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Placed an order online for an item but received something completely different and incorrect. Called Kohl's customer service who told me they simply could not send me the correct item. It simply was not part of their protocol. This blew my mind. How could a store be unable to send their customer the correct item after sending them an incorrect one?! They told me I would be receiving a refund, but could not tell me exactly when I would receive it nor in what form I would receive it in (it was either going to be store credit via snail mail, or a refund back to my credit card). They also told me that it could take up to 30 days to received this alleged refund. Outrageous - 30 days?! It would also be my responsibility to re-order the item myself. If it's their fault, I would think the responsibility would be on them to ensure that I receive the correct item I ordered. They even originally told me that I would need to drive to the store myself to return the incorrect product, or ship the incorrect item back with my OWN shipping costs, which I thought was more outrageous. It is their fault they sent me the wrong item - so why should I need to do anything to fix their mistake?!

Kohl's customer service reps do not understand customer service at all and everything about them is backwards. They have much to learn from more reputable sellers such as Amazon.com, who have superb customer service.

Kohl's has forever lost me as a customer.

Reason of review: Poor customer service.

Location: Sunnyvale, California

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I know this is an older thread but did you ever get your money back? I'm dealing with the same situations and their customer is not helpful.

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