I had 2 recent experiences that have me concerned about Kohl's.
In the first case, I bought a bench for my entry way at home- but it came without assembly instructions. Kohl's could not send me the instructions, so I ended up finding them on the Home Depot website and used Home Depot's instructions to assemble Kohl's product.
In the second case, I bought a coffee make for my office at work- but it died after two days. Kohl's won't accept the return, and they won't allow me to post a product review on their website.
If this is their future, I'm not too optimistic for them
I liked: Very little.
I didn't like: Lack of responsiveness.