I order two 6 pks of compression socks, and when I received my order, it contained two single packs of compression socks. Since the receipt said "two single packs" were sent, I washed them, and waited for the rest of the order to arrive.
When it did not arrive, I went back to the webpage, verified that it said it was a 6-pk of socks, and called customer service. She went to the webpage, checked my order, and then put me on hold for 10 minutes. When she came back, she said that I could return the sock to my local store for a full refund. I said I'd rather have my order filled, and she kept saying that I could return the order for a full refund.
When I asked how Kohls could place a price on their website and not honor it, she said I could return the socks for a full refund. I gave up, wrote a review about exactly what happened, and received an e-mail telling me my review had been rejected because it discussed customer service. I revised the review to state "the website said it was a 6-pk, and I only received one. Kohl's refused to honor their advertisement".
I received an E-mail from a member of the "social care team", informing me that my second review was also rejected, and that " I was unable to locate on Kohls.com where these socks are shown sold in a six pack", telling me that I had made a mistake, and that I was welcome to return the socks for a full refund. I sent her a screenshot of their website showing that they were still advertising the socks as a 6-pk, as well as a copy of my order stating that I had ordered a 6-pk. She wrote back, thanked me for bringing this to their attention (as, obviously, my earlier phone the week before had apparently not brought this to anyone's attention), said they were working on it and assured me that I could return the socks for a refund. What a colossal waste of time.
I was already angry at Kohls for the bait and switch, but to have a customer service rep harass me because of my review, tell me I'm wrong, admit that I'm right, and then repeat that the only recourse is to return the socks is infuriating. What a bunch of idiots.
Review about: Kohls Website.
Reason of review: Not as described.