I arrived prior to the opening at 8:00 p.m. I expected a long line but also expected accommodations would be made for the handicapped shopper who could not stand in the long line for 3 hrs to get in.
The ADA law was broken, and when I pointed that out, the manager of the store, (who was on the sidewalk) became unhinged. I also pointed out that they were depriving the military wounded and handicapped the chance to spend their money too. The manager was un-phased. Plenty of employees with clip boards worked the crowd signing up shoppers for credit cards, but not one of them was willing to accommodate and elderly handicapped woman, or any other handicapped person that wanted to shop.
I called the kohls store this morning, and yet again was met with disdain from the manager Kim. I called the manager Kim first to let her know that I would file a complaint with the ADA and BBB.
She said, sorry, no accommodations for the handicapped.
Review about: Kohls Manager.