Kohls Contact Information

Toll-Free Number:

  • (866) 887-8884 (Purchased Online)

Customer Service:

  • (855) 564-5705

Gift Cards and Fundraising Cards:

  • (855) 564-5748 (Purchased in a Kohl's Store)
  • (866) 887-8884 (Purchased Online)

Kohl's Charge:

  • (800) 564-5740
  • (855) 564-5751 Toll Free
  • (262) 703-7000

does not support this feature.

Currently you can call only US numbers.

Headquarters Address:

Kohl's Corporation
N56 W17000 Ridgewood Drive
Menomonee Falls, Wisconsin 53051
United States

Other Info:

Hours: 7am to 10pm CDT, Monday through Saturday
9am to 10pm CDT, Sunday

Social Networks:

Summary of Kohls Customer Service Calls

255 TOTAL CALLS
96% SUCCESSFUL CONNECTIONS
06:39 AVG CALL DURATION
36% ISSUES RESOLVED

Customers Contact Kohls to Ask about:

Payments and Charges:

  • “Coupons”
  • “Bill”
  • “Why am I being charged sales tax”

Cards:

  • “Add purchases to reward card”
  • “Credit card balance”
  • “Im going to be 5 days late on card payment”

Shipping and Delivery:

  • “Did not receive my item”
  • “Item shipped with security tag”
  • “Shipping cancelled”

Return/ Replace:

  • “Returning items”
  • “Return was not credited”
  • “Missing part of order. Post office said returned”

Request for Information:

  • “Order question”
  • “Questiond”
  • “Questions on my online order”

Account:

  • “Password cc help”
  • “Check balance on gift card”
  • “Account”

Activation/ Cancellation:

  • “Cancel a order”
  • “To cancel an online order”
  • “You canceled my order”

Product/ Service:

  • “Insurance receipt purposes”

Staff:

  • “Wrong price and extremely rude customer service person at kohl’s store”

Website/ Application:

  • “Problems with website”

Other:

  • “None of your *** business”
  • “I picked up twice at store for 5.00 Kohl’s cash and never received”
  • “My order won't go through.”

Kohls Rating Stats

2.1 out of 5 stars
based on 545 reviews
See all 1307 reviews reviews

Rating stats

  1. 220 reviews
  2. 129 reviews
  3. 111 reviews
  4. 60 reviews
  5. 25 reviews

Rating trend

About Kohls

Top 5 Kohls Products

Credit Card, Coupon, Account, Gift Card, Website

Top 5 Likes about Kohls

Good deals, Shopping there, Pathetic, Receiving points that turn to cash, Coupons

Top 5 Dislikes about Kohls

Customer service, Online ordering, Employees and management, Unreasonable staff, Poorest customer service

Summary

The company was started in 1962 by the Kohl family in Milwaukee, Wisconsin. Originally it was a department store. The company is headquartered in Menomonee Falls, Wisconsin. The online store was launched in 1998. The company offers its customers a wide range of goods - shoes & accessories for women, men and children, apparel, as well as home products like bedding, small electrics, luggage and the like. Among the brands offered at Kohl's are Columbia Sportswear Company, KitchenAid, Lee, Levi's, Vanity Fair and many others. There are over 900 stores all over the United States and the network continues to extend. The stores are located in suburban areas.

Kohls reviews and complaints

Kohls is ranked 52 out of 462 in Supermarkets and Malls category

Area Served

USA, Worldwide

Payment Methods

PayPalVISA

Edit Description

Kohls Stats

Filter Reset Filter by range.
Level of detail.

Number of Reviews

No reviews for this period.

Number of Comments

No comments for this period.

Number of Calls

No calls for this period.

Compare Kohls to

i
Jcpenney
Jcpenney
1547 reviews
2.2
Compare
Walmart
Walmart
7369 reviews
2.3
Compare
Target
Target
2367 reviews
2.1
Compare
Macys
Macys
1258 reviews
2.1
Compare
Sears
Sears
5572 reviews
1.9
Compare
Amazon
Amazon
1908 reviews
2.2
Compare
Dillards
Dillards
131 reviews
2.0
Compare
Wayfair
Wayfair
748 reviews
2.0
Compare
Bealls
Bealls
79 reviews
2.1
Compare


Report

Products and Services Sold by Kohls

Write a review
Do you have something to say about Kohls? What happened? What can we help you with?
Submit review Don't show this popup