Kohls Phone Numbers and Emails

Toll-Free Number:

  • (866) 887-8884
    Gift Cards Purchased Online

Customer Service:

  • (866) 907-0048
    Real Estate, Property Maintenance
  • (855) 564-5751
    Yes2You Rewards
  • (800) 564-5740

Accounting/ Billing:

  • (855) 564-5748
    Charge, Make a payment, Gift cards purchased

Discounts/ Rewards/ Cashback:

  • (800) 653-1774
    Corporate Gift Cards

Headquarters:

  • (262) 703-7000

Legal:

  • (855) 219-9265
    Privacy Inquiries

Sales/ Reservations:

  • (855) 564-5705
    General Inquiries, placing an order

Kohls Emails:

Legal
DMCA Inquiries, Privacy Inquiries
Media
Advertising Inquiries
customer.service@kohls.com
More phone numbers and emails Less phone numbers and emails

Kohls Contact Information

Kohls Website:

Kohls Help Center:

Corporate Office Address:

Kohl’s, Inc.
N56 W17000 Ridgewood Drive
Menomonee Falls, Wisconsin 53051
United States

Other Info (opening hours):

Mailing Addresses:

Privacy Questions:

Kohl’s Department Stores, Inc.

PO Box 3120

Milwaukee, WI 53201

Kohl's Charge payment:

Kohl’s

P.O. Box 60043

City of Industry, CA 91716

Fax:

+1(262) 703-7274
Edit Business Info

How to Contact Kohls?

Please contact Customer Service at (855) 564-5748 for assistance with issues related to charges, payments, gift cards purchased in a Kohl’s store.

Customers may experience extended wait times and delayed responses when contacting Kohls. For quicker service, you may be able to find answers to your questions through Kohls FAQs.

Additionally, please understand that Kohls shipping carriers are experiencing some delays due to high volumes. They are also seeing orders in an “In Fulfillment” status for a longer period of time than you may be used to from them. Please review your order details while referencing the shipping carrier website for the most accurate tracking information.

During this unusual Holiday Season, shipping carriers are experiencing delays due to high volumes.

More information

Kohls Rating Based on 1.4K Reviews

Rating details

2.5
more details
Customer service
Website
Discounts and Special Offers
Product or Service Quality

Rating stats

Rating trend

Summary of Kohls Customer Service Calls

24.8K TOTAL
CALLS
05:59 AVG CALL
DURATION
22% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Kohls Customer Service?

Payments and Charges Question:

  • “Payment”
  • “Haven't received any booklet with discounts since moving”
  • “Pay my bill by phone”

Shipping and Delivery Question:

  • “Did not receive my 25% off my. Order”
  • “Change shipping address”
  • “Missing item”

Cards Question:

  • “I signed up for new kohls card and now I need help.”
  • “Credit card”
  • “Credit card help”

Request for Information Question:

  • “About my order”
  • “Questions about an order”
  • “Checking kohls cash”

Account Question:

  • “Balance”
  • “Yesterday I purchased and forgot to enter my rewards account ph no”
  • “Cash rewards balance inquiry”

Return/ Replace Question:

  • “Returning items”
  • “Online returns”
  • “Need to return an online order”

Product/ Service Question:

  • “Kohls cash not working”
  • “Damaged merchandise missing parts”
  • “Broken item”

Activation/ Cancellation Question:

  • “Order cancelation”
  • “Cancel order”
  • “To activate my card”

Refund Question:

  • “Refund”
  • “Need to get a refund”
  • “Refunded wrong amount.”

Staff Question:

  • “To talk to customer service”
  • “Customer service”
  • “Not happy with service”

Website/ Application Question:

  • “Website issues”
  • “Problems placing an order online”
  • “App not working”

Employment Question:

  • “I had given phone interview now i want to know when my job is begin”
  • “Pay off a closed account.”
  • “W2”

Other Question:

  • “Kohls cash”
  • “Missing clothing”
  • “Because of credit line increase”

About

Top Kohls Services

Customer Care, Shipping Service, Manager

Top Kohls Products

Credit Card, Account, Coupon

Kohls Pros and Cons

Pros: Good deals, Shopping there, Coupons, Coupons and savings, Pathetic

Cons: Customer service, Online ordering, Poorest customer service, Customer service or the refund policy, Telephone customer service

Summary

The company was started in 1962 by the Kohl family in Milwaukee, Wisconsin. Originally it was a department store. The company is headquartered in Menomonee Falls, Wisconsin. The online store was launched in 1998. The company offers its customers a wide range of goods - shoes & accessories for women, men and children, apparel, as well as home products like bedding, small electrics, luggage and the like. Among the brands offered at Kohl's are Columbia Sportswear Company, KitchenAid, Lee, Levi's, Vanity Fair and many others. There are over 900 stores all over the United States and the network continues to extend. The stores are located in suburban areas.

Kohls reviews and complaints

Kohls is ranked 51 out of 344 in Supermarkets and Malls category

Area Served

USA, Worldwide

Payment Methods

PayPalVISAMasterCard

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