First, let me say, I love Kohls prices and selection. Now, as for the no hassle returns, well, not at the Fairview Heights, IL, Kohls.
Three times I have had to return an item in the last year. Each time I had the receipt. Each time, it was within a week of purchase. Each time I had the same customer service employee. Each time I was met with a rude, condescending attitude. It was like she was shaming me for bringing it back. I was berated for taking a tag off of one returned item. "Leave the tags on! We have to defect that out you know!" No, I didn't know, I do not work here. It really took me over the top when she yelled at the lady before me over a size she had. This lady was over 70.
Each time I have been with her, I have sent a customer complaint. Never have I received a return message. And her attitude has not changed in the year that I have dealt with this person.
Sorry Kohls, Im done. Time to shop elsewhere. You are also getting the Kohls card canceled.
This reviewer shared experience about poor customer service and wants this business to offer any options to resolve the issue. The author is overall dissatisfied with Kohls. The most disappointing about kohls customer care from Kohls was customer service representative , but reviewer liked kohl cash. Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.
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