I am writing to let it be known that customer service at the Kohl's in Havertown, 250 W Chester Pike, Havertown, PA 19083, has seriously declined to the point I will no longer shop there.
I don’t know who is doing the hiring there but they are certainly not setting the bar high. I’ll give you a few examples:
It’s the holidays, so I have made roughly 3 trips there since mid-December. About 2 weeks ago I was paying for my items. The female at the cash register just sat there chewing gum, very loudly, mouth open, and acting like she was doing me a favor. I was totally grossed out with her loud gum chewing and attitude. God Forbid somebody say "Hi, can I help you," or "Thank you," when the transition is complete.
I was in there yesterday, 01-18-16, and again, ran into store associates who could care less about anything. There was a young male standing in the men’s outerwear section. I asked if he could point me in the direction of luggage. He didn’t even look at me and stated, "Over there," without pointing in any direction. I started at him for a second because I thought at this point maybe something was mentally wrong with him. Another young man then approached me and told me where to go.
Same day (yesterday), I am standing in line ready to check out. The one young lady at one of the registers had a huge nose ring in her nose. As I was stunned to see that a company would let their store associates who deal with customers wear anything want, I noticed out of the corner of my eye a young male standing at the end register with his finger in the air. After a few seconds I realized that this finger in the air must mean the next person.
I walked to the register with my item (a luggage set) and put it on the counter. He never said hi, or any other word. He actually just stared at me. At this point I was getting irate. After a good awkward moment of us staring at each other, he mumbled, "oh, you’re purchasing this," which was extremely difficult for me to decipher. Why else would I have put it on the counter if I am not buying it?
I am a professional who spent $300.00 there. I don’t expect everybody to be perfect, but a few very simple things, like "Hi" or "Can I help you" or "Thank you" are not too much to ask. I don’t expect somebody to be chewing gum like a cow with an attitude or blow me off by saying "over there" without pointing to anything, or a cashier to give me a blank stare when I’m trying to check out.
Just a word of advice. If you want people who are going to spend real money shopping there, I suggest you perform a customer service make-over, because right now, it looks like there are no standards. Either pay better wages for higher quality or fire your hiring manager and hire somebody who knows what customer service is, because right now, customer service there is substandard, to say the least.
If you want Kohl’s to turn into Walmart, keep doing what you’re doing.
Reason of review: Poor customer service.
I didn't like: Customer service.