My husband bought me a beautiful pair of gold hoop earrings with diamond accents on Dec.18th as a Christmas gift from Kohls in Rodgers, MN.
By New Year's eve. the hook that goes through the ear broke off. They were the only pair the store in Rodgers, MN, 20 miles from our house, had.
Rather then driving 40 miles round trip in our deisel truck that get 9 miles to the gallon of fuel that costs almost $4.00 a gallon, he took them to our home town jeweler Thurber Jewlery and had them repaired by a lazer saudering method to make sure they would not break again.
Thurber Jewelers charged us $50.00 for the repair.
I contacted Kohls customer service in February and provided all the information to validate the repair and asked not for a refund but rather a $50.00 Kohls gift card to compensate us for the additional expense to repair the defective merchandise.
I am not looking for compensation for time or personal expense to take the earring for repair, just the cost of the repair.
I contacted Kohls customer service in February about this matter and a nice femaale took all the information and apparently proceed to do nothing with it.
She never suggested that I should have returned the earrings to the store and assured me that I would contacted very quickly by both email and phone for resolution of the matter.
After hearing nothing from Kohls, I contacted them again today on March 2, 2011 and talked first to Mike, and then to his supervisor Tony and could not talk to Tony's supervisor kate, because she does not work on Wednesdays. Both Tony and Mike told me that there was nothing they could do and it would have to escalated to upper management which would take another 2 weeks. I promptly and professionally asked them if this what they meant by Kohls sloggan that you can "Expect Great Things"