I bought a Keurig that broke about a week later. I returned it in the store.
They didn't give me the full refund. They didn't offer to replace it for me. I messaged Kohl's. Customer service rep said they would send a replacement.
I waited and waited. Finally I called customer service. They said they would not send a replacement. They were going to recharge me for a *** Keurig.
I told them I had pictures of the conversation and the customer service rep basically called me a liar. That is when I hung up. I will not allow a company to treat me with such disrespect.
I have bought many items since I opened up an account there and this was the first one I had to return. I will be closing my account with this business.
Product or Service Mentioned: Kohls Customer Care.
Reason of review: Poor customer service.
Monetary Loss: $70.
Preferred solution: Let the company propose a solution.
I liked: Sales.
I didn't like: Customer service or the refund policy.