Contact Kohls Customer Service
How to Reach a Person at Kohls
Verified Contact Information
Toll-Free Number:
-
1-866-887-8884Gift Cards
Customer Service:
-
1-800-653-1774Corporate Gift Cards
-
1-855-564-5751Yes2You Rewards
-
1-855-564-5705
Legal:
dmca@kohls.com
DMCA Inquiries
privacy@kohls.com
Privacy Inquiries
Kohls Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
Most Popular Kohls Phone Number
1 (866) 887-8884
Average Hold Time
00:02:48
Average Calls duration
5 minutes
Most Popular Kohls Email Address
dmca@kohls.com
Kohls Live Agent Availability
22% of callers successfully reach a real person
Issue Resolution Rate
Low (22% reported full resolution)
Kohls Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
| Most Popular Kohls Phone Number | 1 (866) 887-8884 |
| Average Hold Time | 00:02:48 |
| Average Calls duration | 5 minutes |
| Most Popular Kohls Email Address | dmca@kohls.com |
| Kohls Live Agent Availability | 22% of callers successfully reach a real person |
| Issue Resolution Rate | Low (22% reported full resolution) |
| Kohls Customer Service Rating | 4.1 out of 5 |
| Overall Customer Sentiment | Mostly satisfied |
| Contact Method Distribution | 99% phone, 1% email |
| Common Reasons for Contact | Request for information, shipping and delivery |
| Customer Effort Score | Medium Effort |
| Prepare before the call to Kohls | First and last name, phone number or email |
Contact Information
Kohls Website:
Kohls Help Center:
Corporate Office Address:
Kohl’s, Inc.
N56 W17000 Ridgewood Drive
Menomonee Falls,
Wisconsin
53051
United States
Other Info (opening hours):
Mailing Addresses:
P.O. Box 3043
Milwaukee, WI 53201
P.O. Box 3120
Milwaukee, WI 53201
Hours (CT):
Monday - Saturday: 7:00am - 9:00pm
Sunday: 10:00am - 8:00pm
Fax:
+1-262-703-7274
Summary of Kohls Customer Service Calls
34.2K
TOTAL
CALLS
CALLS
05:10
AVG CALL
DURATION
DURATION
22%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Kohls?
Payments and Charges Question:
- “Bill question”
- “Credit card”
- “Make. a payment”
Shipping and Delivery Question:
- “Sending wrong order”
- “Lost package”
- “Did not receive my package”
Request for Information Question:
- “Order status”
- “I like to know my credit avaliable in”
- “Response to a letter”
Cards Question:
- “Lost card”
- “No card”
- “Interest on card”
Product/ Service Question:
- “A purchase question”
- “Recent purchase”
- “Online purchase help”
Account Question:
- “Reset my password”
- “Check balance”
- “Account balance”
Return/ Replace Question:
- “Incorrect billing on order”
- “Return”
- “Change of address”
Activation/ Cancellation Question:
- “Reactivate my kohls card”
- “Cancel card”
- “Cashier did not activate my gift card”
Refund Question:
- “Refund”
- “I've been waiting a long time for my refund”
- “Refund never received”
Staff Question:
- “Theft of kholes cash from *** and. Assist an manager of ***. Cash *** il store. I was treated so horrible. And lied too. My khols cash was just gone. *** lied said she aas the boss resused to give me managers name. Harassed me!yhe polic”
- “Customer service”
- “A service charge to my account”
Website/ Application Question:
- “Trying to order online with kohls cash and it says pin invalid”
- “Trouble placing order online”
- “Site tells me my email is invalid”
Employment Question:
- “Wanna talk about position at this job”
- “Pay off my *** card”
- “Employment”
Other Question:
- “Placing an order”
- “Incomplete order”
- “Can't pay for my online order”
Compare Kohls Customer Service To
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Kohls