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Erica F Nyu
Verified Reviewer

I'm a Kohl's credit cardholder and I want to cancel it

Top question

I'm a Kohl's credit cardholder and I want to cancel it. Could you please explain how to cancel Kohl's credit card?

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1 comment
Larry Taylor
Home Improvement Expert

To cancel your Kohl's credit card, please follow these steps: Contact Kohl's Customer Service at 855-564-****. Inform them about your intention to cancel the credit card. Provide any required information for verification purposes. The customer service representative will guide you through the cancellation process. Once the cancellation is confirmed, ensure any outstanding balances are settled.

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Rita H Ffp

Can u call me if I Gv u my number

I would like to order a tv stand need help,can u help me.

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1 comment
Ann McDonald
Shopping Expert


Unfortunately we cannot ask Kohls to call you back on your behalf. You can reach Kohls customer service by phone at 855-564-5705. You can also make all your purchases online.

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Melissa T Edo
Verified Reviewer

I want to place an order but can't find my Kohl's Card. Can I place an order using my account number instead?

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1 comment
Ann McDonald
Shopping Expert


Unfortunately Kohls FAQ page doesn't state whether you can use your account number instead of your card. Please, contact Kohls customer service concerning this issue. You can reach their support by phone at (800) 564-5740.

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David C Uep

How do send item back to Kohl’s and reorder the right item

I ordered the wrong shark vacuum cleaner. Would like to return item and reorder cordless vacuum.

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1 comment
Irene Moore
Shopping Expert

According to the Kohl's help section, the company accepts returns within 180 days after the original purchase date. You should be able to return your online order to a Kohl's store to receive a refund or credit. You will need to print a copy of the packing slip on the Order History page in your kohls.com shopping account.

To return items by mail, follow these steps:
  • log in to your kohls.com shopping account;
  • print your Order Packing Slip;
  • place the items carefully inside a box, along with the completed Return Form that was included in your package;
  • send your package back using the address provided on the Return Form.

You can download the return form at corporate.kohls.com/customer_service/ReturnsExchange/ReturnLabel.pdf.

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Mikayla P Byl

Can I get a refund for shipping?

I spent twenty dollars on shipping to get my package in two days. It has now been 6-7 days and the event that I bought my package for is over. Can I get a refund on the shipping?

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1 comment
Irene Moore
Shopping Expert

Unfortunately, Kohl's does not provide any information about if it is possible to get a refund for shipping on the company website. Please contact the Kohl's customer care team for assistance. You may reach out to them:
  • via the company's social networks.

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Pamela T Koz

When will I get my order

I ordered an sweater 2 sweaters on 15 of October i never received it

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1 comment
Guest

Did you get tracking info from delivery company? If not, you need to contact Kohl’s.com. Were you charged for the sweaters? Your order probably got cancelled. If so, you should’ve received an email.

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Favor Xrm

How do we return online orders

Want to know about needing to returning items that I ordered online that didn't fit.

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1 comment
Guest

You can return online orders at any Kohl’s store after they reopen when it deemed safe from the pandemic.

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Abdon Axf

can I use my $10 birthday coupon tomorrow even though it says expires 2/28

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1 comment
Guest

Why would you think you could use coupon after it expires? Do grocery stores or anywhere else accept expired coupons? Plus don’t you have the entire month to redeem it?

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Diane A Qdl

I placed an order for Lego Princess for $19.99

I get my bill today for 30.50 What is going on?

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1 comment
Ann McDonald
Shopping Expert

Pricing questions are always very specific. it is better to contact Kohls customer service for assistance by phone at 855-564-5705 or by email at customer.service@kohls.com

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Linda L Aou

How do I change my email address?

I recently had to change my email address. Can't find where I can do that in my account.

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1 comment
Ann McDonald
Shopping Expert

According to Kohls FAQs, in order to change your email address:
  • log in to My Kohls Charge.
  • Click Account Maintenance.
  • Click cardholder information.
  • Update your email address and press submit.

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Keanu Exs
Verified Reviewer

Can Kohls legally charge interest , when i pay off my bill monthly

Can Kohls legally charge interest , when i pay off my bill monthly Looking more closely at my Kohls statement. I see I get a monthly interest charge from Kohls. I have always paid off my bill monthly Greg

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GERALD M Bhq
Verified Reviewer

how do you reach a customer service agent in the United States

how do you reach a customer service agent in the United States? A live person? I'm having an issue with SCAM

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Michelle H Udy

How do you reach a customer service agent in the United States

How do you reach a customer service agent in the United States? A live person? I'm running into a problem dialing their 800 number

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Joy P Gwj
Verified Reviewer

I have a clothing return from kohls on line

I have a clothing return from kohls on line. Can I return a kohls.com purchase to a UPS store near me?

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Judith V Bim

How can I place an order

I have tried to place an order for a Serta memory foam gel pillow. I did not receive a confirmation email.

When I called the help number, the only order they have listed is one that was delivered today. How can I place this order?

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Darleen V Tva

Is this for real

I got an email about winning a Le Creuset it says to just pay shipping. Is this a real thing and I will get this for just shipping?

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Mamta R Pqx

How i can pay my bill online from out of country

I’m out of country right now and i wanna pay my bill on line how can I pay? Can you guide me please email me

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Bonnie A Zng

How do I report a stolen kohls charge card

My purse was stolen in the airport in Denver, Co- please stop my account immediately as I have no clue what else to do

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Veronica A May

My bill

I wasn’t able to make payment last Friday can I still make a payment of $43 this Friday coming and the rest the following Friday

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Jozette R
Verified Reviewer

I lost my job how can I get an extension to not pay today. Do not want to get a late fee.

I lost my job here in July. I tried looking for work.

No responded. In a hardship rn and cant pay my bill r n.

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