On December 25th 2010, my then boyfriend proposed to me. The ring was beautiful, a bit big but beautiful.
I got compliments on it daily. However, when we did decide to re-size it, they told us we couldn't do to it being sterling silver. They said we could return it for 10% of the ring's original price. Yeah, what the *** ever about that return policy Kohl's.
But I understood, that was my fiance's fault for not doing his homework. So then when a diamond on my five diamond engagement ring was lost all of the sudden, we opted not to return to Kohl's due to their awful return policy. We went to a local jeweler (Simmon's Fine Jewelry) and they were shocked that we paid as much as we did for CUBIC ZIRCONIUM. $600 that was meant for a "diamond" engagement ring thrown to utter waste.
My fiance swears on his life it said diamonds, which I'm inclined to believe him, since most of the "diamond" jewelry there is dirt cheap. I wish I could complain to corporate but as soon as we found out it was a fake, we realized they KEPT THE RECEIPT! So Kohl's is not only a giant ***, they have horrible customer service too. The lady at the other jewelry store felt terrible that they did this to us.
BUYER BEWARE: first off, if you're buying from Kohl's for jewelry, you probably have NO clue about diamonds in the first place. Second, do not spend more than $20 there because really, that's all you need to spend there. OR BETTER YET DON'T SUPPORT THEM AT ALL. No, the manager wasn't contacted, because I'm a manager myself and I know that complaints only go so far.
They can't fix my utter disappointment that I don't have a real ring. They can't fix a lot of things that went wrong in this process because that's how they are doing business. They'll be going out of business because of dissatisfaction of people like me.
And that day is when I'll be satisfied. Bottom line, do not buy from Kohl's "diamond" department, it may be cheap but it's not worth the trouble that a real jewelry store can fix.