Kohls
Reviews and Complaints
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Verified Reviewer |
Glen Allen, Virginia
Unclear instructions for placing online order within a store
- - Shipping was charged on a $16 order despite in-store pickup.
- - CS refunded once and suggested changing online order instructions.
On a recent order, I was going to be charged $8.95 for shipping on a $16 order. To avoid that I drove to the store to place the order as their policy is no shipping charges apply if ordered from a store.
As advised I connected to [PERSON_NAME] Wi-Fi to place the order but continued to see the shipping charges. An associate who seemed knowledgeable of using the [PERSON_NAME] app, tried to correct the situation but was unsuccessful and perplexed as well, and it was never resolved. So I placed the order even though I was not happy and contacted [PERSON_NAME] customer service when I returned home. I was told that you had to hit place order and then it would show the shipping charge deducted.
How would I know to do that? When I decide to place order, I want to know what the total charge will be before placing the order-- this to me seems a little backwards and inefficient for shoppers. However, I called customer service, explained the situation, and the representative was reluctant to issue a refund for the shipping charge.
After he agreed to do so he made it very clear that this was a one time exception, and I would not be able to do this again. I thought this was rather punitive and very unfriendly customer service but my main reason for this review is to suggest that the instructions for the online order process be reviewed for revising to prevent this from happening to other shoppers!
User's recommendation: When ordering in a store, have a customer service rep review for accuracy is concerning the shipping charge before placing the order
Columbus, Ohio
Check on my Credit
I didn't receive my credit of $11.89. I recommend sending a cheque to the customer to avoid future confusion.
Preferred solution: My $11.89 credit back.
User's recommendation: I recommend Kohl's to send a cheque to the Customer if there is a credit to avoid future confusion.
Proof of Billing Error No One Can Accept Incoming Email
Got a letter from Capt One saying I owe 42.72, called them the day I got it, told them Kohls cancelled it and I have an email from them to prove it. They said to call *** to clear up, spoke with 3 CSAs only to request a supervisor on *** who said the item showed as picked up but they would credit me back the money.
I told each person I could send them the copy of the cancellation notice from ***, only to be told they cannot accept incoming emails even if they are from their own company!
This is just wrong and now I also have to call back Capital One on my own to get the late fee removed! Two things we now know, no Kohls ever again and no Capital One ever again either.
- Customer service and follow up
Preferred solution: Kohls should create a way to submit documentation of their own error AND reach out to Capital One to have late fees removed
User's recommendation: Bypass Kohls and Capital One
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Chicago, Illinois
Company cancelled my order and foul customer service
- - Order canceled with no explanation.
- - Refund will take 5 to 7 days.
- - Poor customer service; I want my account canceled.
*** canceled my order with no explanation. Now, *** says I have to wait 5 to 7 days to be refunded.
Their customer service was the worst experience I have ever had in my life. Three different people, all of whom spoke down to me or blew me off. I have been a *** customer for over 20 years.
Never again will I shop there, and I will tell everyone I know. I asked for my account to be canceled there as soon as possible.
- Good coupons
- Horrible customer service - offshore call center
Preferred solution: Apology
User's recommendation: Don’t shop at Kohl’s - it’s all downhill
Mesa, Arizona
Online purchase help
errors on payment for purchase and no acknowledgment of free shipping status.
No body available on .com phone
- Website inaccurate
- Many sales
Preferred solution: Price reduction
User's recommendation: don’t try to buy during last hours
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy kids tuxedo for prom never arrived and no refund yet
- - Tuxedo arrived too late for prom.
- - Shipped from far away, bounced between states.
- - The representative refused refund; I bought a $200 local suit.
My kid's tuxedo was supposed to be here 2 weeks before his prom. It is coming from [GEOGRAPHIC_DATA] and has been to a bunch of states, finally made it to mine, then went back to the distribution center, and [PERSON_NAME] refused to refund me even though it won't be here in time for prom.
I had to go out and buy a $200 suit locally so he has something to wear. Bad customer service and rude people.
- Usually good variety of items
- Same junk as on amazon but coming from a vendor not the store
Preferred solution: Full refund
User's recommendation: Wiull never buy there cheap overpriced junk again
Fort Worth, Texas
Resolved: Questions
Found out billing goes through capital One. Contacted Capital one.
Hard to see account billing
You have to go through capital one to get to kohls billing
Not easy to see account and billing
Atlanta, Georgia
Missing ordered item
The second part of my original order was never delivered. I contacted the sender but was not able to resolve the lost GO FISH card game.
So thats why I reached out to Kohls as I always receive great service. Thank you Doreen sarama
User's recommendation: Great store with very helpful customer service
Los Angeles, California
Ordered Christmas decorations on black friday - still nothing!
I ordered christmas decorations on Nov.29 and just received the order yesterday - 3 weeks later! I called customer service a week ago and after and hour of being on hold (no lie) the sales rep was able to order me more decorations because the ones I had originally ordered were sold out.
The rep was able to adjust the price of the new decorations from $89 down to $37 because thats what I had paid for the original ones, then she added $30 kohls cash, and issued me a $25 gift card email. Even after basically getting these decorations for close to nothing, I still would never shop here again!
Terrible service and quality in their products, and that kohls cash thing is more trouble than its worth if you need to make a return on something. They can keep their kohls cash - I'll keep mine!
Homer, Alaska
Missing order
The pkg made it to *** and then I received an exception notice from FedEx., it has been 11 days since that occurred and to date I have not received my order. I placed this order on June 2nd.
Denver, Colorado
No Porno Movies!
- - Kohls has no movies.
- - I own a blow-up doll named Heidi, Inflate A Mate.
- - Another doll named Betty flew out and got stuck in a neighbor's tree.
*** has absolutely no porno movies! I mean whats a guy supposed to do?
I have a blow up doll which I call an Inflate A Mate. I guess shell have to do. Shes nice and her name is ***.
I had another one named *** but this one day I bit on her TlT and she farted and flew right out my bedroom window and got stuck in my neighbors tree. Man that was a sad day!
User's recommendation: Don’t bite on blow up doll’s TlTTlES
Get off this website you freak! You should be blocked. This is a legitimate sight for feedback!
Columbus, Ohio
Item ordered not received
Contacted *** because gazing ball not received after 3 weeks. *** resubmitted order.
Hopefully, I will receive this order. Time will tell.
User's recommendation: Contact Kohl's customer service
Orland Park, Illinois
Stolen kholes cash. ***
- - Kohl's cash theft at Orland Park, IL store.
- - I was harassed, lied to, and Beth refused to provide the manager's name; police involved.
Theft of *** cash from *** and assistant manager of *** cash *** IL store. I was treated so horribly and lied to.
My *** cash was just gone. *** lied, said she was the boss, refused to give me the manager's name.
Harassed me! The police.
Replying to
Columbus, Ohio
Satisfy
The toaster that I ordered somehow fell off the radar and it was in [GEOGRAPHIC_DATA] and it never went anywhere else so I called to see where it was and apparently it was no longer in the system so the lady that I talked to the second time was very helpful and re-ordered my toaster and it should come next week.
Philadelphia, Pennsylvania
I SHlT MY PANTS IN THE DRESSING ROOM
- - No restroom in the dressing room; an accident occurred.
- - I grabbed pants off a rack and ran.
- - I left the soiled pants by rack and took another pair.
I was in the dressing room and it turns out theres no restroom in there! I had to walk out of there with SHlT running down my leg!
Me best solution was to grab some pants off one of the racks and run the heII out of there!
I left my SHlTTED up pants next to the rack where I put on and stole the other ones. My bet is that no one purchased my old SHlTTED up pants!
Nice
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What was punitive or unfriendly about telling you he would issue a one-time exception, but not again? He explained the process and now you know what to do.
You won’t be in a position to need a refund of shipping again. What exactly is punitive?