Kohls
Kohls Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Kohls has 2.6 star rating based on 1726 customer reviews. Consumers are mostly neutral.
33% of users would likely recommend Kohls to a friend or colleague.
- Rating Distribution
Pros: Good deals, Coupons, Shopping there.
Cons: Customer service, Poor customer service, Online ordering.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Kohls has 2.6 star rating based on 1726 customer reviews. Consumers are mostly neutral.
33% of users would likely recommend Kohls to a friend or colleague.
- Rating Distribution
Pros: Good deals, Coupons, Shopping there.
Cons: Customer service, Poor customer service, Online ordering.46% of users think that Kohls should improve its Customer Service.
46% of users say that they won't use Kohls in the future for similar services or products.Recent recommendations regarding this business are as follows: "Nooe", "Better to shop in person. Online orders result in long delivery dates but sometimes it’s ok.", "On line ordering sucks and takes a long time to receive.", "Real people not computer", "Do not check prices through your app because to might show one thing, then when you go buy it, they try to charge you a different price".
Most users want Kohls to offer a solution to their issues.
Review authors value the most Location and Layout of Store. Consumers are not pleased with Customer service and Website. The price level of this organization is medium according to consumer reviews.
Media from reviews











































I don’t know what to do
I never was late on my kohls card. Now that its capital one I havent received my card.
I have been calling for more than a month. They had in my account someone paying my kohls card. I told them that wasnt me and they dont want to receive my payments.
You guys should fire all those Rude people working for you guys on the phone. They get mad when you dont understand them.
Be Aware Kohl's Customers of Manager Mike Robson in Texas
I recently have a law suit against Kohl's #642 here in San Antonio Texas and against Mike Robson, one of their managers :/
Mike Robson filed a false police report accusing me of yieling at associates and at customers. The video could have prove my case in court but instead they turned in an affidavit saying that the video i was requesting had gotten damaged and that " ONLY HALF " of the DATA was lost and that in that DATA was the incident i was refering to.
I have tried not to influence my family to stop buying at Kohl's because i believe that Mike Robson's criminal act is going to affect inocent manufacture good working people. So far i have refrain myself from buying in any Kohl's due to the fact that Mike Robson continues to be part of Kohl's and that they have not make any effort to protect other customers from this person. Please be aware. I asked for an apology because they fail to remove the sacurity tags from my items and instead of an apology Mike Robson called the police after the fact that i was already driving in my car.
He called the police and in the phone call and the police report he stated that i was inside and that i was refusing to leave and that he had to escort me out and that when he went to get my license plates that i had continued to creat disturbance yieling at customers. Everything a total lie. I still have my case pending in court #10. As I said at the begining, I have not influenced my family not to shop there but Today my son found one of the shirts he bought yesterday and it had the security tag on.
I hope this Criminal Mike Robson and Robby Luna are not in charge of customer service when my son goes back to request for the security tag to be removed. As for me...I will not go back to shop in any Kohl's until I find justice
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Go WOKE Go BROKE
Get your act together Kohls, no one want to see you and Disney pushing LGBTQ on children! That is not family friendly and this DEI requirement being pushed on you is just Communists, thats why it is being pushed on companies, schools and libraries by the Communist Democrats.
That is why you see this BS Communist agenda everywhere. Grow a pair and fight back!
- Pushing lgbtq on children
Preferred solution: Stand up to the Communist DEI requirements and Gay pushing on kids.
User's recommendation: Don’t shop at Kohls anymore
Will not honor prices
So yesterday at kohls, i usually take my kohls app and scan prices. Most of the time, it might be on sale and it doesnt show, so using their app can tell you the price.
So i set out to go to kohls to get a blanket. I found this sheets set, one big extra soft set, when scanned it says $19.99 and it also happened with 2 blankets, i get to register and i noticed the prices and they were charging me $34 for the sheet set each. So i questioned this and showed them when upc was scanned what price came up. Then the blankets as well, they were scanning as $15 and they were trying to charge me $76 for the one.
I showed them how much it showed me, the price and then for the one blanket they were acting like i was stupid and the price was for a sham. Which at this point they were just making things up. Like all other companies, you can chat in with them but you wont ever get to speak to a live person. They should be made to honor the pricing that the item was scanned for.
They will not. So this is a warning to all kohls customers, their prices might scan one price but they will charge you a different price.
And to top it all off, the lady at the service desk was very rude. A assistant manager came up to check this situation out, and i told her how upset the clerk was because of questioning prices.
User's recommendation: Do not check prices through your app because to might show one thing, then when you go buy it, they try to charge you a different price
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Delivery Failure / Customer Service
I purchased 2 gift cards for a few of my grandchildren from Kohls online on Dec 1, 2024, they were shipped Dec 4 and the package stopped at a UPS facility on Dec 5, 2024. I started calling Kohls on Dec 11 to alert them of the problem, I was repeatedly told to wait.
After Christmas I called and requested a refund for the gift cards I never received. After almost 2 months and numerous calls Kohls keeps stating that the refund was submitted and processed, just wait. Just like the gift cards the refund has never materialized.
Customer service just lies and keeps moving the goal post. Save your money and shop elsewhere, shoppers are abandoning the store and it looks like they will be filing for bankruptcy.
- Poor customer service
Preferred solution: Full refund
User's recommendation: Shop at another store, save your money and avoid zero customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRegarding the tax credit survey for application
I'm filling out an application for a part-time beauty advisor for Sephora, located at Gunbarrel Pointe. I filled out the tax credit survey; however, the application process won't let me move forward or submit the application.
The link to the survey says their records indicate that I already completed the screening survey.
When I tried to save and continue the application, an error sign pops up. I was hoping to get that fixed so I can move forward and submit my application.
Preferred solution: Help with an error for submitting my tax credit survey for my application.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Wrong ring
After going to the store Kohl’s took back ring and refunded 100% of the money but refused to comment on why I did not receive the correct ring to begin with. I’m Over department stores. They all suck anymore.
They then tell me there's not any one to call me nor can I call them. Seems a lot shady to me. I just want to get the ring I originally ordered or get a full refund. I believe that would be more then fair considering.
I am pissed because I can't find the ring they sent and the ring they sent came in baggies I'm pretty sure when ordering diamond rings that are some $1125.99$. They come in a ring box.
User's recommendation: Pay attention to the items you order vs the item you receive
Extremely defective, new, given yo me as gift, pleather jacket. Maker: Cavalini (from Kohls) JK9328MP.
I received a really nice pleather, fitted around waist, zip-up w/hood; very nice/soft, fake fur-lined (inside), a few months ago. Was a little tight, so it was hung in closet w/other jackets until 2 mos.
ago, when I took it out and SURPRISE! It fir me so nicely! Not heavy, which I like. So happy to have a not so overly heavy cold weather jacket to wear.
I wore it 3x, when I noticed that pleather was, shockingly, peeling off under armpit area.
As the days went on, jacket was literally peeling apart!
Looked like a skin disease!
I called Kohl.com. The young man told me kohls carried MANY different types of Cavalini jackets w/that I.D.
Told me I'd need to take it to a kohls-they'd help me find "this" jacket and either return $ or replace. I wanted a replacement!
Went to my nearest kohls at Park City in Lancaster Co. When I approached woman behind counter, and began to explain AND take jacket out to show her, she pushed bag w/coat exposed towards me, refusing to touch it, look at it, or help me!
She gave me a # to call, bcuz she said" I can't help you."
Since 1/21, I've been given 7 #'s. Absolutely NO HUMAN CONTACT AT ALL!
I have brain and visual disability. Can't use computer. I have a heck of a time dealing w/A.I.
This has been frustrating and difficult for me.
I can not get a corporate # for a jacket buyer for ALL or any, including the kohls in Lancaster co., Pa.!!! Please advise or help me get this jacket replaced!!!
The woman behind the return desk should NEVER had treated me like she did. Kohls employees know!
Ofc they do. This experience has me feeling as though my rights thru the ADA has been compromised.
Thank you.
User's recommendation: Warning! Customer service help, via phone, AI, or at kohls store horribly inefficient and could care less!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Sale price went away
I tried to order some things online on 3/23/25 with a 40% off coupon and a $50.00 gift card and it would not accept my gift card. I called customer service and they said they were closed. I called the next morning and the person said she could give me the 40% off but not the sale price of the items so it was going to cost me about $20-25 more so I told them I didnt want to order them for that much more.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |The representative took down all my notes and said she would make sure that I was able to purchase the item at Clarence cost went back in stock. Also, I asked if maybe they would sell the white one at
I placed an order for Sonoma shirts, and one of them said it was the last one and I clicked by place order then the order popped up that there were no more color blue left because there was only one when I hit place order then it showed it was gonebu
User's recommendation: Always shop at Kohl’s
Poor customer service
I have spent HOURS trying to place order. My concern was my associate discount was not being applied to the order I was placing.
My calls were being sent to off shore c/s associates who had no idea of what to do so I was passed from one to another. After being put on hold after asking to tranfer to US the wait became so long I hung up. I also had problem with locked accout that the system would not process my password change. Had to call for that too.
I decided to place order without assc disc applied and by hitting place order it went to message something went wrong and emptied my cart. Tried several times to replace with same results. Tonight I looked at my account only to find I have TWO orders coming with NO Assc disct applied.
WONDERFUL Tommorow I will have to start over to try to get my discount applied to my card. GREAT
Don’t have my card whiles shopping and didn’t get my discount
I bought about $300 worth of clothes and when I went to the cashier she was very helpful in assisting me to get my kohls card which at the time I didnt have it with me. She tried several times but keeps telling her I already have an existing card.
The manager on duty came up to the register and was very rude she keep saying that there is nothing she can do capital one has the card. I was so upset I just paid with my debit card and left.
I dont think I will be shopping there anytime soon again . I know about customers service because I am a business owner my self and she was just a turn off.
User's recommendation: Nooe
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Lost prevention peeking under door in dressing room and wrongfully accusing me of stealing
I was trying on some cloth & as i was getting undresssed I noticed someones head peeking under the dressing rooms door , i was startled for a sec ,cause I didnt know who it was or what they were doing. The lost prevention (LP) security officer never identified himself to me ,yet alone what was he doing peeking When I started to question him, he started to wrongfully accuse me of stealing,at that time he grew very angry and the guard stormed in my dressing room and wrongfully acused me of stealinga second time.
I was shocked since I was undressed and tried to talk to a manager and she basically ignored me and kicked me out of the store in Threaten to have me arrested if I continued to ask for their information this happend at 4:45 pm at the Khols store on 398** **th st west Palmdale ca. ever since that instant Ive been having bad anxiety.
I was humiliated treated wrongfully at one point he even said that he knows which type of people shop at his store and that I am not one of them.the reason im writing this and posting it is because I want justice to be served and I dont want nobody else to go through what I went through, I believe that the lost prevention officers have an important job,also I believe that they do benefit these big corporate companies but in these past few years, Ive seen that theyre getting more aggressive and theyre doing whatever they want. Nobody is above the law.
Order delay
I ordered 2 sets of outdoor patio cushions one month ago and have called then reordered hopefully it will arrive by the end of this month. I called customer service rep and it took many calls and long hold times.
Finally reached someone who transferred me only to speak to a friendly rep however I was unable to understand what she said but I think she may have stopped and reordered it. Well see if it arrives.
User's recommendation: Better to shop in person. Online orders result in long delivery dates but sometimes it’s ok.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Resolved: I was turned into the credit bureau but was never given a chance to correct the delinquent payment
Company fixed the issue and I have been provided with apology. I paid what they said I owed and they dropped the late charges
I need to talk to a manager not just customer service to make this problem understood and rectify. Instead I was reported to Experian as a delinquent account and now that caused my credit score to go down from 830 to 730 in one month and the problem is from a kohls charge that was caused by no communication. If u look at my credit rating nothing has come up like this in 40 years.
About
The company was started in 1962 by the Kohl family in Milwaukee, Wisconsin. Originally it was a department store. The company is headquartered in Menomonee Falls, Wisconsin. The online store was launched in 1998. The company offers its customers a wide range of goods - shoes & accessories for women, men and children, apparel, as well as home products like bedding, small electrics, luggage and the like. Among the brands offered at Kohl's are Columbia Sportswear Company, KitchenAid, Lee, Levi's, Vanity Fair and many others. There are over 900 stores all over the United States and the network continues to extend. The stores are located in suburban areas.
Kohls is ranked 64 out of 1117 in Supermarkets and Malls category
USA, Worldwide
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And you have a severe case of necrophilia
Get your panties out of a twist
LMAO! You are necroposting. You just responded to a complaint from 12 years ago!
Kohls sucks anyway, stay away from their store because their entire company blows
So you’re saying they suck & blow? Now that is hilarious!
G.D. Hilarious!
Stop shopping at Kohls because they push gay pride on children. Where is all the straight pride items?
No where to be found.
Shame on Kohls and following Communist DEI requirements. They are just foolish sheep.
Corporate and upper management are racist too. I just read your post today, I am sick of Kohls!
You are not getting a promotion because of your not being qualified. NOTHING TO DO WITH YOUR BEING AFRICAN AMERICAN as you claim.
Loser
He’s a gay loser, get it right!
You know you’re talking to Elon Musk right? He’s from Africa and is an American.
How about that? You’re a lucky duck!
Why you mad WHITE BOY?
I love this thread! LMAO
It had to do with him making a god awful mess leaving fried chicken grease all over the break room table
I’ve done that before but it was Watermelon and Grape Soda.
OCEAN. iS another fake account. Same bs.
There is a violent and disturbing troll onto here using profiles. One is named charlotte.
She is also know as the twin. She has connection to other trolls.
Kevin Costner ex wife is a gold digger..I'm thinking about blackmailing her to stop taking his money..
Blackmail is illegal. People like you deserve the death penalty for what you did.
Blackmail? That’s racist!