I had to return 3 Christmas gifts, incorrect sizes, that had been purchased at a Kohl's dept store.Their return policy states: "A Kohl's Merchadise Credit will be issued for the value of your Return".

What they fail to tell you is that they will be charging you a 15% transaction fee for each item. No where in the store, online or anywhere else does Kohl's tell you this. I found out the hard way. Because of the "transaction fee" I lost the value of 1 of my gifts.

I returned 3 items, but was only given the value of 2 of them in store credit. All I wanted to do was exchange them or purchase something of the same value but a different brand. What makes matters worse, is that these items were purchased using a Kohl's charge card.

So not only did I lose out on a gift, I am also having to pay for the 3rd item anyway.If Koh'l had this policy posted or noted, it would be adifferent story, but they don't and you do not know it until it's too late.

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I also just returned two items I purchased online with my Kohl's card and as I was putting the receipts up I noticed the return fee charged. That's it, I will not purchase anymore from Kohl's. I'm done.


I had exactly the same thing happen.I am appalled.

I was about to place an online order when I realized what they had done.

If something doesn't work out, fit, or for any reason must be returned, you're out the money anyway.I don't believe I will shop at Kohl's again and it wasn't even on a Kohl's charge card.

Poway, California, United States #944377

Kohl's should not be thought of as department store...They are financial institution.

The Bank of Kohl's SUCKS.Will be shredding that card ASAP


Exactly i just returned 2 items and was charged that 15% which is absolutely ridiculous then asked the lady she said oh your still getting back what u should, no I'm not i lost a few bucks there, unfair

Pittsburgh, Pennsylvania, United States #923344

Sorry, but I also am agreeing with the original post.I just returned an item for $29.99, and had my original receipt showing NO discounts whatsoever!

When it was returned, I was charged a "transaction discount" of $3.88, and only received a credit of $26.11. What I'm not understanding is how this amount was calculated. It appears to be only a 12.9% fee.

Regardless, nowhere in their return discount policy does it reference this fee.Sounds like a class action law suit in the works.


I worked for Kohl's for nearly 10 years and they DO NOT charge you a transaction fee when you return merchandise.If you used a 15% percent discount when you made a purchase, then that discount also comes off each item you return.

It is NOT a fee.As a former employee, I should know.

Chesapeake, Virginia, United States #828898

There is absolutely no fee I have returned plenty of things they will however say you earned 10 in kohls cash and used it then you will get back 20 instead of 30 and 90% of the time people at the kohls I go to give you a coupon regardless so EVERYONE CLAIMING THERE IS A RETURN FEE IS AN ABSOLUTE DUMAS GO TROLL SOMEWHERE ELSE

to fudecakes Massachusetts, United States #871693

I just returned something that ended up being too big for my son.No Kohl's cash was used during the original purchased and I was charged a 15% return fee.

So, Fudecakes, you are incorrect and the only dumb *** (please learn to spell b/c DUMAS is wrong) and troll here happens to be you.


Denville, New Jersey, United States #811809

Just went into my local Kohls store in NJ earlier today to return several items.The items were bought without using any promotional discounts, Kohls cash, Kohls charge card etc.

I was charged the transaction fee that was deducted from each item.So yes it does happen and no I will not be shopping there again.

Gaithersburg, Maryland, United States #630607

I just returned clothing that I paid for using my Kohl's charge card.The amound I paid was $29.99.

One would reason that I would receive $29.99 back + tax.

Instead I received a transaction discount of $6.00 or 20% less than I paid.I am cancelling my account and never doing business with them again!

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