusing me of yieling at associates and at customers. The video could have prove my case in court...
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192 comments
#2008572

Take this down

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ID
#361756 Review #361756 is a subjective opinion of poster.
Location
Overland Park, Kansas
Service
Kohls Manager

I'm tired of this stuff? Enough is enough!!

I'm a long time card holder! I should be able to use my Kohl's cash one day late.60 dollars is sixty dollars ,my name is not Mr Kohl's you know!!! I'm done .IIm not sure yet.
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ID
#3597422 Review #3597422 is a subjective opinion of poster.
Location
New Haven, Connecticut

Problems ordering online

Tried to call Kohls because for some reason the app wouldnt except my email. I dont know why as Ive have ordered many things online.I gave up as I could never speak to anyone. Not the kohls I remember for sure. So guess I wont be ordering anything online any more:(
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ID
#3590881 Review #3590881 is a subjective opinion of poster.
Location
Kent, Ohio

My order was sent in two part the second was never received and any prompts provided by Kohl’s send me nowhere that helps

625148****, the second part of this order was never received! UPS has assigned a tracking number which state it is ready to be picked up gift the last several weeks, at a stand still. It seems I will never receive and it will stay in limbo indefinitely! This is the UPS tracking number : 1ZY6806FYW00288264

User's recommendation: Steer clear of online shopping when kohl’s and UPS are involved!

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ID
#3587238 Review #3587238 is a subjective opinion of poster.
Location
New York, New York
Ordered online and received notification from KOHL'S that my order had been delivered by FedEx specifying the date and time of delivery. It had NOT been delivered that entire day. Tried calling KOHL'S to find out where my package was, but their emails and phone...
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ID
#3584642 Review #3584642 is a subjective opinion of poster.
Location
Overland Park, Kansas
New Reviewer

Order received I didn't order

I believe the account that was opened is fraudulent. I did not apply for a Kohls card and now have received a order I did not place. I did receive a notice in the mail stating my request was not approved. Thought thats good I didnt apply for one, then received the order. Please advise what I need to do. Thank Cindy Driscoll
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ID
#3580664 Review #3580664 is a subjective opinion of poster.
Location
Massena, New York
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

Satisfaction paper

Getting paper work fax or emailed to me. I am needing papers for my mortgage loan and can not buy a house without the information.
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2 comments
#2183263

The credit card is though capital one, not kohl’s. Perhaps the best way to receive satisfaction is to pay your outstanding bill in full just like you agreed to when you signed for the merchandise. If you can’t afford credit card payments how will you afford a mortgage for 30 years?

#2185325
@PissedConsumer2183263

Agree. OP doesn’t need a mortgage if his Kohl’s card needs to show a zero balance.

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ID
#3580232 Review #3580232 is a subjective opinion of poster.
Location
Puyallup, Washington

Online order mistake

Customer service wasnt available to talk to today so I had to order my item and selected pick up in a place that is far and inconvenient for me just to avoid a ridiculously high shipping fee.
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ID
#3577710 Review #3577710 is a subjective opinion of poster.
Location
Mount Laurel, New Jersey
I pay my bills on time every month. Went online to pay, and my account wasn't found. Called customer service, and they told me they had all their cardholders reset their accounts. Didn't work..... Frustrating! Attempted again and then had to call customer service again...
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ID
#3565101 Review #3565101 is a subjective opinion of poster.
Location
Saint Peter, Minnesota

Mistake on my Receipt

I actually called my local kohls customer service and the woman who I spoke with was very concerned and took care of it. She was awesome I would give her 10 Stars. Thank you Kansas City Metro north customer service.

User's recommendation: Be nice and you get treated nice!

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ID
#3562411 Review #3562411 is a subjective opinion of poster.
Location
Kansas City, Missouri

New card

Im needing to make sure my address has been changed and need a new card. The one I have is a very old one. It doesnt have a chip nor a magnet strip. When I tried to talk to a customer service rep. After trying for over an hour I was not able to reach a person after trying several numbers.

User's recommendation: Make a custom service rep available on the phone to help you loyal customers.

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ID
#3558110 Review #3558110 is a subjective opinion of poster.
Location
Cape Girardeau, Missouri

Kohls Cash

When kohls cash is given it should not taken off the full price of the item when it clearly can be purchased for much less. I was given $45 in kohls cash for a large purchase and had to use all of it plus more for an item that cost $33.60. I will think twice before I shop at kohls

User's recommendation: Watch prices at other stores.

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3 comments
#2180085

If I was you I’d think more than twice about spending money at kohl’s. Their “ coupons “ now literally exclude over half the merchandise in the store.

#2180924
@PissedConsumer2180085

The exclusions are nearly the same at every retail store. It is those brands, not Kohl’s, that dictate discounts cannot be used on their merchandise. The stores have contracts with those brands and have to agree to their terms.

#2181129
@PissedConsumer2180924

Why even bother running the 20 and 30% promotions if literally over half the merchandise within the store is excluded per the exclusion list the size of a phone book on their website???? The new Sephora department is 100% excluded from any and all sales by itself.

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ID
#3555064 Review #3555064 is a subjective opinion of poster.
Location
Webster, New York

Trying to place an order

Well considering the fact that it took you this long to get back to me my review will probably only get worse thanks for your attention to details you obviously don't care about your customers
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ID
#3554895 Review #3554895 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
Preferred solution
Let the company propose a solution

Ok had trouble placing an online order

A wonderful gentleman helped me order my item and use my Kohls cash and everything. I will order again because you are a great company and have excellent customer service reps!!! Thanks for reaching out to me!

User's recommendation: Positively.

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ID
#3554698 Review #3554698 is a subjective opinion of poster.
Location
Akron, Ohio

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
Update by user May 08, 2022

No resolution needed, informative information only, poor Customer Service..

Original review posted by user May 08, 2022
North Myrtle Beach S.C. Amazon Return Counter. I took a return to the Amazon Return Counter and experienced a nasty smelly old senior man at the counter. I gave him the package and he asked for my return number. I mentioned that I had issues trying to get the return...
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Resolved
ID
#3554444 Review #3554444 is a subjective opinion of poster.
Location
North Myrtle Beach, South Carolina
Pros
  • Location
Preferred solution
Let the company propose a solution
New Reviewer

Paperless billing

Its ridiculous how hard it is to change to paperless billing, why cant customer service change it? I have tried over and over.

User's recommendation: Make it easier.

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1 comment
#2180086

Your just afraid your husband will see how much money you spent on new clothes at kohl’s so don’t want a bill mailed to the house.

ID
#3551376 Review #3551376 is a subjective opinion of poster.
Location
Ontario, California
Preferred solution
Paperless billing!

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