I received a gift over the holidays 12/05 from my boss that I had no use for and wanted to exchange for something else. I heard via co-workers that he had purchased his gifts at Kohls.
I went to my local Kohls for the exchange and was told that I would be receiving a check from their corporate office, their reasoning was that the cost of the gift dictated how I would receive the exchange.($228) I didn't understand why since they advertise how favorable their return policy is. I left my gift at the store with only a receipt in hand. I GAVE Kohls my merchandise and left with a small piece of paper. I felt uneasy about doing this but was assured from the service rep behind the counter that I would receive a corporate refund check in the mail in a week.
Okay. I waited for 7 weeks! Finally, I decided to give them a call. I spoke to someone in their corporate office.
She was rude, blunt, condescending, and interrupted me midsentence. She said I need to ask the person that gave me the gift about 20 questions like "What store, what time, what payment", etc. Never would I ask my BOSS these questions so I told her that I would rather not ask. I didn't want him to know I had returned his gift.
She told me the only option I have is to go back to the store and pick up the product without a return. I was so disgusted at this point, I agreed to go back to the store and pick it up. She said she would call me tomorrow after she speaks to the store and arrange a pick up. I never heard from them again.
A week later I called. This time (after entering the tracking info on my receipt to route my call and pull up the notes on their computers) She decides to sac my call to voicemail. I called right back, Got another rude person that spoke over me. Told me that the person that I need to speak to was on her lunch break and she would call me back.
She talked to me like a cop would speak to a criminal.
Still have yet to get a call back. In summery Kohls is keeping my gift hostage and doesn't seem to care about it!
Location: Los Angeles, California