Kohl's cash is such a rip off. Do not use it unless you are 100% sure you do not need to return anything.
I had placed two online orders which qualified me for $20 in Kohl's cash. I used the Kohl's cash at the the store for two items. I also had a 30% off discount (which I found out is used after the Kohl's cash is used). One of the items I had ordered online was defective when I received it, so I needed to return it.
Because I had used my Kohl's cash already, I was told that I could either forfeit the $10 or get a "store credit" for the full amount (which means I have to pay them now for the item I returned and buy something else at a later date). This wasn't the part that bothered me so much, I took the store credit.
What really pissed me off was what she told me when I asked if I could just return the items I used the Kohl's cash for. She said that basically I can't return them for my money back. I would have to take "store credit" (I put that in quotes because I used my Kohl's card to make all these purchases, which in my opinion should be the same thing as store credit since I can't use it anywhere else).
So again, I would have to pay for the items I am returning now and use it for a future purchase. I will NEVER use Kohl's cash again unless I am absolutely, 100% positive that I will not return anything. I am also planning on discontinuing use of my Kohl's card so that this does not happen again.
It is hardly a comparable to "cash" when you have no flexibility in returning items. Very deceptive.
Review about: Kohls Credit Card.
Monetary Loss: $20.