I purchased merchandise from the Kohls store for $200.04 and wanted to use my debit card to pay for. The system in the store was incorrect and only allowed a credit transaction even though my card is a debit card.
Kohls does except Debit Cards. The manager comes up and voids the original transaction and says try it again. Again it only comes up with the option of credit. I said just leave it alone do not run it against my account again.
The manager says don't worry on a void that is our fault it will be credited to your account within 24 hours. On June 9th when I had not received credit I contacted Paul the manager and he promised to look into. Again I hear nothing, so I call him back today the 15th of June. He basically says there is nothing he can do but wait until it is processed.
He gave the District office and they told me I would have to call the Regional Office, they do not handle these issues. Then the regional office gave me the number to the credit department and they could not help since they only handle Kohls charges not visa. They gave the corporate number in Wisconsin. As of 5:30 on the 15th, no one has gotten back to me and I am still out the amount of the void $200.04.
If this was a return of merchandise, I understand I am at the mercy of credit card processing and my banks time it takes to process.
This was a mistake made by Kohls faulty system and still 11 days later no refund. Since a retailer has to pay a higher discount rate for pin based debit transactions, I believe they have their cash registers bring up credit only to avoid paying the higher fee on pin based debit transactions.
Product or Service Mentioned: Kohls Credit Card.
Location: Atlanta, Georgia