My daughter and I shop at Kohl's at lease 4-5 times a year. I have a Kohl's charge to receive the "discounts" they give me when you make purchases with the account.
I paid my balance in full in Dec 2011, for the amount of $222.79. According to my bank, the amount was pulled from my account twice. I notified the bank, and they were able to recover the $222.79 I was owed 10 days later. Mind you this was at Christmas time, and that was alot of money to be out for 10 days!!
Then I get a statement from Kohl's saying I owe them $25 "recovery fee", because according to Kohl's, my bank charged them, and they were passing the fee to me. I called the bank immediately and found out that Wells Fargo didn't even charge them the fee. How do they justify I owe them the $25?? After speaking to several representatives including a supervisor, Kohl's tells me "there is nothing they can do".
Needless to say, I closed my Kohl's charge, and will never set foot in a Kohl's department store again. I refuse to give away my money to crooks.