Manufacturer: Kohls Category: Delivery Services Clear all filters (25 of 25 reviews match)
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Bear in mind that all this while every single customer service representative before this last rep was very rude and HORRIBLE. it was sad that this last nice rep had to bear my anger for the past representatives but she did well to calm me down. I do not see myself shopping in kohls...
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Anonymous
Anonymous

Why would you make up all these lies? This just makes no sense. Don't you gave something better to do than to complain all day?

1.0
Product
Kohls Delivery Service
I didn't like
  • Customer service
  • Customer service was dubious
#1097150
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1 to discuss my missing item. They want me to wait a full week so they can conduct an investigation to find out where my shirt is. If this were Amazon or other companies they would send a replacement immediately. The lady argued with me that I need to wait longer to...
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Anonymous
Anonymous

Sounds like a problem with the shipper not Kohl's. Or you got your items and are lying that you didn't receive it.

Product
Kohls Delivery Service
#1082280
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I ordered a suit online and it shipped on Sep 3rd.It has now been "shipping" for 12 days and they have no idea where it is and they want me to wait another 7 days before I call them again. I can't wait 7 more days, I need a suit this weekend!! No one I talk to seems to...
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Anonymous
Anonymous

Listen, contact the shipper immediately! Have them figure out where it is. If it has been more than 12 days, that is way too long! Who is the carrier and the tracking#?

4.0
Product
Kohls Delivery Service
#919091
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Kohls Delivery Service Review

#873588
3.5
Details
I've ordered from Kohls in the past, shipping is always slow! Right now I'm waiting on some shirts I bought for my husband.. 2 weeks ago! I'm to the point where I don't order from them unless it's a good sale and I have all the time in the world to wait.
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Kohls Delivery Service Review

#830109
I have spent $1000 in the last 4 months.... And mostly via delivery... Today was the 4th time i had a security device on some of my items!!! These people paking mt items THAT DUMB? Not like they r small.... Good grief!... Maybe in the next month i will have time to drive to the next towncto have THIS ONE REMOVED!!!!!!!
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called Kohls 5 times...3 of which i could barely understand the operator. ..only to find out that, yes they did send them to the billing address 13 miles away and not the shipping address, and yes they would give me credit for them but only AFTER I paid for the second...
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Product
Kohls Delivery Service
#918981
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I placed my order through Kohls.com on August 27, 2016 and was delivered & accepted to an incorrect address on August 30, 2016. Today after a two hour frustrating experience in dealing with customer service I was told that they will have to first retrieve the order...
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3.0
Product
Kohls Delivery Service
I liked
  • Decent value
  • Fed up and disgusted
I didn't like
  • Poor policies
  • Slow slow shipping
#915522
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I order items on Sunday and paid extra for two-day deliver.The delivery came after 3 days and all items were wrong except one shirt. Spent and hour on the phone with customer service and she was super nice and tried to make things right. She saved me some additional...
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2.5
Product
Kohls Delivery Service
#899574
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Then when I have to return the broken pieces, they use that as a reason to charge me for all the kohls dollars that I earned. It takes 200 dollars to earn 40 dollars cash, but then when I return 40 dollars of broken Fiesta, they take all the cash so I get nothing for...
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Anonymous
Anonymous

I didn't realize that Kohl's packages all the merchandise they receive. This is news to me.I guess they drive to each company's packing plants and pack all the merchandise the...

Anonymous
Anonymous

What makes you think you get to keep the Kohl's Cash if you're returning the items? Kohl's Cash is not real cash and you are "earning" Kohl's Cash as a result of your purchas...

Product
Kohls Delivery Service
#843280
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Really!!! They said I needed to contact the homeowner and get the package back. I had to involve my friend, who still lives in the neighborhood, to contact the new owner. The new owner said she returned the package. Kohls is now telling me to have my friend go back...
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Anonymous
Anonymous

If you paid with a credit card, dispute the charge.

1.0
Product
Kohls Delivery Service
I didn't like
  • Kohls
#827173
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Livid right now. Absolutely horrible customer service!!!! I place a 700 dollar order that was guaranteed delivery by 12/24 that Kohls canceled because they couldn't verify my email address. I called them to verify and now my order will arrive January 6th? It is a bed...
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2.0
Kohls Lake Arrowhead, California
Product
Kohls Delivery Service
#756042
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Realized I shipped to the wrong address so called within 30 minutes and was told sorry it was too late to change the shipping address. Now 24 hours later it still has not shipped but somehow they can't change the shipping address. Luckily, I do know the person at the...
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Anonymous
Anonymous

Placed an order online yesterday. The email confirmation had a completely different delivery address on it! I called and waited on hold while I tried to activate the chat onli...

TheKohlsExtraordinaire
TheKohlsExtraordinaire

This is why there are "review your order" screens when placing an online order. That is your chance to review everything to make sure your order is correct, including the shi...

3.3
Product
Kohls Delivery Service
I didn't like
  • Outsourced customer service
#737850
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