Kohls - Website Review from Creston, Iowa
The Kohl's website is a nightmare. What a joke.
21 minutes later and I get a sales associate but cannot help me and tells me I am lacking two dollars for free shipping. They can take all their merchandise and I will go to Walmart next time to get the same value on the same product if not less for free shipping every day. Why can we not do it for in store pickup this is a billion dollar company.
What a technological nightmare what a waste of my Sunday what a waste of my money what a waste of my customer experience. No more waste from me my money will go elsewhere next time
Reason of review: Poor customer service.
Location: Creston, Iowa
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Comments
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So if you can go to Walmart to get free shipping, why can't you go to the nearest Kohl's and use the in-store kiosk to order online and get free shipping? And like the other comment stated below, you can order online and do in-store pickup.
You can't blame Kohl's or the associate that assisted you by not having the proper amount of merchandise to qualify for free shipping.
The qualifying amount is posted all over the website. Sounds like you wanted things "your way" and pitched a fit about it.
You can do pay online pickup in store. They send you an email when it's ready and you pick up at the service desk.