Being a full time working Mom, I save every penny I can to once in a while buy something I need, vs. always buying for kids/ husband/dog. The sneakers I wanted were on clearance for 39.99. I saved my coupons and Kohls cash to be used, both stated could be used starting today. I went back to the store, and suddenly the "clearance" sneakers were jacked up to 59.99 and no longer on clearance. I asked the manager if there is anything that can be done about this because I had to wait to use all of my savings until this date. Basically was told "oh well, that's the sales tactics Kohls uses." Then argued with me that they weren't on clearance, only on sale, and now no longer on sale. I showed her a pic I had saved on my phone to make sure I bought the right sneakers, with the picture and word clearance on the pic. She just repeated herself that these are Kohls "tactics". Ummm...what? No customer service, no assistance, no help at all.
To make matters worse, when they wrung me up for the sneakers, at first they scanned my coupon which took $12 off, then the Kohls cash afterwards. Then I noticed that Kohls applied the Kohls cash prior to adding my coupon, which then came up at the end of my printed receipt as only taking $6 off instead of the original $12.
I am at this point really pissed and disappointed in Kohls. I have been a longtime customer, never had these issues before, and now all I want to do is cancel my Kohls charge and never return. Rude, manipulative sales tactics and pricing, zero customer service. Absolutely ridiculous!!!
I would have paid $10 for these sneakers with all my discounts, ended up paying $25 due to these aforementioned issues!!! Thanks for nothing, you've now lost a long long long time customer!
Product or Service Mentioned: Kohls Customer Care.
Reason of review: no customer service, pricing issues.
Preferred solution: Price reduction.