Kohls - POOR Packing, Completely Shattered Shipment
I ordered three heavy ceramic mugs, Fiesta Ware, and all three arrived shattered.They were packed SO poorly with very tiny and sparse bubble wrap that how they arrived was completely predictable.
Add to that that the box was not marked "Fragile" and you wonder if they are employing five-year-olds because that would be the only thing that makes sense. I called immediately and after talking to someone I could barely understand (overseas call center, no doubt), I asked to have the shipping expedited as this was, without doubt, Kohl's responsibility. They would pay half but not the whole amount. This was totally avoidable and should have been made right by not only reshipping but doing it quickly since the problem was caused by Kohl's and not me.
LONG time customer and VERY unhappy.
I tried to submit a complaint directly but they have no process to do that so I can only surmise that customer service is not important to them.Wow.
More Review Details
|Exchange, Refund and Cancellation Policy|
|Discounts and Special Offers|
|Diversity of Products or Services|
|Layout of Store|
What I liked
- Only the cashiers and dept workers were kind
What I disliked
- Not being able to contact with complaint
- Reason of review:
- Poor customer service
- Preferred solution:
- Let the company propose a solution
- Monetary loss:
- Product or service
- Fiesta Mug
- Review category
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