Contact Kohls Customer Service
Kohls Phone Numbers and Emails
Toll-Free Number:
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(866) 887-8884Gift Cards
Customer Service:
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(800) 653-1774Corporate Gift Cards
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(855) 564-5751Yes2You Rewards
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(855) 564-5705
Kohls Emails:
How to Contact Kohls?
Most Popular Number:
| Total calls: 18 888 | Issues resolved: 1 283 | Last call: May 16, 2025 |
Kohls Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Kohls Customer Service is rated at 1.9 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Kohls is 8668878884. 64% of consumers used this number to address their issues and concerns. Meanwhile, 88% of users reported contacting a real person successfully by dialing the phone number 8006531774.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 6 minutes.
Be prepared for the call as Kohls may ask you for the following information to identify you as a customer: first and last name, email or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Kohls Customer Service is rated at 1.9 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Kohls is 8668878884. 64% of consumers used this number to address their issues and concerns. Meanwhile, 88% of users reported contacting a real person successfully by dialing the phone number 8006531774.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 6 minutes.
Be prepared for the call as Kohls may ask you for the following information to identify you as a customer: first and last name, email or phone number.
People call Kohls mainly because of request for information, shipping and delivery.
22% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Kohls is dmca@kohls.com. 65% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Kohls Website:
Kohls Help Center:
Corporate Office Address:
Other Info (opening hours):
Mailing Addresses:
P.O. Box 3043
Milwaukee, WI 53201
P.O. Box 3120
Milwaukee, WI 53201
Hours (CT):
Monday - Saturday: 7:00am - 9:00pm
Sunday: 10:00am - 8:00pm
Fax:
Kohls Customer Service Reviews
I inadvertently ordered from kohls. The store was wrong and the items were wrong.
It shouldnt have been so easy to order.
Realizing my mistake I quickly located customer service phone number. Actually got a live person fairly quickly and the issue was resolved.
I had shopped for a couple of hours and was ready to check out. I went to my cart to double check and finalize my purchase, it was around $258 and I had earned $50 in Kohl's cash.
I noticed that the ship to address had not been updated to my new address, so I edited it to the correct address. I went back to make my purchase and I noticed that my $258 purchase had changed to $358 and my earned Kohl's cash had disappeared. WTH is going on here, I wondered! while I was in my cart placing my order Kohl's had changed their sale at 10pm without ANY warning at all.
I tried Kohl's Chat TWICE, and all they could do was apologize, they said they couldn't help me with my order.
What a load of crap. So, I dumped my cart.
The online ordering kept booting me out. Plus nonreceivable item with difficult contacting service members.
Numbers stated were incorrect and phone service was not working. Had to get my item reordered with incorrect pricing posted.
Unable to understand customer service rep. Have other issue but cannot get ahold of customer support.
How Good is Kohls's Customer Service?
Summary of Kohls Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Kohls?
Payments and Charges Question:
- “Payment”
- “Need a new credit card”
- “Make a payment”
Shipping and Delivery Question:
- “Issue with location of pick up”
- “Wrong size”
- “Wrong shipping address”
Request for Information Question:
- “Place an order problem”
- “Help with reset”
- “Need to talk to customer service”
Cards Question:
- “I need a new card”
- “Kohls card”
- “New card”
Product/ Service Question:
- “Placed order in error”
- “Problem with purchasing!”
- “Unhappy with purchase and returns”
Account Question:
- “Balance”
- “Double emails. From 2 accounts”
- “Check balance”
Return/ Replace Question:
- “Return”
- My order changed in my cart just seconds before I pressed purchase
- “Change pickup address on order”
Activation/ Cancellation Question:
- “Cancel order”
- “Activate new card”
- “Why order was cancelled”
Refund Question:
- “Not receiving my refund after almost 4 weeks”
- “Refund”
- “I would like to have an e-mail of refund department”
Staff Question:
- “A service charge to my account”
- “Customer service issue”
- “I’m frustrated with customer service n they wanted to speak foreign I don’t understand ughhhh”
Website/ Application Question:
- “I never Inquired or filled out an app for a Kohls account. What do Ido?”
- “Place order - website stinks”
- “Unable to order online.”
Employment Question:
- “Pay off old debt”
- “To get my w2”
- “Job”
Other Question:
- “My order is in pieces”
- “Ordering online”
- “Place to order”
Compare Kohls Customer Service To
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