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customer service customer service order store card credit item items online
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I need to know how to order online if my card has been lost

I did not have a complaint. I just had a question and a nice gentleman answered it for me. Was just trying to order something and use my coupon I discovered it doesnt start till tomorrow so I will order tomorrow no complaint the gentleman was very helpful thank you
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ID
#2537387 Review #2537387 is a subjective opinion of poster.
Location
Jenks, Oklahoma

Refund

Wonder why every time you buy something and use the 30% off coupon but then you have to return it you dont get the same amount of money that you paid for it so basically theyre taking 30% off when you buy and 30% off when you return it it

User's recommendation: Check your return receipt.

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1 comment
#2011201

Don’t lie. If you had a receipt that showed $100 purchase minus 30% coupon for a total of $70, you would receive $70 back.

ID
#2537123 Review #2537123 is a subjective opinion of poster.
Location
Homer, Louisiana
I ordered 3 pair of shorts for pick up. I assumed that the person could count. I receive ld 2 pair and when I called store customer service they expected me to drive back. I didnt screw up so I should not be any more inconvenienced. The email received for pick up said...
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5 comments
#2011107

You are not entitled to a full refund. If you got two items you should either pay for the two, or return them both for a refund. What a scammer you are.

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ID
#2535275 Review #2535275 is a subjective opinion of poster.
Location
Frederick, Maryland
Pros
  • Good deals
Cons
  • Getting some help is impossible
  • Customer services attempt in resolving their shipping mistake
Preferred solution
Full refund

Poor customer service

The person I spoke with really couldnt care less about helping me. I understand everyone has an off day, but really. I will still continue to shop at Kohls. No longer upset -
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ID
#2535261 Review #2535261 is a subjective opinion of poster.
Location
Ogden, Utah

After an hour of trying to talk to a person I give up. The worst customer service I have ever experienced.

I applied for a credit card and it was denied and I want to know why snd I'm annoyed. Please call me.

User's recommendation: I wouldn’t have anyone have to deal with this mess.

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ID
#2533725 Review #2533725 is a subjective opinion of poster.
Location
Pasadena, California

Ad to existing order

I placed an order earlier today. The total, I realized too late, was only $2.00 shy free shipping. By the time I recd an acceptable answer, it was Order Being Processsed caannot make any changes.

User's recommendation: Make sure your order is correct, because you cannot get a hold any humans. It’s very ineffective customer service.

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1 comment
#2009702

No loser, more like incompetent consumer.

ID
#2533379 Review #2533379 is a subjective opinion of poster.
Location
Grand Haven, Michigan

Correct shipping address

Placed order today with wrong shipping address, need corrected and order shipped to correct address..
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1 comment
#2009007

So you screwed up. This is not their website.... 2nd screw up.

ID
#2531769 Review #2531769 is a subjective opinion of poster.
Location
Los Angeles, California

My problem hasn’t been resolved

I called back on February 13, 2021 when I found out I owed money on my kohls card. I was offered to pay $142.72 to clear my account. I made that payment (on a Saturday) and it came out of my account on Monday Feb 15th. For some reason I was still sent to collections and it is currently killing my credit. One credit line says that I owe $700 and two other lines say that I owe $359. When I call you guys it tells me that you guys actually owe me $99 for the late fees that were refunded to my account when I made that payment in February. So why was I sent to collections?
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ID
#2529366 Review #2529366 is a subjective opinion of poster.
Location
Homestead, Florida

Kohl’s Charge card had been canceled

Charles was a very polite young man. He explained that my Kohl's charge had been canceled due to no activity. REALLY? COVID-19! Is you corporate office on the moon? Charles was unable to issue a new card. Im not sure I want a Kohls charge anyway.
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ID
#2529026 Review #2529026 is a subjective opinion of poster.
Location
Haddonfield, New Jersey

Terrible customer service

I was missing an item from my order. There is no way to talk to a live person so I tried an online chat and it kept wanting me to repeat what I had put in. I never got through. The customer service in their stores cant handle these things

User's recommendation: Don’t order online.

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ID
#2528399 Review #2528399 is a subjective opinion of poster.

Rude customer service rep

I called in and spoke with Ajay with customer servic,; I am a MCV card holder and I placed an order 615282****. I was under the assumption that I would get free shipping with a promo code that showed up when ordering(octmvcfree) , he told me it was expired and I asked why it would be when this popped up when placing my order. I asked to speak with a manager and he would not transfer me, I asked very nicely at least 3 times and then I thought he hung up on me. I stayed on the line and after about 10 minutes he came back on and said he waived the fee.
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ID
#2526196 Review #2526196 is a subjective opinion of poster.
Location
Madison, Minnesota
Placed an order for some shoes. They sent the shoes via UPS then UPS transfers to Priority Mail. Somewhere in between they have lost my order. I have been trying for over a week to try to speak to someone at Kohls finally spoke to someone today. They can't resend the...
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3 comments
#2007730

Exactly how is Kohls addressing the issue and giving you $10.00 Kohls cash terrible service? What do you expect to happen on their end?

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ID
#2526063 Review #2526063 is a subjective opinion of poster.
Pros
  • Decent value
  • Promotions and some products
  • Great deals
Cons
  • Customer service on the phone
  • Online service and customer service after the face
Loss
$40
Preferred solution
Full refund

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Gay pride shirts

I just received my coupon ad in the mail and I am very displeased to see that there is a gay pride shirt advertised and an innocent child has been used to do it. I have always valued Kohls and am a faithful customer. It is a shame that such a well-known popular business would support one of the most sickening sins that a human being could be involved in. It is an abomination against God! It is wrong!!! Shame on Kohls!
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1 comment
#2007677

You're ignorant.. God doesn't like hate and he certainly doesn't need your help judging people. Go find something that matters to worry about.

ID
#2525984 Review #2525984 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

I messed up.

He was wonderful. I hit the wrong numbers. Totally my fault. Please tell him Im so sorry! He really was very helpful!!
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ID
#2525964 Review #2525964 is a subjective opinion of poster.
Location
Cleveland, Ohio

I messed up not him.

Im sorry . I messed this up. He was very helpful. I got confused on the numbers I was supposed to be pushing. He was wonderful very nice!!!
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ID
#2525727 Review #2525727 is a subjective opinion of poster.
Location
Cleveland, Ohio