Kohls Phone Numbers and Emails

Toll-Free Number:

  • (866) 887-8884
    Gift Cards Purchased Online

Accounting/ Billing:

  • (855) 564-5748
    Charge, Make a payment, Gift cards purchased

Customer Service:

  • (866) 907-0048
    Real Estate, Property Maintenance
  • (855) 564-5751
    Yes2You Rewards
  • (800) 564-5740

Discounts/ Rewards/ Cashback:

  • (800) 653-1774
    Corporate Gift Cards
  • (866) 887-8884
    Gift Cards Purchased Online

Headquarters:

  • (262) 703-7000

Legal:

  • (855) 219-9265
    Privacy Inquiries

Sales/ Reservations:

  • (855) 564-5705
    General Inquiries, placing an order

Kohls Emails:

customer.service@kohls.com
Legal
DMCA Inquiries, Privacy Inquiries
Media
Advertising Inquiries
More phone numbers and emails Less phone numbers and emails

Issues fixed by Kohls

Issue

Duplicated billed

Resolution

«Company fixed the issue and I have been provided with full refund. with the phone call from here I was issued a full refund.»

by Logan L
Issue

Poor customer service

Resolution

«Company fixed the issue and I have been provided with full refund. Thank you Kohl's.»

by edwina t

Kohls Contact Information

Kohls Website:

Kohls Online Chat:

Corporate Office Address:

Kohl’s, Inc.
N56 W17000 Ridgewood Drive
Menomonee Falls, Wisconsin 53051
United States

Other Info (opening hours):

How to contact Kohls customer support

Please contact Customer Service at (855) 564-5748 for assistance with issues related to charges, payments, gift cards purchased in a Kohl’s store.

Customers may experience extended wait times and delayed responses when contacting Kohls. For quicker service, you may be able to find answers to your questions through Kohls FAQs.

Additionally, please understand that Kohls shipping carriers are experiencing some delays due to high volumes. We are also seeing orders in an “In Fulfillment” status for a longer period of time than you may be used to from us. Please review your order details while referencing the shipping carrier website for the most accurate tracking information.

During this unusual Holiday Season, shipping carriers are experiencing delays due to high volumes.

Mailing Addresses:

Privacy Questions:

Kohl’s Department Stores, Inc.

PO Box 3120

Milwaukee, WI 53201

Kohl's Charge payment:

Kohl’s

P.O. Box 60043

City of Industry, CA 91716

Fax:

+1(262) 703-7274
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Kohls Rating Based on 1K Reviews

Rating details

2.3
more details
Customer service
Website
Discounts and Special Offers
Product or Service Quality

Rating stats

Rating trend

Summary of Kohls Customer Service Calls

8.4K TOTAL
CALLS
06:17 AVG CALL
DURATION
33% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Kohls Customer Service?

Payments and Charges Question:

  • “Payment”
  • “Pay bill”
  • “Make payment”

Shipping and Delivery Question:

  • “Because I haven't received a tracking number or my item”
  • “Never received card”
  • “Wrong size”

Cards Question:

  • “Card look up”
  • “Didn't take gift card off of order”
  • “Gift card amount not taken off order”

Request for Information Question:

  • “How to enter my kohl's cash rewards on my order”
  • “Can I still use expired kohl's cash”
  • “Customer assistance”

Return/ Replace Question:

  • “Returning Kohl's call”
  • “Return call”
  • “Have not return my refund”

Account Question:

  • “Not letting me sign in”
  • “To close my account”
  • “Account balance”

Product/ Service Question:

  • “Make an order and I Don take a Free shipping was more then $80.00”
  • “Defective shoes”
  • “Buying”

Activation/ Cancellation Question:

  • “Cancel card online”
  • “Cancel account”
  • “Cancel my card”

Refund Question:

  • “Refund”
  • “Refund on mail orders”
  • “Refund check received”

Staff Question:

  • “Customer service”
  • “Bad customer service at kohls”
  • “Customer service return to wrong card”

Website/ Application Question:

  • “Can't place the order online I need help”
  • “App problem”
  • “Trouble placing order online”

Employment Question:

  • “Pay off”
  • “Pay off old debt”
  • “Pay off balance and need mailing address”

Other Question:

  • “Order issues”
  • “Applied for credit”
  • “Kohl's.com order”

About

Top Kohls Services

Customer Care, Shipping Service, Manager

Top Kohls Products

Credit Card, Coupon, Account

Kohls Pros and Cons

Pros: Good deals, Shopping there, Coupons, Coupons and savings, Pathetic

Cons: Customer service, Online ordering, Poorest customer service, Telephone customer service, Employees and management

Summary

The company was started in 1962 by the Kohl family in Milwaukee, Wisconsin. Originally it was a department store. The company is headquartered in Menomonee Falls, Wisconsin. The online store was launched in 1998. The company offers its customers a wide range of goods - shoes & accessories for women, men and children, apparel, as well as home products like bedding, small electrics, luggage and the like. Among the brands offered at Kohl's are Columbia Sportswear Company, KitchenAid, Lee, Levi's, Vanity Fair and many others. There are over 900 stores all over the United States and the network continues to extend. The stores are located in suburban areas.

Kohls reviews and complaints

Kohls is ranked 60 out of 359 in Supermarkets and Malls category

Area Served

USA, Worldwide

Payment Methods

PayPalVISAMasterCard

Edit Description

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