Kohls - Online shopping what a joke?!

317 of 934 Kohls reviews

I am currently STILL waiting to complete my purchase online!At twenty minutes after clicking "buy" still "adding" my purchase to my cart!

I feel like the put products on sale then take forever to process so they then can say they are out of stock because they didn't have any. It's 2015 how can purchasing a product take so long on your website it's not even Black Friday or cyber Monday. I have researched and completed this survey while waiting for my purchase to be added to my cart.

So frustrating!I could be driving there and purchasing by the time this done.

This review is a subjective opinion of a user.
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More Review Details

Product or Service Quality
Customer service
Discounts and Special Offers

  • What I liked
    • Shopping there
  • What I disliked
    • Payment process or options
    • Lack of customer service

Reason of review:
Order processing issue
Preferred solution:
Price reduction
Product or service
Samsung Un40H5203 40-Inch Smart Tv
Review category
Supermarkets and Malls
review #742020

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317 of 934 Kohls reviews

Jan 25, 2016 #1100411

I placed and order online in January 2016 and after about 8 days they claimed it was been shipped out after waiting a week I call customer service and was told I would receive an e mail that day it was been shipped out. After another week without an email I went on their chat service and was told same thing that I was told the first time and when I told the person that suddenly the chat goes dead and next morning I get an email that order has been canceled. Then when you complain they try to make out it is customers fault but this I know I do not have to order from them again and never will.

0 0 Reply

Dec 08, 2015 #1075982

I'm sure that you can just call customer service and order it. I understand the frustration but when sites do get a lot of traffic, this is what happens. Good luck, hon'. Sorry you're having trouble.

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Dec 04, 2015 #1073915

They probably didn't even have the item to begin with. I ordered a TV for Black Friday and it was in stock, when I received it the TV they sent was a 43" instead of a 49". They stated they were out of stock and I would have to check back to repurchase it. I don't think they ever even had the item in the first place, just a ploy to get people to their store!!

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