Kohls
Kohls Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Kohls has 2.6 star rating based on 1720 customer reviews. Consumers are mostly neutral.
33% of users would likely recommend Kohls to a friend or colleague.
- Rating Distribution
Pros: Good deals, Coupons, Shopping there.
Cons: Customer service, Poor customer service, Online ordering.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Kohls has 2.6 star rating based on 1720 customer reviews. Consumers are mostly neutral.
33% of users would likely recommend Kohls to a friend or colleague.
- Rating Distribution
Pros: Good deals, Coupons, Shopping there.
Cons: Customer service, Poor customer service, Online ordering.46% of users think that Kohls should improve its Customer Service.
48% of users say that they won't use Kohls in the future for similar services or products.Recent recommendations regarding this business are as follows: "Shop at another store, save your money and avoid zero customer service", "Good place to get discounts", "DONT BUY OR HAVE AN ACCOUNT WITH KOHLS", "Do not shop at KOHLS anymore. It’s just horrible!", "don't shop there.".
Most users want Kohls to offer a solution to their issues.
Review authors value the most Location and Layout of Store. Consumers are not pleased with Customer service and Website. The price level of this organization is medium according to consumer reviews.
Media from reviews











































Poor customer service
I have spent HOURS trying to place order. My concern was my associate discount was not being applied to the order I was placing.
My calls were being sent to off shore c/s associates who had no idea of what to do so I was passed from one to another. After being put on hold after asking to tranfer to US the wait became so long I hung up. I also had problem with locked accout that the system would not process my password change. Had to call for that too.
I decided to place order without assc disc applied and by hitting place order it went to message something went wrong and emptied my cart. Tried several times to replace with same results. Tonight I looked at my account only to find I have TWO orders coming with NO Assc disct applied.
WONDERFUL Tommorow I will have to start over to try to get my discount applied to my card. GREAT
Be Aware Kohl's Customers of Manager Mike Robson in Texas
I recently have a law suit against Kohl's #642 here in San Antonio Texas and against Mike Robson, one of their managers :/
Mike Robson filed a false police report accusing me of yieling at associates and at customers. The video could have prove my case in court but instead they turned in an affidavit saying that the video i was requesting had gotten damaged and that " ONLY HALF " of the DATA was lost and that in that DATA was the incident i was refering to.
I have tried not to influence my family to stop buying at Kohl's because i believe that Mike Robson's criminal act is going to affect inocent manufacture good working people. So far i have refrain myself from buying in any Kohl's due to the fact that Mike Robson continues to be part of Kohl's and that they have not make any effort to protect other customers from this person. Please be aware. I asked for an apology because they fail to remove the sacurity tags from my items and instead of an apology Mike Robson called the police after the fact that i was already driving in my car.
He called the police and in the phone call and the police report he stated that i was inside and that i was refusing to leave and that he had to escort me out and that when he went to get my license plates that i had continued to creat disturbance yieling at customers. Everything a total lie. I still have my case pending in court #10. As I said at the begining, I have not influenced my family not to shop there but Today my son found one of the shirts he bought yesterday and it had the security tag on.
I hope this Criminal Mike Robson and Robby Luna are not in charge of customer service when my son goes back to request for the security tag to be removed. As for me...I will not go back to shop in any Kohl's until I find justice
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Go WOKE Go BROKE
Get your act together Kohls, no one want to see you and Disney pushing LGBTQ on children! That is not family friendly and this DEI requirement being pushed on you is just Communists, thats why it is being pushed on companies, schools and libraries by the Communist Democrats.
That is why you see this BS Communist agenda everywhere. Grow a pair and fight back!
- Pushing lgbtq on children
Preferred solution: Stand up to the Communist DEI requirements and Gay pushing on kids.
User's recommendation: Don’t shop at Kohls anymore
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Delivery Failure / Customer Service
I purchased 2 gift cards for a few of my grandchildren from Kohls online on Dec 1, 2024, they were shipped Dec 4 and the package stopped at a UPS facility on Dec 5, 2024. I started calling Kohls on Dec 11 to alert them of the problem, I was repeatedly told to wait.
After Christmas I called and requested a refund for the gift cards I never received. After almost 2 months and numerous calls Kohls keeps stating that the refund was submitted and processed, just wait. Just like the gift cards the refund has never materialized.
Customer service just lies and keeps moving the goal post. Save your money and shop elsewhere, shoppers are abandoning the store and it looks like they will be filing for bankruptcy.
- Poor customer service
Preferred solution: Full refund
User's recommendation: Shop at another store, save your money and avoid zero customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRegarding the tax credit survey for application
I'm filling out an application for a part-time beauty advisor for Sephora, located at Gunbarrel Pointe. I filled out the tax credit survey; however, the application process won't let me move forward or submit the application.
The link to the survey says their records indicate that I already completed the screening survey.
When I tried to save and continue the application, an error sign pops up. I was hoping to get that fixed so I can move forward and submit my application.
Preferred solution: Help with an error for submitting my tax credit survey for my application.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Wrong ring
After going to the store Kohl’s took back ring and refunded 100% of the money but refused to comment on why I did not receive the correct ring to begin with. I’m Over department stores. They all suck anymore.
They then tell me there's not any one to call me nor can I call them. Seems a lot shady to me. I just want to get the ring I originally ordered or get a full refund. I believe that would be more then fair considering.
I am pissed because I can't find the ring they sent and the ring they sent came in baggies I'm pretty sure when ordering diamond rings that are some $1125.99$. They come in a ring box.
User's recommendation: Pay attention to the items you order vs the item you receive
Extremely defective, new, given yo me as gift, pleather jacket. Maker: Cavalini (from Kohls) JK9328MP.
I received a really nice pleather, fitted around waist, zip-up w/hood; very nice/soft, fake fur-lined (inside), a few months ago. Was a little tight, so it was hung in closet w/other jackets until 2 mos.
ago, when I took it out and SURPRISE! It fir me so nicely! Not heavy, which I like. So happy to have a not so overly heavy cold weather jacket to wear.
I wore it 3x, when I noticed that pleather was, shockingly, peeling off under armpit area.
As the days went on, jacket was literally peeling apart!
Looked like a skin disease!
I called Kohl.com. The young man told me kohls carried MANY different types of Cavalini jackets w/that I.D.
Told me I'd need to take it to a kohls-they'd help me find "this" jacket and either return $ or replace. I wanted a replacement!
Went to my nearest kohls at Park City in Lancaster Co. When I approached woman behind counter, and began to explain AND take jacket out to show her, she pushed bag w/coat exposed towards me, refusing to touch it, look at it, or help me!
She gave me a # to call, bcuz she said" I can't help you."
Since 1/21, I've been given 7 #'s. Absolutely NO HUMAN CONTACT AT ALL!
I have brain and visual disability. Can't use computer. I have a heck of a time dealing w/A.I.
This has been frustrating and difficult for me.
I can not get a corporate # for a jacket buyer for ALL or any, including the kohls in Lancaster co., Pa.!!! Please advise or help me get this jacket replaced!!!
The woman behind the return desk should NEVER had treated me like she did. Kohls employees know!
Ofc they do. This experience has me feeling as though my rights thru the ADA has been compromised.
Thank you.
User's recommendation: Warning! Customer service help, via phone, AI, or at kohls store horribly inefficient and could care less!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Lost prevention peeking under door in dressing room and wrongfully accusing me of stealing
I was trying on some cloth & as i was getting undresssed I noticed someones head peeking under the dressing rooms door , i was startled for a sec ,cause I didnt know who it was or what they were doing. The lost prevention (LP) security officer never identified himself to me ,yet alone what was he doing peeking When I started to question him, he started to wrongfully accuse me of stealing,at that time he grew very angry and the guard stormed in my dressing room and wrongfully acused me of stealinga second time.
I was shocked since I was undressed and tried to talk to a manager and she basically ignored me and kicked me out of the store in Threaten to have me arrested if I continued to ask for their information this happend at 4:45 pm at the Khols store on 398** **th st west Palmdale ca. ever since that instant Ive been having bad anxiety.
I was humiliated treated wrongfully at one point he even said that he knows which type of people shop at his store and that I am not one of them.the reason im writing this and posting it is because I want justice to be served and I dont want nobody else to go through what I went through, I believe that the lost prevention officers have an important job,also I believe that they do benefit these big corporate companies but in these past few years, Ive seen that theyre getting more aggressive and theyre doing whatever they want. Nobody is above the law.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Resolved: I was turned into the credit bureau but was never given a chance to correct the delinquent payment
Company fixed the issue and I have been provided with apology. I paid what they said I owed and they dropped the late charges
I need to talk to a manager not just customer service to make this problem understood and rectify. Instead I was reported to Experian as a delinquent account and now that caused my credit score to go down from 830 to 730 in one month and the problem is from a kohls charge that was caused by no communication. If u look at my credit rating nothing has come up like this in 40 years.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Kohls - Review in Supermarkets and Malls category from Amherst, New York
I was shopping and I was accused of shoplifting by an employee and then management came over and grabbed me hard by the arm. I am an honest black man and I would never steal.
After grabbing my arm one of the other managers said come with me you monkey! I have never heard such racist remarks! Then the group of managers started throwing bananas at me while making monkey noises, you know the ones that sound like this ooh ooh ooh! ahh ahh ahh!
First it was one banana, then two, then three and then I started getting pummeled by bananas!
I mean where the heck did they get all those bananas anyway? Do they have a stockpile in the back room or something?
Help! Left my card in Dallas Residence
Need to charge
An item to my charge account
Am in our fishing cabin in Arkansas
Left
My card in DALLAS TX HOME
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Scamming customers by stating they are not set up with autopay so they can get more money and hurt your credit report!
I have had auto-pay always set up for my account. In December it did not pay automatically, called gave my bank info and made sure everything was set up.
Now they didn't take the auto-pay, charged a late fee, then put account way overlimit and then put a derogatory on credit report.
When I called they said I never had auto-pay!! How is it that I use to have good standing until now??
User's recommendation: DONT BUY OR HAVE AN ACCOUNT WITH KOHLS
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Horrible customer service
I bought an item at a store, paying with my own credit card. The amount paid was $57.34.
It turned out not to be the right item for my nephew, so it was returned by my sister. When she tried to return it, the agent said she'd put the $57.34 on a Kohl's gift card or return $46.30 to my credit card. Since that money came out of my account, I should have received that much back, but Kohl's wants to reduce it because they said I was given Kohl's cash for the purchase. No other company gives rewards then takes them back.
It is absolutely ridiculous, and people should not shop with them because all they do is steal people's money!
All this because I did not use their Kohl's credit card, which I neither wanted nor requested! What a scam and a bunch of thieves!
- Poor customer service
Preferred solution: Full refund
User's recommendation: Don’t shop at Kohls!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Order issue
Trying to resolve order issues. Online support representatives online support representatives need to listen to issues and not state the same sentence over and over again.
Even when asking to speak to a supervisor they will not listen to problems, nor try to problem solve. I have been in the Liberty Kohls recently and spoke with the manager. She was welcoming despite the reviews.
She did want to hear about the problems I was having. I still feel Kohls needs to find a way to work as a unity instead of separately with their online versus in store purchases as the customer suffers.
User's recommendation: The Kohls cash offered causes numerous issues, especially unfair pricing as you get less of a discount on a purchase when using "Kohls cash". This causes frustration.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLATEST UPDATE MONDAY, DECEMBER 2 4:09 PM The package data was sent to OnTrac, but we have yet to receive the package from the sender. Tracking will update once it arrives. Please contact the sender fo
Order# 660515****, Sketchers ordered 11/30/2024. Arrival time between 12/02 & 12/10.
I was told it will be believed on 12/14. It still has not been received.
Please escalate & refund my money now. Thank you
- I want this escalated & to talk to a person
Preferred solution: Full refund
User's recommendation: To-Be able to talk to a live person
About
The company was started in 1962 by the Kohl family in Milwaukee, Wisconsin. Originally it was a department store. The company is headquartered in Menomonee Falls, Wisconsin. The online store was launched in 1998. The company offers its customers a wide range of goods - shoes & accessories for women, men and children, apparel, as well as home products like bedding, small electrics, luggage and the like. Among the brands offered at Kohl's are Columbia Sportswear Company, KitchenAid, Lee, Levi's, Vanity Fair and many others. There are over 900 stores all over the United States and the network continues to extend. The stores are located in suburban areas.
Kohls is ranked 65 out of 1105 in Supermarkets and Malls category
USA, Worldwide
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I don't think I would have posted an online complaint about the company I work for, on a public website.
With your attitude I am shocked that you are even old enough to work.
I think she should seek out her manager tomorrow and let them know she is complaining online about the company she works for.
It is childish to complain about the company that she works for.
I am not on her side at all for posting while being an employee, but this is a perfect case study for anyone that can’t figure out/has online issues then goes into a store mad the employee can’t play IT department. She is a perfect example of not having the knowledge.(not faulting her for that)
Hi I want my card in hold so I can use it