Contact Kohls Customer Service
Kohls Phone Numbers and Emails
Toll-Free Number:
-
1 (866) 887-8884Gift Cards
Customer Service:
-
1 (800) 653-1774Corporate Gift Cards
-
1 (855) 564-5751Yes2You Rewards
-
1 (855) 564-5705
Kohls Emails:
Legal
DMCA Inquiries, Privacy Inquiries
Kohls Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Kohls Customer Service Rating
4.1 out of 5
Contact Method Distribution
99% phone, 1% email
Most Popular Kohls Phone Number
1 (866) 887-8884
Most Popular Kohls Email Address
dmca@kohls.com
Average Hold Time
00:03:10
Average Calls duration
6 minutes
Call Volume by Day
View full overview ›
Kohls Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
| Kohls Customer Service Rating | 4.1 out of 5 |
| Contact Method Distribution | 99% phone, 1% email |
| Most Popular Kohls Phone Number | 1 (866) 887-8884 |
| Most Popular Kohls Email Address | dmca@kohls.com |
| Average Hold Time | 00:03:10 |
| Average Calls duration | 6 minutes |
| Overall Customer Sentiment | Mostly satisfied |
| Kohls Live Agent Availability | 18% of callers successfully reach a real person |
| Common Reasons for Contact | Request for information, shipping and delivery |
| Issue Resolution Rate | Low (22% reported full resolution) |
| Customer Effort Score | Medium Effort |
| Prepare before the call to Kohls | First and last name, email or phone number |
Call Volume by Day
How to Contact Kohls?
Most Popular Number:
(866) 887-8884
Gift Cards
| Total calls: 19 152 | Issues resolved: 1 301 | Last call: Mar 10, 2026 |
Contact Information
Kohls Website:
Kohls Help Center:
Corporate Office Address:
Kohl’s, Inc.
N56 W17000 Ridgewood Drive
Menomonee Falls,
Wisconsin
53051
United States
Other Info (opening hours):
Mailing Addresses:
P.O. Box 3043
Milwaukee, WI 53201
P.O. Box 3120
Milwaukee, WI 53201
Hours (CT):
Monday - Saturday: 7:00am - 9:00pm
Sunday: 10:00am - 8:00pm
Fax:
+1-262-703-7274
Summary of Kohls Customer Service Calls
33.9K
TOTAL
CALLS
CALLS
05:31
AVG CALL
DURATION
DURATION
22%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Kohls?
Payments and Charges Question:
- “Payment”
- “Pay bill”
- “Credit car”
Shipping and Delivery Question:
- “Lost package found”
- “Online order is shipping to the wrong place”
- “Did not receive a package”
Request for Information Question:
- “Need help with online order”
- “Need to talk with someone NOW so I can go to bed. I need help with an online order”
- “Request exchange. Item returned to store already”
Cards Question:
- “Lost card”
- “Misplaced card”
- “Card lost”
Product/ Service Question:
- “Kohl's cash was used before 30% I could not find this policy anywhere”
- “Kohl's cash applied before 30% off I could not find that policy anywhere”
- “Pay a purchase”
Account Question:
- “Close an account”
- “Check account status”
- “Trying to place online order for new account but no card yet”
Return/ Replace Question:
- “Returns”
- “To change my phone number”
- “Exchange of item, price match”
Activation/ Cancellation Question:
- “I ordered and then got a notice that my order was canceled and I wanna know why”
- “Cancel order”
- “Activate new card”
Refund Question:
- “Refund never received”
- “Not receiving my refund after almost 4 weeks”
- “Refund”
Staff Question:
- “Theft of kholes cash from Nick and. Assist an manager of Kohl's. Cash Orland Park il store. I was treated so horrible. And lied too. My khols cash was just gone. Beth lied said she aas the boss resused to give me managers name. Harassed me!yhe polic”
- “Customer service”
- “A service charge to my account”
Website/ Application Question:
- “Was placing an order online was cut off before transaction was completed”
- “I never Inquired or filled out an app for a Kohls account. What do Ido?”
- “Place order - website stinks”
Employment Question:
- “Employment”
- “Pay off old debt”
- “To get my w2”
Other Question:
- “Online price”
- “Stop paper mailings”
- “Available”
Compare Kohls Customer Service To
Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Kohls