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1.6

Ordered online. Kept receiving emails that items were on delivery truck for delivery that day.

Kept calling & questioning why did not receive anything & told wait for deliveries. Finally received after 10 days after filed formal complaint. Was advised that they had not included apartment number. To add insult to injury, 2 items were damaged.

Contacted customer service to advise & was asked if I wanted to reorder. I did reorder & was told I needed to pay $38.45 for damaged item replacements & my bank account would be fully credited in 7 days. Credit received from Kohl's was only $20.14. Called Kohl's again & was told I would receive the balance in Kohl's cash.

I objected, since the replacements had been charged to my bank account. Spoke with supervisors supervisor Robert, employee #TGK8QRV, & said policy is to pay me back in Kohl's cash, as that was original method of payment. But I paid for replacement out of my bank account.

As of this date, have NOT received my balance due in any form. Please help.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $18.

Preferred solution: Full refund.

Kohls Cons: Poorest customer service, Unethical refund practice.

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Guest

"Oh boy! I like this!

Let me put all this stuff during the biggest day in the season because they have all the space in the world and I am stupid!" - Jut buy it you stupid! Or are you poor? Awe, how sad.

Then don't buy anything and spend your pathetic life alone! Stupid.

Guest

A few days before Christmas I wanted to put a clearance item on hold. I was told by an employee and so-called manager that I couldn't.

What kind of service is this? I am done with them!

Guest
reply icon Replying to comment of Guest-1408054

Clearance items can not be put on hold.

Guest
reply icon Replying to comment of Guest-1410071

That's a bald faced LIE .... Any items can be put on hold up to 24 hours by an employee but any additional time has to be "okayed" by an E4 ....

Guest
reply icon Replying to comment of Guest-1412147

@ Maryana

During the holiday season,l (especially close to Christmas), nothing can be put on hold. Why?

Because there is very limited space in the room that is designated for holds, which also houses different carts for departments, returns, etc, this is a corporate policy. If every item during the holiday season was put on hold, think of how many problems it would cause. There would be mix ups left and right, potential of liability with all that stuff in there, so on and so forth. Things would be much more complicated than they needed to be.

HOWEVER, if you would have came in maybe a few weeks beforehand, they would have worked with you. Plus items can only be held for 24 hours.

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