I received a Kohl's promotional advertisement to take 30% off my purchase. This is something I have used many times before without any problem.
This time, when purchasing a rather expensive winter jacket I was advised that the brand "Columbia" was excluded from the promotion and I should have looked at the back page in fine print indicating that "Columbia" products were excluded. Kohl's seems to be suddenly very covertly excluding specific brand products which do my knowledge, never happened before. The face of the coupon says: YES Take an extra 30% off with a promo code. It does have in smaller font below: See back for details.
I cannot say enough to express my disappointment with Kohl's over this matter. I am now seriously considering shredding my Kohl's card and taking my business elsewhere.
Although I take FULL responsible for not reading the fine print on the back page, it will be Kohl's loss of a devoted customer who has spent a fortune there on clothing products over the last few years. A.L.
Product or Service Mentioned: Kohls Advertisement.
Reason of review: Pricing issue.
Monetary Loss: $27.
Preferred solution: Price reduction.