Kohls Questions and Answers
I'm a Kohl's credit cardholder and I want to cancel it. Could you please explain how to cancel Kohl's credit card?
Can u call me if I Gv u my number.
I would like to order a tv stand need help,can u help me.
Unfortunately we cannot ask Kohls to call you back on your behalf. You can reach Kohls customer service by phone at 855-564-5705. You can also make all your purchases online.
I want to place an order but can't find my Kohl's Card. Can I place an order using my account number instead?
Unfortunately Kohls FAQ page doesn't state whether you can use your account number instead of your card. Please, contact Kohls customer service concerning this issue. You can reach their support by phone at (800) 564-5740.
How do send item back to Kohl’s and reorder the right item.
I ordered the wrong shark vacuum cleaner. Would like to return item and reorder cordless vacuum.
To return items by mail, follow these steps:
- log in to your kohls.com shopping account;
- print your Order Packing Slip;
- place the items carefully inside a box, along with the completed Return Form that was included in your package;
- send your package back using the address provided on the Return Form.
You can download the return form at corporate.kohls.com/customer_service/ReturnsExchange/ReturnLabel.pdf.
Can I get a refund for shipping?I spent twenty dollars on shipping to get my package in two days. It has now been 6-7 days and the event that I bought my package for is over. Can I get a refund on the shipping?
- by phone at (855) 564-5748;
- by email at customer.service@kohls.com;
- via the company's social networks.
When will I get my order.
I ordered an sweater 2 sweaters on 15 of October i never received it
Did you get tracking info from delivery company? If not, you need to contact Kohl’s.com. Were you charged for the sweaters? Your order probably got cancelled. If so, you should’ve received an email.
How do we return online orders.
Want to know about needing to returning items that I ordered online that didn't fit.
You can return online orders at any Kohl’s store after they reopen when it deemed safe from the pandemic.
can I use my $10 birthday coupon tomorrow even though it says expires 2/28.
Why would you think you could use coupon after it expires? Do grocery stores or anywhere else accept expired coupons? Plus don’t you have the entire month to redeem it?
I placed an order for Lego Princess for $19.99.
I get my bill today for 30.50 What is going on?
How do I change my email address?I recently had to change my email address. Can't find where I can do that in my account.
- log in to My Kohls Charge.
- Click Account Maintenance.
- Click cardholder information.
- Update your email address and press submit.
To cancel your Kohl's credit card, please follow these steps: Contact Kohl's Customer Service at 855-564-****. Inform them about your intention to cancel the credit card. Provide any required information for verification purposes. The customer service representative will guide you through the cancellation process. Once the cancellation is confirmed, ensure any outstanding balances are settled.