I have never seen a manager so rude and disrespectful of a customer in my life. I tried to buy some dress clothes for my son at the store on rte 30 in Frankfort IL on Sunday May 27th.
I had read a sign wrong and questioned the price of a shirt. First the manager told us that we should learn to read the signs, when I asked her to go look to make sure, she huffed and puffed about it.... After 10 minutes of waiting for her to come back she returned and said "Oh I forgot you were here". She repeated what she said initially. I asked her if she looked at the sign, she looked me in the eyes, rolled her eyes and ignored me.
I then mentioned to my mother about misleading signs and we were told to go elsewhere by the manager... So I said, "fine JCPenneys has nicer people and better prices anyways". The poor clerk that rang us up was very nice and looked mortified that the manager was talking to us this way.
Both my mother and I have shopped at Kohl's for a long time, and now because of this manager neither of us will ever return....
If you cant handle the public then don't go into retail. She should be fired for her behavior.
Product or Service Mentioned: Kohls Manager.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.
I didn't like: Manager, Customer service, Rude manager.