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2.4
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Exchange, Refund and Cancellation Policy
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3 comments

ordered PS4 on line from Kohl's for pick up at store

received confirmation email and verified that I would pick it up

arrived at store showed ID, was told item was cancelled

questioned that so, called Kohl's customer service and was told that 'no' it was not cancelled

explained to the cashier that item was not cancelled, showed ID again then was told there were no PS4s in the store (30 mins)

called customer service to ask to pick up item at another Kohl's, was told that was not possible

asked to cancel order, was told that was not possible but to wait the 7 days and the order would automatically cancel and credit the card

asked to speak to a supervisor who stated that she would check with another department to help resolve issue

another supervisor came to phone and stated that the store notes indicate that no ID was shown!!!

asked again to cancel the order and explained that it is difficult to trust credit card will be credited after having experienced this type of service

was told to hold while she looked into it

after 20 mins phone hung up

called back (4th call) still no satisfaction

will have to wait 7 days for the automatic cancellation

2 hours of my life I will never get back

I can clearly see why Kohl's has such a low rating!!

Company wrote 0 public responses to the review from Oct 06.
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Anonymous
#1587088

Stay Away!

Anonymous
#1578778

Kohl's customer service= Customer is alway wrong. Give him/her the run around. Been there, done that.

Anonymous
#1577852

Everything you stated is not believable, so it must not have happened.

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