I had to return 3 Christmas gifts, incorrect sizes, that had been purchased at a Kohl's dept store. Their return policy states: "A Kohl's Merchadise Credit will be issued for the value of your Return".
What they fail to tell you is that they will be charging you a 15% transaction fee for each item. No where in the store, online or anywhere else does Kohl's tell you this. I found out the hard way. Because of the "transaction fee" I lost the value of 1 of my gifts.
I returned 3 items, but was only given the value of 2 of them in store credit. All I wanted to do was exchange them or purchase something of the same value but a different brand. What makes matters worse, is that these items were purchased using a Kohl's charge card.
So not only did I lose out on a gift, I am also having to pay for the 3rd item anyway. If Koh'l had this policy posted or noted, it would be adifferent story, but they don't and you do not know it until it's too late.
Location: Reston, Virginia