Kohls

I recently have a law suit against Kohl's #642 here in San Antonio Texas and against Mike Robson, one of their managers :/

Mike Robson filed a false police report accusing me of yieling at associates and at customers. The video could have prove my case in court but instead they turned in an affidavit saying that the video i was requesting had gotten damaged and that " ONLY HALF " of the DATA was lost and that in that DATA was the incident i was refering to.

I have tried not to influence my family to stop buying at Kohl's because i believe that Mike Robson's criminal act is going to affect inocent manufacture good working people. So far i have refrain myself from buying in any Kohl's due to the fact that Mike Robson continues to be part of Kohl's and that they have not make any effort to protect other customers from this person. Please be aware. I asked for an apology because they fail to remove the sacurity tags from my items and instead of an apology Mike Robson called the police after the fact that i was already driving in my car.

He called the police and in the phone call and the police report he stated that i was inside and that i was refusing to leave and that he had to escort me out and that when he went to get my license plates that i had continued to creat disturbance yieling at customers. Everything a total lie. I still have my case pending in court #10. As I said at the begining, I have not influenced my family not to shop there but Today my son found one of the shirts he bought yesterday and it had the security tag on.

I hope this Criminal Mike Robson and Robby Luna are not in charge of customer service when my son goes back to request for the security tag to be removed. As for me...I will not go back to shop in any Kohl's until I find justice

Try to return Christmas gifts that were bought in the last 30 and 45 days before today's date of 1-12-24. When the items did not come up on my Kohl's Visa card, the employee at customer service told me that I either bought it before the 90 days or use a different credit card.

I told him that was not the case that I order everything online or on my phone app and I use the Kohl's Visa card. He was very argumentative and did not seem willing to want to help. Finally, the other customer service agent stepped in and returned my items after I pulled up each individual item and the order number from my Kohl's app.

Kohl's does not always include a receipt when they ship items ordered from other Kohl's stores. I will more than likely not spend the thousands of dollars I spent this year at Kohl's during Christmas 2024.

I have been dealing with this issue since 12/22/2022 and still til today is unresolved. I have a merchandise credit gift card that I received, I have used the card once before but after that the card no longer works.

I have opened about 30 cases with customer service that have led no where, no follow up, no one contacts me or emails, literally nothing goes beyond me opening a case, in which I'm supposed to be contacted to provide the information to get a new card reissued. Well I have left countless voicemails on a number that I have never gotten through to actually talk to Jim from consumer transactions, but he's had close to 80 voicemails from me if not more. So again I opened another case this week at the actual store that I received the gift card from, because one of the 200 customer service agent said to go & demand this be fixed and not to leave til it is. Well in-store has no control of merchandise cards they can't turn them on or off or make the pin not work suddenly, which is what happened to mine.

Even though customer service says The card shows its active and shows a positive balance of $395. But they can't use it to place a order neither can I nor in store can it be used. This is theft at this point and I want my card reissued or I want the items back that I returned for the merchandise Giftcard. I'm so frustrated dealing with this now for over a year and calling many times a week countless hours wasted And to just get a run around with no answer and zero solutions.

This is absurd, and this is unacceptable. And the fact I'm still no where with this and not once actually been contacted, out of every single case I've opened & that was closed somehow with no contact or solution, when I'd call to check on the case by the 3rd checkup call I'd make its closed. Its irresponsible and unprofessional and as far as I'm concerned Kohl's is stealing from me and the theft is unacceptable. And I just want a solution & to be done with this year plus nightmare!

Figure it out Kohl's! Your running a scam here and I'm not letting it go until I get my money back one way or another.

Reissue the merchandise card, give me back the product, cut me a check. At this point I don't care just please fix it and make it right already.

I came in to buy some Nike shoes. Your associate told me they were $39.95 so I went to go buy them.

The lady at the register told me that they were $42.99 I told your associate told me they were 3595 she called a manager so her and the manager and disassociate they told me they were 3595 were arguing well they couldnt figure out how much they were. They told me one price yet there is a different price they humiliated me in front of everybody in that store. Finally I got so upset I was so embarrassed that I told them are we arguing over three damn dollars. The cashier was rude.

She said no were not finally five minutes later they decided that they just give it to me for 3999. I will never shop at your store ever again I was so humiliated and embarrassed. I am ready to go get a lawyer thats how humiliated I am someones gotta stop your associates from being so damn rude and embarrassing people in front of everyone in your store.

Thats all my name is Lana Clark. Oh yeah by the way, the cashiers name was Patty associates name was Elisha The managers name is Tina I want Corporate office to call me as soon as possible ASAP Regarding this issue

I purchased quite a bit in November for their November sale for my children's Christmas half my stuff was missing and the other was sent back to fulfillment center (not by me) it was almost $300 worth, When I reached out to them the 1st time after much debate I was told 30 days for everything to go thru (which was after Christmas) for a single mother of 4 that chunk of money and gifts missing made a huge impact, in December I reached out again was told it was in the mail I waited and called back January 17th was told I would have it within 7 days once that 7 days passed I was told well wait 14 days I waited and called back after 16 days now was told could take up to ANOTHER 30 DAYS , I have been trying to get my money back since November how many "30 days" am I going to continue to get the run around with NO end result I have emailed every contact I have called and opened several cases and even the chat on their website I have run out of options patience and really don't know what to do, I really don't want to let this much money go but I'm getting no where

On December 13 ( maybe its just bad luck Wednesday ?) I placed an order for 3 items, all to be shipped to my home . I proceeded to place this order and it seemed to complete as usual but when I hit the tab to complete, one of my items was removed and popped up as When Ready for Pickup

Ready for pickup?

This is NOT how it was ordered, since I have had surgery on my right foot and not only can barely walk, but absolutely cannot drive at this time, hence the request to ship the items. Tried to head it off and found there is no way to edit or correct this, tried, to no avail. Then, sure enough, up pops the e-mail that my order is ready for pickup ! Called the store , basically got told , too bad, nothing we can do , cant ship it to you, we can cancel it for you & you can reorder it, blah blah- I asked this question; IF I do reorder, whats to stop this from happening again, whether I request it or not Answer?

Dunno, I dont have anything to do with that I cancelled this order , a gift for my niece, and now must start over. I cannot for the life of me understand this. So what that you can do cheerily cancel my order and get me a refund. Thats not service to me, but the lack of it, and cheerily suggesting that I could have someone else pick it up for me?

Who? Door Dash? Uber driver ? Who just ASSUMES that you have someone to do this for you , as in , no big deal, just send someone?

Now, actually, KOHLS could have driven it to my location, since this was their ordering systems mistake, not mine. The first , less than helpful person , who answered the phone at the Bridgewater , Hamilton Ohio location suggested that I could just not pick it up & it would just cancel by itself? Gee, that was helpful. Apparently no one at these locations have the power or authority to fix anything, and IF you try to complain on -line to Kohls ?

All you get are phone numbers or a Virtual Assistant to try to complain. All I wanted was my items as ordered, shipped to my home

that isnt what i ended up with. I did not see that this was something that the only solution was canceling the item, believe me, I , at this point , felt like canceling not only this item, but the whole order instead, as well as my Kohls account. What has happened to customer service ?

Oh, thats right, it does not exist any longer, and they really dont seem to care. Just think, they could have put this in an envelope & mailed it to me for probably a $1 or 2, instead , here we are. Foolish policies & practices cost you business , and now it has cost you mine! Reorder?

Last one in stock in that size, it said, and guess where it is, and guess who refuses to ship it?

Ridiculous situation, with absolutely no choice but cancellation of the item? Some service that is.