Skip to content

Contact Kohls Customer Service

How to Reach a Person at Kohls

Verified Contact Information

Toll-Free Number:

  • 1-866-887-8884
    Gift Cards
Call Now
Send Message

Customer Service:

  • 1-800-653-1774
    Corporate Gift Cards
  • 1-855-564-5751
    Yes2You Rewards
  • 1-855-564-5705

Accounting/ Billing:

  • 1-855-564-5748
    Charge Card Customer Service

Headquarters:

  • 1-262-703-7000

Legal:

  • 1-855-219-9265
    Privacy Inquiries

Legal:

dmca@kohls.com
DMCA Inquiries
privacy@kohls.com
Privacy Inquiries

Kohls Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Kohls Phone Number
1 (866) 887-8884
Average Hold Time
00:02:48
Average Calls duration
5 minutes
Most Popular Kohls Email Address
dmca@kohls.com
Kohls Live Agent Availability
22% of callers successfully reach a real person
Issue Resolution Rate
Low (22% reported full resolution)
View full overview

How to Contact Kohls?

Most Popular Number:

(866) 887-8884
Gift Cards
Total calls: 19 399 Issues resolved: 1 317 Last call: Jul 15, 2026

Please contact Customer Service at (855) 564-5748 for assistance with issues related to charges, payments, gift cards purchased in a Kohl’s store.

Customers may experience extended wait times and delayed responses when contacting Kohls. For quicker service, you may be able to find answers to your questions through Kohls FAQs.

Additionally, please understand that Kohls shipping carriers are experiencing some delays due to high volumes. They are also seeing orders in an “In Fulfillment” status for a longer period of time than you may be used to from them. Please review your order details while referencing the shipping carrier website for the most accurate tracking information.

During this unusual Holiday Season, shipping carriers are experiencing delays due to high volumes.

PissedConsumer Club

Contact Information

Kohls Website:

Kohls Help Center:

Corporate Office Address:

Kohl’s, Inc.
N56 W17000 Ridgewood Drive
Menomonee Falls, Wisconsin 53051
United States

Other Info (opening hours):

Mailing Addresses:

P.O. Box 3043

Milwaukee, WI 53201


P.O. Box 3120

Milwaukee, WI 53201


Hours (CT):

Monday - Saturday: 7:00am - 9:00pm

Sunday: 10:00am - 8:00pm

More contact details

Fax:

+1-262-703-7274

Summary of Kohls Customer Service Calls

34.2K TOTAL
CALLS
05:10 AVG CALL
DURATION
22% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Kohls?

Payments and Charges Question:

  • “Bill question”
  • “Credit card”
  • “Make. a payment”

Shipping and Delivery Question:

  • “Sending wrong order”
  • “Lost package”
  • “Did not receive my package”

Request for Information Question:

  • “Order status”
  • “I like to know my credit avaliable in”
  • “Response to a letter”

Cards Question:

  • “Lost card”
  • “No card”
  • “Interest on card”

Product/ Service Question:

  • “A purchase question”
  • “Recent purchase”
  • “Online purchase help”

Account Question:

  • “Reset my password”
  • “Check balance”
  • “Account balance”

Return/ Replace Question:

  • “Incorrect billing on order”
  • “Return”
  • “Change of address”

Activation/ Cancellation Question:

  • “Reactivate my kohls card”
  • “Cancel card”
  • “Cashier did not activate my gift card”

Refund Question:

  • “Refund”
  • “I've been waiting a long time for my refund”
  • “Refund never received”

Staff Question:

  • “Theft of kholes cash from *** and. Assist an manager of ***. Cash *** il store. I was treated so horrible. And lied too. My khols cash was just gone. *** lied said she aas the boss resused to give me managers name. Harassed me!yhe polic”
  • “Customer service”
  • “A service charge to my account”

Website/ Application Question:

  • “Trying to order online with kohls cash and it says pin invalid”
  • “Trouble placing order online”
  • “Site tells me my email is invalid”

Employment Question:

  • “Wanna talk about position at this job”
  • “Pay off my *** card”
  • “Employment”

Other Question:

  • “Placing an order”
  • “Incomplete order”
  • “Can't pay for my online order”

Compare Kohls Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Macys
stars-rating-fill
4.4 out of 5

Frequently Asked Questions

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

Write a review
Do you have something to say about Kohls? What happened? What can we help you with?
Submit review Don't show this popup