Kohls - POOR Packing, Completely Shattered Shipment

184 of 934 Kohls reviews

I ordered three heavy ceramic mugs, Fiesta Ware, and all three arrived shattered.They were packed SO poorly with very tiny and sparse bubble wrap that how they arrived was completely predictable.

Add to that that the box was not marked "Fragile" and you wonder if they are employing five-year-olds because that would be the only thing that makes sense. I called immediately and after talking to someone I could barely understand (overseas call center, no doubt), I asked to have the shipping expedited as this was, without doubt, Kohl's responsibility. They would pay half but not the whole amount. This was totally avoidable and should have been made right by not only reshipping but doing it quickly since the problem was caused by Kohl's and not me.

LONG time customer and VERY unhappy.

I tried to submit a complaint directly but they have no process to do that so I can only surmise that customer service is not important to them.Wow.

This review is a subjective opinion of a user.
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More Review Details

Diversity of Products or Services
Customer service
Layout of Store
Exchange, Refund and Cancellation Policy
Discounts and Special Offers

  • What I liked
    • Only the cashiers and dept workers were kind
  • What I disliked
    • Not being able to contact with complaint

Reason of review:
Poor customer service
Preferred solution:
Let the company propose a solution
Monetary loss:
Product or service
Fiesta Mug
Review category
review #813144
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184 of 934 Kohls reviews

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