Kohl's Price gouges and has the customers pay for the discount. I purchased a watch at Kohl's for $24.99 and it was on sale for 25% off. Well when I got home and took the watch out of the Box the price attached to the watch was $19.99.
I then called Kohl's to let them know and was told by Tanya Jackson the so
called manager that she couldn't help it if someone put the watch back in the wrong box. I then told her that was not the case the watch was attached to the box. She then told me she recieved a letter telling them they had to sell the watch for the higher price.
She then told me that I could bring the watch back to get my money back but that I could not get a refund for the difference because she has to sell it for the higher price then proceeded to laugh at me.
Well then I decided to take back the watch and the skirt I purchased for a refund. When I got back to the store she called Loss Prevention on me. Which I thought was for shop lifters.
My husband tried to talk to her and she told him to shut up and to stay out of it because it was between her and me. I looked at her and David Burroughs the loss and prevention person and told them I would never shop there again. Tanya said I don't need your business or your friends.
David then told me that when I was done with my refund that I needed to leave I was trespassing. I just laughed and said what are you going to do. So he called the police on me. When the police arrived and found out what it was about they just laughed and pretty much stated that they waisted their time.
I have never felt more humiliated and treated like a criminal than I did that day in front of my husband and 10 year old daughter and all the employees and customers that came to watch. All over what Kohl's is doing.
It was at Kohl's #1055 in Morristown Tn. I have made several calls and have sent e-mails and have had no response from anyone. This took place on July 9 2010.
Product or Service Mentioned: Kohls Manager.
Location: Troy, Michigan