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Contact Kohls Customer Service

Kohls Phone Numbers and Emails

Toll-Free Number:

  • (866) 887-8884
    Gift Cards
Call customer service

Customer Service:

  • (800) 653-1774
    Corporate Gift Cards
  • (855) 564-5751
    Yes2You Rewards
  • (855) 564-5705

Accounting/ Billing:

  • (855) 564-5748
    Charge Card Customer Service

Headquarters:

  • (262) 703-7000

Legal:

  • (855) 219-9265
    Privacy Inquiries

Kohls Emails:

Legal
DMCA Inquiries, Privacy Inquiries
Send Message
Is this your business?

How to Contact Kohls?

Most Popular Number:

(866) 887-8884
Gift Cards
Total calls: 18 888 Issues resolved: 1 283 Last call: May 16, 2025
author avatar
PissedConsumer Reporter

Please contact Customer Service at (855) 564-5748 for assistance with issues related to charges, payments, gift cards purchased in a Kohl’s store.

Customers may experience extended wait times and delayed responses when contacting Kohls. For quicker service, you may be able to find answers to your questions through Kohls FAQs.

Additionally, please understand that Kohls shipping carriers are experiencing some delays due to high volumes. They are also seeing orders in an “In Fulfillment” status for a longer period of time than you may be used to from them. Please review your order details while referencing the shipping carrier website for the most accurate tracking information.

During this unusual Holiday Season, shipping carriers are experiencing delays due to high volumes.

Kohls Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Kohls Customer Service is rated at 1.9 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    99% phone 1% email
  • The best phone number to call Kohls is 8668878884. 64% of consumers used this number to address their issues and concerns. Meanwhile, 88% of users reported contacting a real person successfully by dialing the phone number 8006531774.

  • The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 6 minutes.

  • Be prepared for the call as Kohls may ask you for the following information to identify you as a customer: first and last name, email or phone number.

View full overview ›
PissedConsumer Club

Contact Information

Kohls Website:

Kohls Help Center:

Corporate Office Address:

Kohl’s, Inc.
N56 W17000 Ridgewood Drive
Menomonee Falls, Wisconsin 53051
United States

Other Info (opening hours):

Mailing Addresses:

P.O. Box 3043

Milwaukee, WI 53201


P.O. Box 3120

Milwaukee, WI 53201


Hours (CT):

Monday - Saturday: 7:00am - 9:00pm

Sunday: 10:00am - 8:00pm

More contact details

Fax:

+1-262-703-7274

Kohls Customer Service Reviews

1.9 / 5
Poor
Ferman Ujn
Surprisingly easy to resolvr
stars-rating stars-rating stars-rating stars-rating stars-rating
5.0

I inadvertently ordered from kohls. The store was wrong and the items were wrong.

It shouldnt have been so easy to order.

Realizing my mistake I quickly located customer service phone number. Actually got a live person fairly quickly and the issue was resolved.

Ameria Ull
This rating is strictly in regards to Kohl's customer service, there is none!
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

I had shopped for a couple of hours and was ready to check out. I went to my cart to double check and finalize my purchase, it was around $258 and I had earned $50 in Kohl's cash.

I noticed that the ship to address had not been updated to my new address, so I edited it to the correct address. I went back to make my purchase and I noticed that my $258 purchase had changed to $358 and my earned Kohl's cash had disappeared. WTH is going on here, I wondered! while I was in my cart placing my order Kohl's had changed their sale at 10pm without ANY warning at all.
I tried Kohl's Chat TWICE, and all they could do was apologize, they said they couldn't help me with my order.

What a load of crap. So, I dumped my cart.

Aakash Rhz
Declined credit card

I have not received a new Kohls credit card yet and my present one was declined. When will I receive my new one?

Guest-6544338
Order not delivered plus online ordering issues
stars-rating stars-rating stars-rating stars-rating stars-rating
4.0

The online ordering kept booting me out. Plus nonreceivable item with difficult contacting service members.

Numbers stated were incorrect and phone service was not working. Had to get my item reordered with incorrect pricing posted.

Unable to understand customer service rep. Have other issue but cannot get ahold of customer support.

How Good is Kohls's Customer Service?

Wesleigh Ilp
Wesleigh Ilp
Feels Disappointed | Feb 13, 2025

the order was placed online was paid with my credit card, I have yet to receive the package. I'm very truly up-set. Juanita Greene
443-766-****
juanitagreene79@***.com

Read full quote
Channell Lna
Channell Lna
Feels Satisfied | Jan 31, 2025

Great customer service representative.

Read full quote
Daymon Qyc
Daymon Qyc
Feels Disappointed | Oct 28, 2024

Terrible

Read full quote
Atanacio Cmz
Atanacio Cmz
Feels Disappointed | Oct 24, 2024

My problem didn’t get fixed I still was shorted two towels so if I’m not getting them send my refund now

Read full quote
Jayne V Mpi
Jayne V Mpi
Feels Neutral | Aug 07, 2024

I had a problem with Kohl’s in person 1 time but that was a misunderstanding on their part, this time I couldn’t find a place on their website to change my address so I did the best I could to let them know I had to change my address with them

Read full quote
Hillari Vnh
Hillari Vnh
Feels Disappointed | May 15, 2024

I never actually talked to a person. Just texted back and forth.
I was offered 5 dollars for a permanently stained white bathtub. Yikes. It's ugly now

Read full quote

Summary of Kohls Customer Service Calls

33.6K TOTAL
CALLS
05:44 AVG CALL
DURATION
22% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Kohls?

Payments and Charges Question:

  • “Payment”
  • “Need a new credit card”
  • “Make a payment”

Shipping and Delivery Question:

  • “Issue with location of pick up”
  • “Wrong size”
  • “Wrong shipping address”

Request for Information Question:

  • “Place an order problem”
  • “Help with reset”
  • “Need to talk to customer service”

Cards Question:

  • “I need a new card”
  • “Kohls card”
  • “New card”

Product/ Service Question:

  • “Placed order in error”
  • “Problem with purchasing!”
  • “Unhappy with purchase and returns”

Account Question:

  • “Balance”
  • “Double emails. From 2 accounts”
  • “Check balance”

Return/ Replace Question:

  • “Return”
  • My order changed in my cart just seconds before I pressed purchase
  • “Change pickup address on order”

Activation/ Cancellation Question:

  • “Cancel order”
  • “Activate new card”
  • “Why order was cancelled”

Refund Question:

  • “Not receiving my refund after almost 4 weeks”
  • “Refund”
  • “I would like to have an e-mail of refund department”

Staff Question:

  • “A service charge to my account”
  • “Customer service issue”
  • “I’m frustrated with customer service n they wanted to speak foreign I don’t understand ughhhh”

Website/ Application Question:

  • “I never Inquired or filled out an app for a Kohls account. What do Ido?”
  • “Place order - website stinks”
  • “Unable to order online.”

Employment Question:

  • “Pay off old debt”
  • “To get my w2”
  • “Job”

Other Question:

  • “My order is in pieces”
  • “Ordering online”
  • “Place to order”

Compare Kohls Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Macys
stars-rating-fill
1.9 out of 5
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