I placed an order and never received it. I contacted Kohl's and was told to look for it and ask neighbors if they had seen it.
I could not track down the apparently mis-shipped package. In the mean time, Kohl's billed me for it and then continually added late fees. I went on the web site and explained the situation. They continued to bill and add late fees.
I sent e-mails, made numerous calls and even went to the customer service counter at the local Kohl's store. Same results. Kohl's never disputed that the package was not delivered to me, they just insisted that I pay for it and the late fees anyway, because apparently that's the way Kohl's treats their loyal customers. This went on for 3 or 4 months.
Finally, I got the email address of a Kohl's executive and explained what had been going on. I was copied on the email that he sent to the customer service department instructing them to remove the charges for the order that I never received. They did, but left the late fees for me to pay. After a few more weeks of calls and emails, I finally got to speak to an actual concerned customer agent.
That is extremely rare with Kohl's customer service team. She finally removed the late fees and cleared my bill. Even though it has been a horrific experience, I was determined to continue shopping Kohl's, as it has been my favorite place for many years. But then recently I went on Credit Karma and found that Kohl's has reported a late payment on my credit report.
Of course I disputed it with an explanation of what led to this fraudulent report entry but was told that Kohl's felt that it is a accurate reflection of my credit worthiness. Then yesterday, I received a letter in the mail from Kohl's Customer Service an Operations Center (unsigned) which states the following: RE: Kohl's Credit Card # XXX-XXX-8079 Dear Daniel B Greenwell, Thank you for contacting us regarding the above-referenced Kohl's credit card account issued by Capital One, N.A. We have reviewed your account related to your concerns regarding information appearing on your credit report. We have determined that the information previously furnished to the credit reporting agencies is accurate.
Updating the information as you have requested will create an inaccurate representation of the status of your account with us. The integrity of the credit reporting system relies on the validity of the information furnished; therefore, we are unable to comply with your request to update this information with the credit reporting agencies. We appreciate the opportunity to assist you. Please contact Kohl's Customer Service at 1-800-564-5740 if you have further questions or concerns regarding this matter.
Sincerely, Kohl's Customer Service and Operations Center I have been a loyal customer of Kohl's for many years, even suggesting to many friends and family that they shop there. But I have spent months clearing my account, even though the only thing that I did wrong was to place an order with Kohl's and refuse to pay when I never received it. Kohl's expects their customers to pay for Kohl's mistakes. As for the customer service, if they would have actually looked into this matter they would have seen that it was a Kohl's mistake and removed it from my credit report.
Look at all of the aggravation I have endured and the time and trouble I have put into this issue that is a Kohl's screw up.
So I say to you, Cut up your Kohl's card and stop giving your money to an organization that will treat you badly just for being a customer. Believe me, it's not worth it.
Product or Service Mentioned: Kohls Customer Care.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.
I didn't like: Bad way they treat me for being a loyal customer.