Kohls Phone Numbers and Emails

Toll-Free Number:

  • (866) 887-8884
    Gift Cards
Send Message

Customer Service:

  • (800) 653-1774
    Corporate Gift Cards
  • (855) 564-5751
    Yes2You Rewards
  • (855) 564-5705

Accounting/ Billing:

  • (855) 564-5748
    Charge Card Customer Service


  • (262) 703-7000


  • (855) 219-9265
    Privacy Inquiries

Kohls Emails:

DMCA Inquiries, Privacy Inquiries
Claim Your Business
More phone numbers and emails Less phone numbers and emails

How to Contact Kohls?

Most Popular Number:

(866) 887-8884 Gift Cards
Total calls: 17 645 Issues resolved: 1 205 Last call: May 30, 2023

How to Contact Kohls Customer Service by Phone?

Please contact Customer Service at (855) 564-5748 for assistance with issues related to charges, payments, gift cards purchased in a Kohl’s store.

Customers may experience extended wait times and delayed responses when contacting Kohls. For quicker service, you may be able to find answers to your questions through Kohls FAQs.

Additionally, please understand that Kohls shipping carriers are experiencing some delays due to high volumes. They are also seeing orders in an “In Fulfillment” status for a longer period of time than you may be used to from them. Please review your order details while referencing the shipping carrier website for the most accurate tracking information.

During this unusual Holiday Season, shipping carriers are experiencing delays due to high volumes.

Contact Information

Kohls Website:

Kohls Help Center:

Corporate Office Address:

Kohl’s, Inc.
N56 W17000 Ridgewood Drive
Menomonee Falls, Wisconsin 53051
United States

Other Info (opening hours):

Mailing Addresses:

P.O. Box 3043,


Wisconsin 53201

P.O. Box 3120,


Wisconsin 53201

Additional Fax Number:

DMCA +1-262-703-7274



Kohls Customer Service Reviews

1.9 / 5
To return a package

Neither the Chat option nor the telephone option (all of which are automated) could address my specific problem. I have email them three times. The first...

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Not getting coupons sent to me

The first one was speaking with a difficult accent and hard to understand and the second one was ok. Its just difficult to get to talk to an English speaking...

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How Good is Kohls's Customer Service?

Aysia Qrg
Aysia Qrg
Feels Satisfied | May 10, 2023

I was not very happy to find out that every payment I made was going to interest in late fees when someone changed my due date, causing me to be late I am on a fixed income and only get paid once a month. It was fine until then my payment for $29 a month and then all of a sudden jumped up to $50 and none of it was going towards my bill.

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Javonda Jhq
Javonda Jhq
Feels Disappointed | May 01, 2023

My problem wasn’t resolved.

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Linzey Yco
Linzey Yco
Feels Satisfied | Apr 30, 2023

very good

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Carnel Cyh
Carnel Cyh
Feels Disappointed | Apr 30, 2023

Good can be better

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Camaya Gun
Camaya Gun
Feels Disappointed | Apr 15, 2023

i call Rancho santa maragarita kohl store to ship my order to my home address and they refused to do so , then i told them to cancel my order as of now they have not cancel my order and refunded. and i also use cash $10 voucher which need to be refunded . but as of now nothing done.

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Jezel Heh
Jezel Heh
Feels Satisfied | Apr 10, 2023

It was fine but I couldn't use my debit card for payment

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Summary of Kohls Customer Service Calls

05:58 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Kohls?

Payments and Charges Question:

  • “Pay bill”
  • “Incorrect charge on my bank account t”
  • “Billing question”

Shipping and Delivery Question:

  • “Did not receive right thing”
  • “Delivery address change”
  • “Where is my order Tom much do wanna needs this number”

Cards Question:

  • “I lost my card”
  • “Credit card number”
  • “Credit card issue”

Request for Information Question:

  • “Looking for specific item”
  • “Checking my online order”
  • “Find out balance”

Account Question:

  • “Account change I didn't make”
  • “Block account”
  • “Account information”

Return/ Replace Question:

  • “To return a package”
  • “My return was put on someone's else card”
  • “Return questions”

Product/ Service Question:

  • “Defective coffee maker”
  • “Is ofacity connected to kohls”
  • “Are mail boxes where broken into”

Activation/ Cancellation Question:

  • “Order keeps cancelling”
  • “Cancel Sirius XM subscription I qualified for because of a purchase I made at Kohl's”
  • “Cancel Kohl's card”

Refund Question:

  • “Refund shipping costs”
  • “Refund”
  • “Refunded wrong amount”

Staff Question:

  • “Customer service”
  • “Bad customer service”
  • “I now have kohl's cash to use and I need customer service to get approved.”

Website/ Application Question:

  • “Can't order online”
  • “Website not working properly”
  • “Need to finish the order online”

Employment Question:

  • “W2”
  • “Need w-2 tax statement”
  • “Ex-Employee needs their W2”

Other Question:

  • “Place to order”
  • “To see if there is a scam on La Cruset”
  • “Kohls.com will not take my order. It doesn't like my address.”



The company was started in 1962 by the Kohl family in Milwaukee, Wisconsin. Originally it was a department store. The company is headquartered in Menomonee Falls, Wisconsin. The online store was launched in 1998. The company offers its customers a wide range of goods - shoes & accessories for women, men and children, apparel, as well as home products like bedding, small electrics, luggage and the like. Among the brands offered at Kohl's are Columbia Sportswear Company, KitchenAid, Lee, Levi's, Vanity Fair and many others. There are over 900 stores all over the United States and the network continues to extend. The stores are located in suburban areas.

Kohls reviews and complaints

Kohls is ranked 74 out of 384 in Supermarkets and Malls category

Area Served

USA, Worldwide

Payment Methods


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