Frisco, Texas
2 comments
100% full Not resolved

I purchased a Kitchenaid mixer from kohls.com on November 24th.It was advertised as an early Black Friday deal for $224.00, but with the code advertised, the price dropped to $210.00.

An additional $50 rebate was offered through kitchen aid, lowering the price to $160.00, which is a great price. This mixer is normally $350.00. I got a confirmation from kohls that it had shipped and would be delivered by December 5th. I checked the tracking after several days and it had stayed at its first location, and it said tracking was unavailable.

This continued until December 10th, when I called the customer service number and spoke to someone there. She said she'd open a case, and if it wasn't found I would get my money back. I told her I didn't want the money, I just wanted the mixer, as I would not be able to buy it at the price it is now. I said I could just get store credit so I could get the mixer at the kohls store by me, so long as the credit paid for the mixer which is now on sale for $250.

I called back the next day and was told by a different kohls worker, "To be honest with you, we will probably credit your account." I told him that would NOT be acceptable since I can not get the mixer for that price anywhere now that the Black Friday deals are over. I asked to speak to his manager. I was then explaining this to the manager, Alex, who told me the mixer was lost and he would make a deal with me. He would credit my account the $210.00.

Then he would sell the mixer to me for $173.00. I explained that was $13.00 more than the price I was promised. He explained he couldn't get it lower and it was better than waiting for a rebate. I told him I don't mind waiting for a rebate.

I explained that I don't have enough money in my bank account to have him take out$173.00 without him making sure the $210 was credited to my account first. He told me to call back when I had enough money in my account and then I could get the $173 deal. At this point, I decided I would do without the mixer and NEVER shop at Kohls again. He apologized that I wouldn't be getting the mixer.

He acknowledged it was a great deal.

He said he got one for his mom for Christmas.I expressed how happy I was that hers didn't get lost in the mail.

Reason of review: Never received merchandise I paid for. Was lost in mail and I can no longer get it at the price I paid. Terrible customer service.

Monetary Loss: $90.

Preferred solution: I proposed that they allow me to go to the kohls store and simply pick up the mixer I bought at kohls.com, since they lost my mixer. They would not do this. They credited my account and I can't afford to buy the mixer at the price it is now. .

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Anonymous
#1031916

Why would they allow u to just walk into a store and leave with a mixer, that my dear is theft, you purchased the item from N online warehouse not tHe store u want to go grab one from. And how can u say you lost money based on a price you never had for a. Item you bought that conveniently was lost that is a postal issue I'd be happy they credited back my money and not complain.

Kohls Princess
#914642

Kohls.com sucks.Try taking your paperwork to the store and nicely explain to them what happened.

They may mark it down for you. It's worth a shot.

Remember the nice part.The store didn't make the mistake, kohls.com did.

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