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1.0

DO NOT GET A KOHL'S CHARGE CARD...The website is ALWAYS down to make online payments... then when you go in the store to make a payment, they make you call and sit on hold forever, and they make you pay a fee to process payments over the phone!

Also, I overpaid $50 on my account and when I canceled the card, I had a $50 credit. I have called back over 10 times to check on the status of my check that has supposedly been distributed 4 times. It has been 5, nearly 6 months and I have still not yet received my check and each time I call back and speak with someone different, I never get an answer....

they just process the check again and I have to keep calling back. They will not call me back and follow-up on the request.

Reason of review: Poor customer service.

Monetary Loss: $50.

Preferred solution: Full refund.

Location: Miami, Florida

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Derry Ble

I am in total agreement with you about Kohl's website. It's one of the worst on the web from major retailers. They clearly go the cheap route on everything they do with IT, hence their customers take it on the chin until they refuse to take any more.

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