Resolved: Kohls - Package not received but tracking shows it was delivered
Kohl's issued a full refund, no further questions asked after my last email to them. I received an email confirmation that the amount of $172.39 was being credited to my charge account.
Purchased a Cuisanart oven online and it was supposedly delivered by UPS on 11/28/2017 at 10:19pm. I go to bed around 9:30pm so, apparently, the package was left in front of my house.
The next day I checked tracking and found that it was delivered but there was NO package in front of my house. I've been dealing with a bunch of idiots since the 29th. Now they claim I acknowledged receipt of the package and closed the investigation. Ackowledging receipt usually means I signed for it....that did not happen.
The cost of the oven was $170.00 and was suppose to be a Christmas present. It's Christmas eve and no oven or refund. I will never shop at this store again, at least not with my Kohl's charge.
If I had used my mastercard I could have disputed the charge and Kohl's would be on the hook to prove it was received. This has never happened to me while shopping a Kohl's and it will be the last time too.
Reason of review: Problem with delivery.
Monetary Loss: $170.
Preferred solution: Full refund.
Kohls Cons: Being called a liar, Saying i received a package when i did not.
Thank You for Your Reply! We are processing your message.
Comments
Please avoid publishing any personal information and promotional content
I paid for a tankini and never received it...my account says I never purchased it...I got an email to review the item that never came...I left a review that I never received it and I was told it was not a good review according to Kohl's standards.
A similar situation has happened to me with Kohlโs. They provide ZERO customer support.
Dealing with exact same issue ... I ordered several different items that were sent in two shipments; shipment #1, package received, email received, no problem ...
shipment #2, email received, no package ...
disappointed!!! No resolution yet; updates pending ...
Even though I know you updated your complaint to state that Kohl's issued you a refund, did it not ever occur to you that your package may have been stolen? There are package thieves during the holidays who like to steal packages from people's homes.
Your complaint should have been directed more toward UPS and not Kohl's. In the meantime, someone is probably out there enjoying a free oven they stole from the front of your home.
True. This is a good oven.
Thanks for dealing this for me! By contacting Kohls, this oven is better than ever!
Issue resolved. Kohl's issued a full refund today via email.
Sounds like an issue with UPS. Once it leaves the warehouse or the store it would be the responsibility of UPS to get it to your house. To be honest, they probably delivered it to the wrong house.
I received a call from a UPS investigator on the 18th and I explained to her that I did not receive the package and that no neighbor would have received a package that late at night in my neighborhood. In fact one neighbor died months ago and the other in never home.
UPS said it was delivered to my address at 10:19pm. I told her the package was not in front of my door. She said she would tell Kohl's that I did not receive the package. The next communication was an email from Kohl's on Christmas eve at 7:30am stating that the package was delivered and that I confirmed delivery, which is a lie.
I sent another email to Kohl's and I haven't heard back. Kohl's seems to be hard to deal with in situations like this. I've been a Kohl's customer for several years and have never had an issue like this.
Needless to say, I won't be shopping there ever again. Thanks for your reply.
They helped you the best they can, and you say you won't shop with them every again! Ha!
They should have not helped you at all! You thankless brat!
You have no idea how Kohl's treated me. Yes, they did resolve the situation but only after insinuating that I was a liar.
It dragged out longer than it had to. BTW, I have purchased items from them online since this issue so you can shove your name calling up your anonymous a*s....GET A LIFE and, MIND YOUR OWN BUSINESS!
I have a similar situation. PackGe never recieved at my door step of building.
I had 4 conversations with them over phone and still on email. I hope Iโll get the refund. One of the rep even said the address I entered for shipping is wrong even though it says complete address in receipt. Messed up shipping department.
They donโt know whatโs going on. I hope itโs not an internal scam of sorts. FedEx says they delivered.
I feel like going to the police and getting the camera footage in apartment. If what kohlโs says is right they have they must have some error in shipping labels.
Name calling has no place in this site..
Looks like you've got some growing up too do. Being mean and nasty too others won't get you anywhere into life.
Agreed. Everybody needs to treat everybody with respect!
I wouldn't shop there again either.
Are you sure you cannot dispute the charge? I suspect all charge cards, issued by any business has to follow the rules for disputing charges. Check it out.
Thanks for the info. I wasn't sure about disputing a charge since I used Kohl's charge but I will definitely check it out. Thanks again...