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1.3

I ordered an item, had it delivered to the closest store 30 miles away. When I got home, my husband opened the item and they sent the wrong size.

I checked the order and I ordered the correct size. I called cs but all they did wa apologize and tell me how much they appreciate my time, really? Because to remedy this issue, I was told because I chose to ship to the store I must return to the store and exchange for the correct size. So, I have to drive 60 miles round trip again?

The reason I ordered online is because they dont have the correct size in the store!! We need this item for a trip departing in four days, so not sure what well do now.

The Kohls cs department is pathetic! I will NOT be spending another penny there again!

User's recommendation: Don’t shop here.

Location: Bigfork, Minnesota

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