I bought a few items online. One of them was a pair of simply Vera wang fleece lined leggings which arrived with a small hole at the bottom of the zipper.
I went to the closest store since their “hassle-free” returns states you CMS return items at any store. After waiting for 15 minutes in a super long line I was told that the store registers don’t even have a return button, so they don’t process returns. That’s unheard of! I have reached out to customer service via chat 4 times and every time it takes at least 30 minutes of back and forth with them asking for more and more information.
The first person said that she would email me a shipping label, and never did. 48 hours later I went through the same experience. Then the System “froze” and I was basically disconnected. I went through this one mor time.
This person said that they will email me information within 24 hours of and “agent” who would come and pick up the item. 48 hours later, here I am with nothing. No email, no response, no way of returning their garbage merchandise. Kohls does not care about the customers one bit!
I can’t believe how dismissive of customer their policies are.
I guess they are in the business of stealing our money and there is nothing we can do about it. Frustrating!
Review about: Vera Wang Simply Vera Leggings.
Reason of review: Return, Exchange or Cancellation Policy.