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Summary of Kohls Customer Service Calls

49 TOTAL CALLS
88% SUCCESSFUL CONNECTIONS
06:15 AVG CALL DURATION
9% ISSUES RESOLVED

Customers Contact Kohls to Ask about:

Cards:

  • “To get 1 extra card”
  • “I want to close my Kohl’s card”
  • “Credit card replacement”

Payments and Charges:

  • “Pay my bill”
  • “Pay bill”
  • “2 payments held out they are unable to refund one of them”

Shipping and Delivery:

  • “Wrong thing was shipped to my grand daughter”
  • “Package delivery”

Request for Information:

  • “Check my balan e without my password”

Activation/ Cancellation:

  • “You canceled my order”

Other:

  • “Kohl’s cash”
  • “Purchase not register with rewards.”
  • “Smells”

About Kohls

Top 5 Kohls Products

Coupon, Credit Card, Account, Gift Card, Website

Top 5 Likes about Kohls

Good deals, Shopping there, Pathetic, Coupons, Receiving points that turn to cash

Top 5 Dislikes about Kohls

Customer service, Online ordering, Employees and management, Unreasonable staff, Lack of customer service

Summary

The company was started in 1962 by the Kohl family in Milwaukee, Wisconsin. Originally it was a department store. The company is headquartered in Menomonee Falls, Wisconsin. The online store was launched in 1998. The company offers its customers a wide range of goods - shoes & accessories for women, men and children, apparel, as well as home products like bedding, small electrics, luggage and the like. Among the brands offered at Kohl's are Columbia Sportswear Company, KitchenAid, Lee, Levi's, Vanity Fair and many others. There are over 900 stores all over the United States and the network continues to extend. The stores are located in suburban areas.

Kohls reviews and complaints

Kohls is ranked 50 out of 422 in Supermarkets and Malls category

Area Served

USA, Worldwide

Payment Methods

PayPal

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Kohls Stats

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Number of Calls

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