Kohls
Reviews and Complaints

I receive my monthly reward kohls cash via email and also in the mail.

This same scenario has happened at least 2 times.

I receive it, I try to use it, it says already redeemed which did not happen.

I just got my January $10 award on 1/25. I went to put in my kohls wallet, and it said redeemed.

I called. They said redeemed on 1/9.

I was in the store but I used OLD Kohls cash from prior months that I would use, then return the item, can reissued for 30 days, Id use before expiration, then end up returning again, extending the 30 day life.

I did not use the one I received in January.

again. Not the first time this has happened.

So no, I am not happy.

On September 19, 2024, I visited the Kohl's store located at 8750 W Sura Ln, Greenfield, WI, with my service dog. From the moment we entered, the store manager, Cam, confronted us, stating that dogs were not allowed in the store.

I immediately informed her that my dog is a service animal, protected under the Americans with Disabilities Act (ADA), which allows service animals in public spaces.

Despite explaining the legal rights of service animals and the fact that no documentation is required for them, Cam insisted that my service dog could not enter, claiming he might relieve himself inside the store. This reasoning is completely unfounded and discriminatory. I informed her of ADA regulations, which clearly allow service animals in public accommodations without the need for additional documentation, but she refused to acknowledge this.

Cam then told me I was only allowed to purchase one item before I would have to leave. My boyfriend, who was with me, located the lipstick I was planning to buy, and as I went to make the purchase, Cam continued to follow us closely throughout the store.

She also filmed us during this time, which felt intimidating and harassing.

The entire encounter made me feel targeted and uncomfortable, especially since I was simply exercising my rights as someone with a service dog. Cams actionsfollowing us and filmingonly made the situation worse. It felt as though she was intentionally trying to intimidate me for standing up for my legal rights.

In the end, I was only able to purchase the one item I needed, which totaled $23.

However, the experience left me shaken and deeply disappointed. To make matters worse, Cam refused to provide any further inform

Repeated issues of all my online orders being cancelled, and 'Sorry we could not complete your purchase and have cancelled' keep recurring. I called them regarding this issue back in June, but it is still ongoing.

Allegedly, they fixed the issue back in June, but it is still ongoing. I called customer service today and the call took more than 30 minutes only to be told that I need to call back another time. Both operators had issues understanding the problem due to a language barrier. Unfortunately, no one would extend the 40% discount due to poor internal management of their system.

To make matters worse, some of the items are already out of stock. I was told on Instagram to go to the store - an idea I wouldn't have thought of.

But, they were out of the sizes I needed which is why I needed to place an order. This is the most frustrating thing I have ever experienced in my life.

I tried to place an order on line...did not get a order number or confirmation. Text with the virtual " ask me" and was told there was no order on my account and I should reorder.

The next day I got email confirming both orders. Once again went to virtual text which said they couldn't help and I needed to speak with live customer service...about 5 different calls where I got only automated choices and over half an hour of time I finally got a person who did what they could and that was not satisfactory. Kohl's cash of $ 10 after I return the order I was assured never went thru but did has my personal cash for shopping for Christmas tied up and selections for other gifts picked over. I was a CSR for one of your competitors for years.

I never left a customer this unhappy and frustrated. I feel my business isn't important to you and have many other competitive companies to pick from if this is the best you can do.