Contact Kohls Customer Service
Kohls Phone Numbers and Emails
Toll-Free Number:
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(866) 887-8884Gift Cards
Customer Service:
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(800) 653-1774Corporate Gift Cards
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(855) 564-5751Yes2You Rewards
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(855) 564-5705
Kohls Emails:
How to Contact Kohls?
Most Popular Number:
| Total calls: 18 801 | Issues resolved: 1 276 | Last call: Mar 26, 2025 |
Kohls Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Kohls Customer Service is rated at 1.9 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Kohls is 8668878884. 64% of consumers used this number to address their issues and concerns. Meanwhile, 88% of users reported contacting a real person successfully by dialing the phone number 8006531774.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 6 minutes.
Be prepared for the call as Kohls may ask you for the following information to identify you as a customer: first and last name, email or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Kohls Customer Service is rated at 1.9 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Kohls is 8668878884. 64% of consumers used this number to address their issues and concerns. Meanwhile, 88% of users reported contacting a real person successfully by dialing the phone number 8006531774.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 6 minutes.
Be prepared for the call as Kohls may ask you for the following information to identify you as a customer: first and last name, email or phone number.
People call Kohls mainly because of request for information, shipping and delivery.
22% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Kohls is dmca@kohls.com. 65% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Kohls Website:
Kohls Help Center:
Corporate Office Address:
Other Info (opening hours):
Mailing Addresses:
P.O. Box 3043
Milwaukee, WI 53201
P.O. Box 3120
Milwaukee, WI 53201
Hours (CT):
Monday - Saturday: 7:00am - 9:00pm
Sunday: 10:00am - 8:00pm
Fax:
Kohls Customer Service Reviews
KOHLS is just terrible now. When you go into there store it is just an awful mess.
Clothes & shoes thrown just anywhere and in the wrong places. It seems they dont keep their stores tidy anymore. If you ask an associate about an item its no use because they are clueless. Their customer service is terrible too.
If you have to return an item they are rude. KOHLS has been going downhill for years because its just no longer enjoyable to shop there. The clothes they sell are junk too.
I wouldnt dare invest in this company by buying stock because its going to be the next SEARS. What a shame.
I need to talk to a manager not just customer service to make this problem understood and rectify. Instead I was reported to Experian as a delinquent account and now that caused my credit score to go down from 830 to 730 in one month and the problem is from a kohls charge that was caused by no communication. If u look at my credit rating nothing has come up like this in 40 years.
We are getting your mailers at our address with someone elses name on them. We dont want another persons mailers delivered to our house.
Thank you 
great customer service. Ive been a happy Kohls customer for many years. My favorite place to shop.
How Good is Kohls's Customer Service?
Summary of Kohls Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Kohls?
Payments and Charges Question:
- “Billing”
- “Issue with my Kohl’s credit card”
- “Want to pay my bill”
Shipping and Delivery Question:
- “Wrong item recd on order”
- “My orders was not received on expected date.”
- “Item not delivered”
Request for Information Question:
- “Need to speak to an actual person”
- “Need to speak to customer service regarding activation of new kohls capital one card”
- “Order status”
Cards Question:
- “My gift card would not work when I tried to use it for an online order”
- “Card”
- “Can't get card activated”
Product/ Service Question:
- “Wanting to file a complaint store 0668”
- “File a complaint”
- “Technical Support”
Account Question:
- “Order rewards”
- “Points rewards”
- “Rewards won’t work”
Return/ Replace Question:
- “Change delivery address on an online order.”
- “Replace points”
- “Need Social Security Number changed, it is my husbands who is deceased.”
Activation/ Cancellation Question:
- “Why order was cancelled”
- “Order was cancelked”
- “Activate my card”
Refund Question:
- “Not receiving my refund after almost 4 weeks”
- “Refund”
- “I would like to have an e-mail of refund department”
Staff Question:
- “A service charge to my account”
- “Customer service issue”
- “I’m frustrated with customer service n they wanted to speak foreign I don’t understand ughhhh”
Website/ Application Question:
- “I never Inquired or filled out an app for a Kohls account. What do Ido?”
- “Place order - website stinks”
- “Unable to order online.”
Employment Question:
- “Pay off old debt”
- “To get my w2”
- “Job”
Other Question:
- “Pissed”
- “Place a order”
- “Chsrge”
Compare Kohls Customer Service To
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