I placed an online order last night & received an email stating that my order cannot be placed & to contact customer service.I tried that evening but they were closed bi called the customer service number the next morning.
FirSt U talked with Paul #1852161 in customer service. He could not tell me why my order didn't go through. It talked with the fraud dept, kept trying different things & kept telling me "this is weird". After 45 minutes I asked to be transferred to a manager.
Rosalinda, in the San Antonio call center assisted me. She says it was because of a problem with the bill to & ship to address. She tried to straighten it out. I asked if she could upgrade my shipping or do anything for my hour plus call to get this resolved.
She offered me a $10.00 adjustment. That was like a slap across the face. It was over 240.00. I told her cancel order & close my account.
I asked to speak with a manager. She put me on hold & nobody ever came if the phone.
It was a disgusting experience.Terrible customer service !!!
Reviewer is in unhappy mood. Please immediately contact the author of this review to discuss order processing issue of fisher price smart phone. Kohls needs to read this review and look into the issue (if any) according to poster's claims.
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