I purchased a pair of sneakers on 10/18/16 and received $10 Kohl's cash with the purchase. The sneakers were not the right brand, so I returned on 10/20/16 to exchange the pair for a higher priced pair and bought a sweater, in addition to the sneakers.
My Kohl's cash was revoked because I returned the initial pair of shoes.
It didn't matter that I exchanged them for a higher priced pair, nor that I purchased an additional item. What kind of customer service is this and how do you expect people to return with this kind of policy in place?
This reviewer shared experience about "policies and store procedures" and wants this business to offer any options to resolve the issue as the author lost $10. cyrjanis77 is overall dissatisfied with Kohls. The most disappointing about a product or service at Kohls was policies for kohls cash on exchanged items, prices are way too high and will not give full refund even with receipt , but reviewer liked what is offered in the store. Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.
Check out the best and the worst companies in Supermarkets and Malls category for more informed decision or compare Kohls to other companies on our site.